Sales Salesforce

Rajiv Ram

Cell: 604-***-**** Email: ***********@*****.***

**** ******* ******, *******, ** – V5H 2J3

Education

CERTIFICATION- Salesforce Certified Administrator

CERTIFICATION -Salesforce Certified Platform Developer 1

Bachelors in Computer Science – JNT University, India - 2015

Skills & Technologies

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Veeva, CRM, Sandbox,Visual force Pages, Visual force Component and Controllers, Salesforce1, Sales force Communities, Sales force Lightning Design System, Lightning components, External Objects, Chatter

Force.com Tools: Force.com, Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Lightning Connect, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, Java

Web Technologies: HTML, XHTML, CSS, XML, Java Script, PHP

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: SQL Server, Oracle and MYSQL

Professional Summary:

Over 5 Years of experience in the field of Information Technology with 4+ years of experience in Salesforce.com CRM Platform and Apex Technologies & 1+ year of experience as a Java Programmer.

Experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.

Familiar with Agile software development methodology and Scrum software development process.

Experience in SFDC Development in implementing OOTB Capabilities, Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.

Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Experience developing solutions for the Aptos Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word & Excel, development of clause libraries and contract templates.

Experience on Sales Cloud, Service Cloud, Custom Cloud and Extensive experience using Salesforce.com Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.

Highly experienced with Aura for Sales force for commerce, billing and financial subscriptions.

Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

Experience in Sales force Lightning schema builder, process builder, app builder, components and Lighting connect.

Expertise in VEEVA CRM ISR functionalities, Pharmaceutical, Insurance, and Banking domains

Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.

Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.

Expertise in Functional and Service Cloud Console.

Experience in Force.com sites development using Visualforce, JQuery, custom labels, AJAX toolkit and CSS.

Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.

Force.com Platform (Apex, Visual Force, SOQL, Unit Testing)

Producing prototypes for complex storylines and deep interaction patterns

Extensive Experience working in implementation of Case Management in Service Cloud Console.

Hands on experience in Sales force Lightning Design System (SLDS).

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities

Well versed in cloud computing and on- premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications

Experience in Integrating AppExchange Applications with Salesforce, Informatica on Demand, Mass EMail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.

Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.

Experience using J2EE, XML, XSLT, JMS, JSON, SQ

Worked on Sales force support, Security, Network and Infrastructure teams to resolve critical issues.

Hands-on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.

Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.

Have good experience on building Communities.

Experience building Lightning Components and Process Builder.

Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.

Worked in implementing Salesforce security SSO and SAML to enable login to multiple applications simultaneously.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.

Experience in Sales force Testing and Administration spanning all facets of package software and SaaS application implementation.

Experience in doing the code deployment using change Set, ANT script and Jerkin.

Exploring App exchange applications like DocuSign, Cogno Composer and integrating them with Sales force.

Proficient in working with Jenkins, GIT, JIRA and confluence.

A quick learner to new concepts, Applications and implement them in the project successfully.

Groundswell, Vancouver, BC July 2019 to Current

Salesforce Lightning Developer

Salesforce.com Lightning, Steelbrick, Visualforce (Pages,Component, and Controllers),Force.com, ApttusCPQ, Security Controls, Escalation rules, Sandbox,Assignment rules, Sandbox data loading, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, Apex Schema Builders, Tabs, Excel.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Migrated data from external sources and performed Insert, Delete, Upsert Export operations on millions of records. Designed and developed Service cloud and Integration.

Analyzing and customization of existing VEEVA CRM functionality

Force.com developer toolkit including Apex Classes, ApexTriggers&VisualforcePages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Working with SFDC support to resolve issues with Subscription Billing and related applications. Maintain smooth operation and performance of the platform

Collaborating with relevant business stakeholders to execute the CPQ roadmap product configuration design and development

Development: Hands-on experience working on custom Apex Classes, Controller, Apex Triggers, Visual Force Pages, custom APIs. Worked on VEEVA CRM custom objects, Veeva Vault customization/configurations, End-to-End Integration of VEEVA VAULT with SFDC Application.

Ability to configure Rules and Objectives in support of CPQ and Billing business processes

Experience implementing CPQ and Billing packages

Experience delivering Java / J2EE or Object Oriented Solutions

Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation

Developed auto launched and screen work flows for various repeated procedures.

Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.

Implemented Pick Lists, Dependent Picklists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.

Implemented new strategies to enhance its growing SFDC platform, standardization of tools such as Data.com, Pardot and Lightning Process Builder for automating alerts based on opportunity stages and published dates.

Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Aptos CPQ.

Experience with Lightning after the organization moved to lightning from classic salesforce.

Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Implemented CPQ System to improve user experience in the Quoting process using Sales force.

Created Templates, Approval Processes, ApprovalPageLayouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.

Implemented Sales force Lightning Components for a small set of users for customizing reports and dashboards.

Worked on Lightning components by using the Aura framework.

Worked with SOQL, SOSL queries with Governor Limits to store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.

Implemented Data Loader through the Command Line Interface to extract the data from the database.

Supported the Data Migration activities for migration the data from various business sources with the support of Salesforce.com. Migrated data from ACT CRM to Sales forceCRM using Informatica on Demand.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Conducted training sessions to the UAT users to use the Sales force Knowledge application and developed a feedback custom report.

Worked on Aptos support project to solve ongoing bugs/issues/enhancement on another project.

Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Generated and published status reports to the management for assigned tasks

Canadian Tire Corporation, Winnipeg, MB January 2018 to May 2019

Salesforce Developer

Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Angular JS, Custom Tabs, Email Services, HTML, Eclipse IDE Plug-in

Analyzed customer requirements, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard and custom objects of Salesforce.com like accounts, contacts, properties, discounts, reports, and dashboards in Sales Cloud.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Developed customer portal to implement web-to-lead functionality and enable lead capturing in real time.

Implemented and customized Sales force customer relationship management(CRM) for Marketing, Sales and Case Management.

Experience with SFDC Object design, SOQL & SOSL

Responsible for Aptos CPQ/CLM packages installations and data settings in sandbox.

Involved in building Lightning components, pages and apps.

Involved in the Lightning App Builder empowers to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.

Involved in CPQ (Configure, Price & Quote) design and mapped to the Sales force custom objects and involved in Aptos Advanced Workflow Approvals.

Worked on the integration of SteelBrick to generate quotes, invoicing and discounting by sales reps along with CRM Data.

Integrated Aptos CPQ and CLM applications and automating processes on Sales force platform.

Worked extensively in customization of Service Cloud Console by embedding Visualforcepages in custom console components, highlight panel and interaction log.

Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.

Worked on Aptos CPQ helps channels close bigger deals faster with visibility into the latest product and pricing information, and the ability to quote quickly from any device.

Built solution on Salesforce.com platform, including development in Force.com, Visual force, Lightning, Apex, Web Services, financial cloud and API's

Integrated Sales force with other internal applications using SOAP and REST services.

Collaborated with teams to design and implement Sales force Integration, And Aptos CPQ is used for creating quote and quote line items for order management systems.

Worked with a cross-functional Scrum team to maintain and enhance Sales force Service Cloud applications in iterative release cycles.

Troubleshoot and fix defects for planned releases and production issues.

Worked with Approval processes that used Email Approvals and Parallel Approval steps

Used Process Visualizer to study Approval steps.

Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.

Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.

Worked with data migration using Sales force data loader and import wizard.

Worked with Developer Sandbox and Force.com IDE to migrate written classes.

United Health Group, India March 2015 to December 2017

Salesforce Developer/Administrator

Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JIRA, Data Loader, Workbench, Web Services, SOAP, Workflow & Approvals, Process Builder, Web Services, HP QC, Eclipse IDE Plug-in

Developed prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.

Worked on customization of standard objects like Lead, Account, Contact and Opportunity.

Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles

Implemented and customized Sales force customer relationship management (CRM) for Marketing, Sales and Case Management.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Worked closely with Sales Team business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)

Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.

Worked with Approval processes that used Email Approvals and Parallel Approval steps

Used Process Visualizer to study Approval steps.

Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.

Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.

Worked with data migration using Sales force data loader and import wizard.

Worked with Developer Sandbox and Force.com IDE to migrate written classes.

Implemented Sales force Chatter for internal users to share the deal information and status updated on various activities.

Responsible for working with Sales force CRM to invoke Apex classes.

Worked with Approval processes that used Email Approvals and Parallel Approval steps

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