Air Transportation Supervisor
Resume:
JEREMY S. TOLBERT
*****************@*****.***
Address: ** **** **. ****** ** 070102 Apt 17Y
GROUND INSTRUCTOR
Ten (10)+ years experience in customer service. Current supervisory experience, including staff training and development amongst diverse groups. Ability to promote policy adherence and exceptional performance in all team members. Aptitude for effective time management, both individually and as a group director. Skilled in analyzing complex information, drawing logical conclusions, and making sound recommendations.
CPR/First-Aid Certified Sales Expertise Staff Instruction & Coaching
Microsoft Word, Powerpoint Interpersonal Skills Positive Outlook
& Excel
WORK EXPERIENCE
Commutair DBA United Express, Newark, NJ
Air Transportation Ground Instructor
September 2018- April 2020
• Train and graduate over 300 flight attendants in classes of 20, based on instruction, encouragement and mentorship
• Train flight attendants in the following: aircraft familiarization, crew member and passenger safety, emergency situations, professional standards and customer service
• Interpret complex regulatory requirements and company policies and procedures; utilize a variety of teaching styles to communicate requirements to all flight attendant trainees
• Ensure active comprehension and encourages retention of all applicable regulations, policies and procedures.
• Conduct classroom and/or other ground instruction, employing the necessary training aids in accordance with the company training program and Code of Federal Regulations.
• Act as an immediate, accurate and courteous source of information for new-hires as well as qualified Flight Attendants.
• Ability to coach and critique fellow crew members in a positive and constructive manner.
• Complete class training records.
• Exhibit a high level of approachability, confidence and enthusiasm as well as possess the ability to create a fun, fair and consistent learning environment.
• Flexibility to report early and/or stay late in order to conduct training and complete paperwork
• Communicate clearly and effectively in a classroom setting; comfortable with public speaking and addressing a large group of people.
Commutair DBA United Express, Newark, NJ
Air Transportation Supervisor
August 2017- April 2020
• Trained flight attendant trainees in compliance and regulatory requirement adherence; provided peer to peer coaching, and demonstrated the company expected levels of customer service
• Conducted IOE, Service Flights, Cabin Audits, Service Audits, as well as participated in other company initiatives as assigned by Inflight Leadership.
• Supported new hires as they transitioned from Inflight Training to the line
Commutair DBA United Express, Newark, NJ
Flight Attendant
June 2016- April 2020
• Enhanced the customer experience through inflight service on over 300 domestic and international flights; attended to routine passenger comfort needs and ensuring cabin safety security after deplaning or crew change
• Demonstrated familiarity with multiple company aircrafts, including location and proper use of all onboard emergency equipment; maintained preparation to perform first aid/CPR as required
• Maintained company records and reported flight irregularities, including cabin disturbances or threats to flight safety and security
• Fully performed an emergency evacuation, during an emergency landing due to nose gear failure; used Emergency Evacuations Commands and brief ABP
Laurens District 55, Laurens, SC
Long Term Substitute
January 2012- June2016
• Used variety of teaching techniques to encourage student critical thinking and discussion in 6th grade World History course.
• Established and enforced rules for behavior and procedures for maintaining order among a class of 21 students
• Developed, administered and corrected tests and quizzes in a timely manner.
• Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Sally Beauty Supply, Orangeburg, SC
Sally Associate,
April 2015-September 2015
• Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
• Received and processed cash and credit payments for in-store purchases
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
• Placed special merchandise orders for customers
• Shared product knowledge with customers while making personal recommendations
• Demonstrated that customers come first by serving them with a sense of urgency
• Worked as a team member to provide the highest level of service to customers; maintained friendly and professional customer interactions.
• Verified that all merchandising standards were maintained on a daily basis
South Carolina State of Education Department (Internship), Orangeburg, SC
Administrative Assistant, August 2013- May 2014
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
South Carolina State Office of Alumni Relations (Internship), Orangeburg, SC
Administrative Assistant, August 2010- May 2012
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
Beauty Line Beauty Supply – Orangeburg, SC
Senior Sale Associate,
June 2008-May 2011
• Listened to customer needs and preferences to provide accurate advice.
• Organized items in visually appealing manner.
• Completed purchases with cash, credit and debit payment methods.
• Trained all new sales employees on effective techniques.
• Increased purchase totals by recommending additional items.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Maintained up-to-date knowledge of customer buying habits.
• Responded to customer inquiries in a friendly and professional manner.
Greater YMCA of Laurens- Ware Shoals, SC
Senior Team Leader,
January 2005-May 2008
• Verified that all merchandising standards were maintained on a daily basis
• Upheld all CPR and South Carolina certifications.
• Read stories to children, and provided instruction in painting, drawing and crafts
• Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play
• Disciplined children and recommended other measures to correct behavior
• Offered detailed daily reports that outlined each child's activities; incorporated music and art activities to encourage creativity and expression.
• Carefully identified warning signs of emotional and developmental problems in children
• Created and implemented a developmentally appropriate curriculum; listened to customer needs and preferences to provide accurate advice
ACADEMIC EXPERIENCE
Bachelor of Arts, Elementary Education- Minor Special Education, Present
South Carolina State University- Orangeburg, SC
High School Diploma
Laurens District 55 High School- Laurens, SC
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