Office Assistant/Customer Service
Resume:
Crystal Endsley
Rowlett, TX *****
***************@*****.***
Work Experience
Key Holder/Sales Associate/Customer Service
Lifeway Christian Store - Plano, TX
November 2017 to July 2019
I was a full time Key Holder/Sales Associate at the bookstore. As a Key Holder I was part of the management team at the store. I was also the Children's Department Manager.
Customer Service was my number one priority.
Responsible for weekly opening/closing of store, bank deposits, paperwork, training new hires, Weekly unloaded trucks and received inventory, and data entry. I managed the daily activities of the store which included assigning daily duties to associates. I coordinated with the store team to achieve sales goals. Establishing a positive work culture and providing optimal customer support. Greeting and servicing customers and answering the phones. Store sales setup and store clearance. I daily did price over-rides, returns and store transfers. Placing special orders for customers and the store and stocking store sales floor with product. Consistently received positive feedback from guests and created repeat business by establishing long- term relationships with customers.
Office Assistant/Marketing/Customer Service
Citywide Events, Inc. Rowlett - Garland, TX
February 2008 to December 2016
I was the conduit between Citywide Events and the host corporations, I managed everything including, creating and distributing all promotional material, fielding all the questions and emails from employees and the setting up and running of the events. I maintained a relationship with the Human Resource Manager. I was also the Inventory Control Specialist which included managing all the inventory, shipping, defective products and returns. Aside from my event coordinator position I have also helped in many aspects of the organization including recruiting, website updates, and data entry. Cash/credit card handling, closing for the business day.
Receptionist
BAE Systems Information Technology/OSHA - Dallas, TX February 2005 to February 2008
I was the receptionist for Region 6 OSHA Regional Office. Answered phones, data entry, created excel log for all FedEx packages. I provided customer service to all walk-ins. I was in charge of the conference room and schedule. As well as the Regional Standard Library for all 12 area offices. I daily date stamped and delivered mail for the 30 employees of the Regional office. I was a general office assistant to anyone in the Regional office who needed my assistance. I was also the Backup for the Regional Administrator's secretary.
Back Office Manager/ ICS
Family Christian Stores - Dallas, TX
November 1998 to February 2005
Daily opened the bookstore and did the bank deposit/change for the business day. I was the back-office inventory manager. This included daily receiving 100 plus boxes and adding products to stores inventory. Daily stocked stores sales floor. Weekly placed special-order product for the store and the customers. Managed store returns, damaged and defective products, data entry. I trained all new hires. Senior Sales/Assistant Manager
Daily opened the bookstore and did the bank deposit/change for the business day. I managed the daily activities of the store. Greeting and servicing customers and answering the phone. I managed all store sales setup and store clearance. I assisted the Store Manager with staffing issues, payroll, and scheduling. I was the Gifts and Cards Department Manager.
Education
High school diploma or GED
Skills
• I am looking for a long-term career in the Administrative/Customer Service field. I am a reliable, honest, responsible hard working, punctual, motivated employee who works well with others and requires minimal supervision. I have over 10 years of experience, including marketing, customer service, administrative assistance, and management. I feel I would be available long term asset to your organization. I contribute to a positive work environment. I have exceptional interpersonal and organizational skills telephone etiquette and customer orientation.
• Payroll
• Office Management
• Recruiting
• Store Management Experience
• Microsoft Excel
• Microsoft Word
• Customer service
• Microsoft Office
• Microsoft Outlook
• Front desk
• Supervising experience
• English
• Time management
• Data entry
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