Customer Service Representative

EXPERIENCE

KOVANYA SCATES

**** **** *** ***** 615-***-****

********@*****.***

IM A WELL ROUNDED, SMART, FUNNY INDIVDUAL WHO WORKS WELL OTHERS DEPENDABLE, RELIABLE GOAL ORIENTED, A MUTI-TASKER AND A GOOD COMMUNICATOR, IM A TEAM PLAYER, TRUSTWORHTY, VERY DETAILED ORIENTED.

05/18-3/20

The CSI Companies Inc.

Franklin, TN (Assignment Optum)

Responsible for reviewing and analyzing patient medical files Identify and abstract key data ( for ex. diagnosis and treatment data) Responsible for entering in pertinent medical data from the Patient chart into the proprietary computer system Responsible for meeting a daily production and quality goal. 02/17-05/18

CLIENT REPRESENTIVE 2, CIOX HEALTH

Communication and Aiding in record retrieval for the Healthcare Risk Adjustment unit..

• Contacting healthcare facilities across the country via the telephone.

• Setting on-site appointments for scan technicians to copy paper or electronic medical records.

• Complying with HIPAA ensuring the right to privacy for patient’s records.

• Requesting the facility to provide copies by mail or fax for auditing under Federal Government Rules and Regulations.

• Logging all call transactions into the designated computer software system.

• Adhering to the Company’s Code of Conduct and business standards.

• Other duties as assigned.

● 03/06-01/17

● PARTS SALES MANAGER, AUTOZONE INC.

● ASSIST CUSTOMERS WITH SPECIFIC PARTS FOR THEIR VEHICLES

● COLLECT PROCESS AND DISTRIBUTE MONEY AND CREDIT CARD TRANSACTIONS

● MANAGE INVENTORY CONTROL AND ORDERING PARTS FOR RESTOCK

● CONTROL LOSS PREVENTION AND HELP CUSTOMERS WITH DIAGNOSTIC PROBLEMS

● WORK WITH MICROSOFT WORD AND EXCEL AND ACCESS

● EDUCATION

● 08/09-11/11

● NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY

● DIPLOMA, MEDICAL BILLING & CODING

● ASSOCIATE OF APPLIED SCIENCE DEGREE IN MEDICAL ASSISTING

● SKILLS

● ACTIVITIES

● CONTINUING EDUCATION CLASSES FOR MEDICAL BILLING AND CODING

● BLOOD BORNE AND AIRBORNE PATHOGENS COURSE

● CERTIFIED IN AMERICAN RED CROSS CPR

2

● WORK WITH MULTILINE PHONES AND OFFER CUSTOMER SERVICE. 05/11-08/11

BRENTWOOD FAMILY CARE, EXTERNSHIP

MEDICAL ASSISTANT

● GATHERS SCREENING AND OTHER DATA FOR THE HEALTH CARE TEAM

● ASSISTS WITH WALKING, TRANSFERS,DRESSINGS, COLLECTING SPECIMENS

● PREPARES PATIENTS FOR EXAMINATION I.E. PERFORMS DIAGNOSTIC TESTING (E.G. XRAYS, EKGS

● WORKS WITH MD/PROVIDER O MAINTAIN EFFICIENT, EFFECTIVE CLINIC FLOW CHECKS SCHEDULES AND ORGANIZESPATIENT FLOW.

● MAINTAINS PATIENTS CHARTS ANDOTHWR PATIENT CARE DOCUMENTS

● BODY SUPPORT SYSTEMS

● FILING HEALTH RECORDS

● CMS-1500, UB-04

● MICROSOFT OFFICE

● ALL SCRIPT

● MEDICAL TERMINOLOGY

● CASH APPLICATIONS

● CLAIMS PROCESSING

● ALTAPOINT MEDICAL SOFTWARE

● MEDICAL OFFICE FINANCE

● COLLECTING URINE SAMPLES

● ICD-9, CPT-4

● COLLECTIONS

● 10-KEY

● EPIC HEALTH CARE SYSTEM

● ITEMIZED BILLING

● ARTIVA BILLING SYSTEM

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