Tina Vincent –Business Consulting, Healthcare

Location: Houston, Texas

Professional Summary

Healthcare professional with 15 years of success with innovative strategic planning, operations, and positive employee and physician relationships within hospital systems.

More than 10 years of comprehensive experience in aspects of nursing including direct patient care, facility operations and business & market analysis.

More than 8 years working in various levels performing work in informatics, clinical transformation, benefits realization and optimization, data modeling and analytics, clinical research modeling and reporting including projects involving interoperability, clinical standardization, regulatory compliance and population health.

Talent for analyzing operations and designing innovative solutions that maximize ground or program-level results

Experience includes:

oStart-up operations and optimizations

oGeneral operational analysis and creating efficiencies

oCare management & care delivery strategies

oClinical transformation

oData analytics and benefits realization program development

oClinical & financial performance improvement

oProgram development

oMultifactorial problem identification & resolution methods

oSeven years’ experience in high acuity adult care including critical care, perioperative and emergency nursing

oDeveloping operational policies, promoting optimal patient experience and physician & staff engagement

oSustaining compliance with regulatory agencies and accrediting bodies

oEvidence-based practice and clinical transformation using Lean Six Sigma methodologies

Application Experience

Project Management-MS Project, Daptiv PPM

Layout/Development- FrontPage, Microsoft Image Composer, Adobe Image Styler, Visual Interdev

Print Layout-Quark, PageMaker, Adobe Illustrator

Presentation/Graphics-PowerPoint, Adobe Photoshop, TrueSpace, Micrographyx, Paintshop Pro, CoreIDraw, Microsoft Publisher

Spreadsheet/Accounting-Lotus Notes, AS 400, Excel, Access

Database- Access, SQL, Oracle, SAS, Tableau

Operating Systems-UNIX, Windows, NT Workstation, DOS

Networking- TCP/IP, Novell Netware

Languages- HTML, dHTML, JAVA Script, VB SCRIPT, Active X, C++, SOL,SAS

Select Healthcare Software Programs- Soarian, McKesson, Meditech, CPSI, Eclipsys and Cerner platforms

Highlights

Extensive knowledge of CIS project design strategies, management & implementation using common tools such as workflows, data maps, & clinical needs assessment.

Experience with creating excellence in the overall continuity of care, practice standards and financial performance at the unit/department level as well as at the service line level.

Proven skill in supporting overall strategies to achieve clinical & financial transformation through the integration of electronic solutions & technology including advanced data analytics.

Comfortable managing multiple teams and up to 30+.

Plans, organizes, and assists in CIS implementations, and the infrastructure required to support these applications in order to meet current and future technology needs that will support high profile business objectives. In particular, projects have targeted specific improvements in portability/interoperability, "meaningful use" metrics development & currently, the implementation of Continuous Quality Improvement initiatives such as HAI reduction and population-based clinical integration (CHF).

Involved with CPOE (Computerized Physician Order Entry) and direct physician support/collaboration for the last 4+ years.

Comfortable overseeing or working collaboratively to coordinate strategic changes with teams including IS Support Services, data reporting teams like Clinical Data Warehousing, Facility Readiness teams, IS teams including Project Management, IS build & design teams including content analysts, facility-based clinical leadership teams (CIO, CNO, CEO) and System-level leadership teams such as Risk Management & Quality Patient Safety (CMO, COO).

Extensive experience building full scale EMR including pt. registration & billing applications, medical records viewing & retrieving, clinical documentation including Knowledge/Content and ancillary support application/integration such as those commonly used for Materials Management, Laboratory services, Pharmacy, Radiology & Interventional areas.

Operational experience with Lean Six-Sigma change management principles and the use of these principles to achieve positive change even in areas of a highly politicized or sensitive nature.

Extensive experience with the development of process flows and clinical needs assessments with an emphasis on streamlining patient medical documentation while maintaining compliance with all state and federal reporting requirements.

For multiple vendor platforms, written multidisciplinary training plans & clinically-specific training content for nurses, doctors & generally licensed personnel including PT, OT, SLT, Dieticians and RT.

Conducted both pre-go live training and elbow-to-elbow support for all clinical roles (IP and Ambulatory).

Written training content specific to routine code upgrade change impacts & specific to performance requirement shifts necessitated by clinical practice or regulatory guideline changes.

Excellent Communication, Problem Solving and Multi-tasking Skills

Work Experience

Facility:

Booze Allen Hamilton (US) – Spokane, Washington

1/2019-Present

Position/Title:

Consultant, Clinical Transformation Specialist

Primary Responsibilities:

Consultant contracted to service the U.S. Department of Veterans Affairs, Office of Electronic Health Record Modernization (OEHRM). Providing clinical transformation, informatics support and strategy/advisory services for the Initial Operating Capability (IOC) in the PNW.

Facility:

Dell, Healthcare Consulting (US) – Houston, Texas

9/2015-1/2017

Position/Title:

Business Consultant

Primary Responsibilities:

Consultant servicing clients in the Middle East (as needed) and United States healthcare sector, providing client strategy & advisory services, business development for Dell’s Healthcare Services Consulting division and client consulting for clinical transformation and EMR implementation/optimization projects.

Facility:

Hamad Medical Corporation (HMC) – Doha, Qatar

4/2015-9/2015

Position/Title:

Clinical Solutions & Business Analyst

Primary Responsibilities:

External consultant engaged through Dell Professional Services to provide business analysis and advisement for multiple teams and the organization. Deliverables were to develop a strategy and tactical support for the program to begin optimization of the clinical IT solutions being deployed through an existing vendor-partnership.

Facility:

Sidra Medical & Research Center – Doha, Qatar

12/2014-4/2015

Position/Title:

Informatics Consultant, Clinical Applications & Systems Dept.

Primary Responsibilities:

External consultant engaged through Dell Global Healthcare Consulting Services to provide advisory services and tactical informatics support for multiple teams planning the collaborative design, build & deployment of clinical systems for the region’s first facility to specialize in women’s health and children and to house a state-of-the-art research program with advanced genomics capabilities.

Facility:

University Medical Center –Lubbock, TX.

10/2013-9/2014

Position/Title:

Director Clinical Informatics

Primary Responsibilities:

Provide leadership to a department of 35+ resources in the area of clinical informatics and clinical data analytics. Role includes strategic development and support for UMC’s care delivery model, clinical and content standards and translation of those standards into projects involving design, workflow remodeling and the creation/utilization of data analytics models and reporting. Other essential duties include:

Providing leadership to evaluate and institute care standards, evidence-based and technology enabled (Cerner platform)

Promoting use of clinical information systems to support clinical decision support, evidence-based practice and patient safety.

Partnering with regional and market clinical informatics resources to provide input around clinical content, design, and workflow relating to clinical user needs and interoperability standards.

Engaging care providers and administrators in the design, integration and standardization of clinical information systems across the organization.

Guiding and mentoring clinical staff, and translating clinical systems functionality into desired outcomes and evidence-based practice.

Providing analytical and clinical expertise to current workflow processes. Assisting in the development of process and operational optimization recommendations leading to a solution and/or functional system requirement

Providing clinical leadership and direction in all phases of project planning including strategy, the development of policies and procedures, system testing, conversion planning, end-user education and facilitation of organizational change throughout.

Facility:

Encore Health Resources- Houston, TX

5/2012-5/2013

Position/Title:

Senior Consultant, Business Strategy & Advisory Services

Primary Responsibilities:

Providing Business and Clinical Advisory services for organizations actively working in the areas of EMR Deployment, Meaningful Use, and Outcomes Measurement & Performance Improvement or to develop an infrastructure for advanced clinical integration and data analytics.

Facility:

Cedars Sinai Heart Institute- Los Angeles, CA

1/2012-6/2012

Position/Title:

Senior Consultant

Primary Responsibilities:

External consultant working as Clinical Lead for Strategy Advisory Team in conjunction with BO/EDW with Cedars Sinai Heart Institute Physician and Executive team to develop a strategy to design and implement a unified database solution for delivery of all data needs including operational, research and compliance/regulatory data. Engagement through Encore Healthcare Resources, TX.

Facility:

Catholic Health Initiatives- Denver, CO.

8/2011-5/2012

Position/Title:

Senior Consultant

Primary Responsibilities:

External consultant working in conjunction with national IS, Organizational Effectiveness, Clinical Informatics & other teams to convert regional ambulatory environments (MBOs) to an Allscripts platform and achieve provider adoption for standardized clinical workflows while preparing to meet Meaningful Use performance standards. Region of responsibility was Des Moines, IA (project’s pilot market) containing 60+ clinics and more than 300 family/general practice, urgent care & specialty practice providers. Engagement through Innovative Consulting Group, PA.

Facility:

St. Mary’s Medical Center- Huntington, WV

3/2011-8/2011

Position/Title:

Senior Consultant

Primary Responsibilities:

External consultant working in conjunction with facility IS & nursing teams along with an outsourced Siemen’s project team in order to evolve facility’s applications (Soarian Clinical, Financials & other ancillary applications) in preparation for Meaningful Use Readiness & attestation. Additionally, engagement targeted to create strategies for enhanced Clinical Optimization & Clinical Adoption of technical tools. Facility is an approximately 500 bed Level 1 Trauma center located in Huntington, WV. Engagement through Innovative Consulting Group, PA.

Facility:

Memorial Hermann Corp., QPS & Infection Control- Houston, TX

1/2008-3/2011

Position/Title:

Business Solutions Partner

Primary Responsibilities:

Responsible for creating a system-wide strategy and tactics to leverage the EMR deployment to improve key performance indicators in Infection Control and Surveillance at the campus and corporate levels. Deliverables included a marketing campaign, data analytics platform for reporting and for real-time oversight/intervention as well as development, design, & deployment of clinical systems tools.

Facility:

Memorial Hermann Corporate- Houston, TX.

1/2007-1/2008

Position/Title:

Corporate Clinical Informatics and Decision Support

Primary Responsibilities:

Initially responsible for planning, reviewing, and controlling activities and functions of business transformation for AC4 (ClinDoc) conversion team. Subsequently responsible for identifying, planning and steering the interests of system QPS through ISD as both an internal and external solution partner. Provide ongoing managerial, technical and motivational leadership while supporting the values and objectives of the hospital system. In particular, position requires steering clinical & financial transformation through analysis of current processes/workflows and change management strategies that align with the organization's strategic plan, leveraging of available resources, metrics, benchmarks and developing system standards across the enterprise. Specific goals include creating excellence in the overall continuity of care, practice standards and financial performance of each facility through close collaboration with system and campus leadership/resources to assist in the design of the CIS/EMR system and to assist in building consensus around proposed processes, workflows, and content. Additional roles include Six Sigma integration, QPS integration & report development as well as creation and implementation of Continuous Quality Improvement initiatives.

Facility:

Houston Town and Country Hospital- Houston, TX

8/2006-1/2007

Position/Title:

Clinical and Medical Informatics Coordinator

Primary Responsibilities:

Reporting to the CFO and CMO, responsible for planning, development, training, implementation, evaluation, and maintenance of Clinical and Financial Information Systems across all disciplines within the facility. Responsible to optimize through Project Management the business and clinical design to meet the needs of the interdisciplinary end users including physicians, nurses, respiratory care practitioners, ancillary, clinical and administrative staff. Responsible to ensure the integrity of clinical processes and workflows with respect for all legal and regulatory requirements and responsible to ensure that data flow is optimized across the spectrum of patient care.

Specific duties included:

Building full scale EMR including pt. registration, medical records, clinical documentation and billing applications.

Preparing and assisting with the development of process flows and clinical assessments with an emphasis on streamlining patient medical documentation while maintaining compliance with all state and federal reporting requirements.

Developing training programs and educating users on all Order Entry and clinical documentation systems to ensure maximum utilization of these applications.

Providing support to members of the medical staff regarding use of the clinical information systems, VPN remote connectivity, and utilization of facility Information Technology resources within constraints of applicable laws.

Accomplishments included:

Design and initial implementation of a plan to achieve a fully integrated EMR. Initial steps included developing super users and targeting training programs for areas of skill and knowledge deficiency.

Design of quality initiatives within the clinical leadership team (CIO, CNO and CEO) and established appropriate deployment of process, technical, and human resources with regard to education, benefit realization, and maintenance of all system related information and user administration.

Coordinated a specific CIS steering committee with nursing leadership and other hospital staff working with the electronic documentation systems to redefine processes to more fully utilize functions of the organization's application in an effort to achieve overall performance benchmarks.

Facility:

St. Luke’s Episcopal Hospital- Houston, TX.

HCA East Houston Regional Medical Center-Houston, TX.

Friendswood Healthcare Center- Friendswood, TX.

7/2005-12/2007

Position/Title:

Staff Nurse CCU/COU, CVIVU/ICU, All Critical Care Areas and ED

Primary Responsibilities:

Full-time (days, then nights and weekends) nurse caring for patients (pediatric, adult & geriatric) of varying acuity and in various clinical settings including critical care, emergency room, perioperative, interventional cardiology, shock trauma, and medical surgical.

Facility:

St. Luke’s Episcopal Hospital- Houston TX.

5/1999-7/2005

Position/Title:

Area Supervisor

Primary Responsibilities:

Performed all levels of management for the 24hr areas (ER, Labor & Delivery, the Kelsey Seybold Minor Emergency Clinic and Transfer Center). Responsible for scheduling and overseeing 25-40 employees in these areas and for developing and overseeing implementation of policies and procedures designed to maximize department efficiency in billing and collections practices as well as in patient flow and appropriate patient placement within the facility. Responsible also for quantifying the progress of these changes and communicating barriers to benchmark performance. Specifically, position requires supreme tact, diplomacy, and effective communication skills with all levels of administration. Responsibilities include the HR functions (hiring, training, and routine evaluations) of all resources and the development, implementation and oversight of all departmental operations with the specific goal of staff and patient satisfaction and related enhancements to patient care and billing processes.

Responsibilities also include the oversight of internal systems (i.e. financial evaluations, insurance requirements, and billing procedures) geared toward optimizing collections and revenues. In addition, responsible for maintaining comprehensive knowledge of Medicare/Medicaid regulations, managed care contracts, implementation/review of Birth Registry, EMTALA, JCAHO, HIPAA, and Regulatory Agency compliance parameters.

Facility:

GAS Unlimited, Inc. - Houston, TX.

9/1997-5/1999

Position/Title:

Director of Marketing and Web-Based Applications

Primary Responsibilities:

Duties included design and production of all marketing materials for G.A.S. and its subsidiaries in Construction and IT.

Responsibilities included writing, designing and producing all contracts, bids, proposals and personnel forms.

Performed programming functions related to product development and graphics design. Technical writing duties included training manuals, subscriber contracts, privacy statements and legal correspondence.

Provided customer service and technical support for product users.

Education

Institution:

San Jacinto College

Result/Degree:

ADN, Nursing, RN Licensure, 2002

Institution:

University of Phoenix, Houston, TX

Result/Degree:

MBA, Business Administration / Health Administration, 2005

Institution:

Pennsylvania State University, State College, PA

Result/Degree:

Post-graduate Research, Biochemistry, 1995-96 (non-degree)

Institution:

Colgate University, Hamilton, NY

Result/Degree:

BA, English/Biochemistry, 1994

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