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Operations Manager

Lafayette, LA
March 25, 2021

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Lafayette, Louisiana m. 615-***-**** TECHNICAL PROJECT MANAGER

Program, Project, and Resource Management Team Leadership Customer Solutions Respected and decisive Technical Project Manager and former Green Beret offering extensive experience in the design, evaluation, and management of client-facing SaaS delivery programs. Applied experience as an Operations and Project Manager in the tech sector complemented by current undergraduate studies in Cloud Computing. Recognized as a collaborative leader and analytical problem-solver with a proven track record of inspiring performance, overcoming business challenges, surpassing client expectations, and meeting project deadlines in fast-paced, budget-constrained environments.


Western Governors University, Salt Lake City, Utah Candidate for Bachelor of Science (B.S.): Cloud Computing; Expected Graduation April 2022 Representative Coursework: Web Development; Network and Security; Linux; Cloud Architecture, Applications, Deployment and Operations; Data Center Virtualization; IA; and Intro to Python Programming. IT & PROJECT MANAGEMENT CERTIFICATIONS

CompTIA Project+ ITIL® 4 Foundations Certification CompTIA A+ CIW Site Development Associate Certification Pending Certifications through WGU: Amazon AWS SysOps, Administration Associate, Cloud Essentials+, Cloud+, Network+, Security+, Project+, and LPI Linux Essentials.


IPT Global, Broussard, Louisiana 2014 - 2020

IPT Global is a software development company offering innovative, industry-leading digital pressure testing software for the oil and gas industry. Initially recruited to serve as a Field Service Quality Advisor; promoted to a management role in 2017 based on stellar business contributions and innate leadership skills. Operations Manager (2017 - 2020)

§ Promoted to drive the performance and growth of IPT Global by providing senior-level operational oversight for a complex technical software testing program; consistently driving the delivery of exceptional products and client services.

§ Co-manage a team of 36 Field Service Quality Advisors (12 direct) responsible for conducting regular testing, software analysis, and technical troubleshooting on-site for a portfolio of 30 offshore drilling and production vessels at any given time.

§ Partner with the Director of Operations to establish strategic short-, mid-, and long-term business plans in alignment with aggressive corporate growth objectives.

§ Continually ensure that the proper systems and processes are in place to drive safety and environmental performance for three separate workgroups.

§ Actively support the sales team by conducting intermittent customer needs analysis; offering tailored recommendations on appropriate and scalable software solutions.

§ Maintain direct responsibility for service delivery processes and compliance within the scope of the ISO quality management system and industry regulations; ensuring customer requirements are met in accordance with ISO 9001/2015.

§ Prioritize a culture of professional development and career mobility by coaching and mentoring employees in client relations and SaaS support best practices. Efforts to date have optimized employee performance and increased customer satisfaction.

§ Drive continuous improvements by identifying operational gaps and developing new processes designed to create greater efficiencies and cost savings.

§ Played an integral role advancing program expansion initiatives with a collective client base representing 203 off-shore rigs and 10 on-shore oil and gas production facilities.

§ Transformed the employee visa application and international travel process, enterprise-wide, by addressing systemic process deficiencies requiring employees to travel, without pay, to obtain required travel documents ahead of upcoming assignments. ü Immediately reinstated pay for work-related travel, renegotiated client billing to cover associated travel costs, and developed a key partnership with a new visa management company that paid dividends when IPT required a rush order. Field Service Quality Advisor (2014 - 2017)

§ Initially recruited to provide on-site, off-shore/on-shore technical advisement and expertise on IPT’s suite of pressure testing software solutions as a key client liaison.

§ Partnered with client organizations and drilling contractors over the course of 2 to 5-week rotations; conducting on-site testing and analysis of governing mechanical components and well control equipment. Successfully completed 60 assignments on 23 offshore rigs.

§ Monitored pressure tests, interpreted data, and offered expert product and service recommendations while concurrently troubleshooting any network connectivity issues or other unanticipated operational challenges on-site.

§ Created detailed, technical schematics of mechanical components, prepared test reports, analyzed and aggregated data, and compiled findings for client review and regulatory records.

§ Selected by leadership for a high-profile, $2.8M, multi-year assignment with a newly signed client aboard their offshore drilling vessel. Quickly established relationships, provided key advisement, and won-over hesitant stakeholders to fully implement IPT’s digital equipment testing and analysis solutions. ü Introduced standardized testing criteria to eliminate false or inaccurate data collection; effectively creating a safer environment while dramatically reducing the risk of costly, component failures. ü Contributed towards business development initiatives by creating enduring business relationships with client representatives; an effort that created a strong referral base and the signing of additional international contracts. Global Integrated Security, Afghanistan 2011 - 2014 GIS (sold to private equity in 2017) was a security consultancy and services firm that provides a comprehensive range of strategic and operational support in challenging environments including physical security services, training and capacity building, aviation security and complex logistics. Positions held and contributions: Team Leader/Project Manager (2012 - 2014)

§ Selected to oversee the full project management lifecycle of mobile operations abroad requiring precise coordination with client stakeholders on logistics, route planning, mobility support, encrypted communications, and area-specific intelligence gathering.

§ Routinely briefed and trained client representatives on strategic mobile operations plans and expectations to ensure their objectives were met in an efficient and safe manner. Operations Officer and Communications Manager (2011 - 2012)

§ Coordinated collective operations between GIS and the U.S. Army Corps of Engineers (client) in support of 10 separate personal security teams in Southern Afghanistan.

§ Promoted to Communications Manager in 2012; directly overseeing a team of technical specialists tasked in installing, testing, and maintaining a multimillion-dollar communications infrastructure platform and personnel satellite tracking program.

§ Estimated resource requirements, recommended, and procured new communications and tracking assets to boost operational capabilities across Afghanistan.


U.S. Army Special Forces - 5th Special Forces Group (Airborne), Fort Campbell, Kentucky 2006 - 2011 Summary: Contributed as a Communications Program Manager in locations across the globe; earning recognition for exceptional leadership while serving as a member of the Green Berets. Transitioned from active service in 2011. U.S. Army Special Forces Communications Sergeant (Program Manager)

§ Graduated from the U.S. Special Forces Qualification Course and assigned to serve on an independently-operating team of 12 capable of deploying to some of the most challenging and geopolitically-complex environments across the globe.

§ Provided specialized expertise in network, satellite, and field communications as well as tactical operations planning, and foreign force training strategies.

§ Oversaw, maintained, and accounted for capital asset portfolios comprised of military-grade equipment and communication technologies.

§ Enabled executive decision-making by providing strategic recommendations and advisement to the leadership on matters pertaining to communications, resource allocation, program budgeting, employee training and development, and capacity building.

§ Procured, installed, and maintained, tactical communications equipment in preparation for military training exercises and active deployments abroad; ensuring scalability based on both anticipated and contingent requirements.

§ Completed numerous executive-level courses through the U.S. Army to include: Special Forces Advanced Urban Combat Course, SERE High-Risk Course, Blackbird Technologies Tag, Track, and Locate Course, Warrior Leader Course, U.S. Army Airborne School, and Command Post of the Future Course. OTHER RELEVANT INFORMATION

§ Technical Strengths: Windows, Mac OS X, and Linux operating systems and all associated software and applications to include Microsoft Office Suite. Advanced knowledge in radio communication, satellite, and networking platforms including cryptographic devices and GPS systems.

§ Clearance: Previously possessed Secret clearance. Ability to obtain and maintain clearance.

§ Languages: Basic proficiency in Spanish and Arabic (Defense Language Institute Certified).

§ Travel and Relocation: Accustomed to extensive domestic and international travel. Willing to relocate.

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