Customer Service Administrative Assistant
Resume:
Gabrielle Serra
Articulate, energetic and results-oriented
Nutley, NJ 07110
*********.*******@*****.***
Thorough and steadfast Office Worker with top-notch administrative skills. Independently handles clerical tasks and office protocols to keep business operations smooth and efficient. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain diverse customer satisfaction and surpass business targets. Distinguished history of reliability and strong customer service relations. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Authorized to work in the US for any employer
Work Experience:
Nanny/Homeschool Consultant
Turell Family - Montclair, NJ
April 2014 to Present
Facilitated relationships with family by developing a caring and structured home environment.
Organized different types of activities to enhance physical and intellectual development.
Supported children's educational progress by reviewing completed homework and assisting with improving reading skills.
Provided optimal childcare methods for children on the spectrum, and severe sensory processing disorder.
Built positive and nurturing environments to support child social and emotional growth.
Receptionist/Administrative Assistant
State Farm Insurance - Verona, NJ
January 2017 to June 2019
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel without delay.
Assisted in administrative duties for the office team, including making phone calls, copies, and schedules.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors a positive first impression.
Receptionist/Administrative Assistant
State Farm Insurance - Montclair, NJ
July 2010 to September 2011
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel without delay.
Assisted in administrative duties for the office team, including making phone calls, copies, and schedules.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors a positive first impression.
Office Administrator
Back To Wellness Chiropractic - North Brunswick, NJ
May 2009 to April 2010
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
Produced high-quality medical billing, documents, spreadsheets, and presentations for insurance companies.
Education:
B.A. in English/Creative Writing
University of Iowa - Iowa City, IA
Present
A.A. in Liberal Arts Studies
Bergen Community College - Paramus, NJ
September 2015 to August 2018
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