CLOIE ANGELICA

HERNANDEZ

adk6cz@r.postjobfree.com 095******** Manila, NCR 1600

Experienced handling customers with over 4 years of experience in BPO Industry and . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Driven and resourceful Administrative professional supporting work of high-achieving Executive Assistant. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Bachelor of Science: Medical Technology

Far Eastern University

Mar 2015

St. Paul College Of Pasig

• Social Media Knowledge

• Strong Interpersonal Skills

• MS Office

• Office administration

• Business administration

• Expense reporting

• Schedule Management

• Administrative support

• Technical Support

• Strategic sales knowledge

Nov 2020 - Feb 2021

Executive Assistant

Soar

Increased customer engagement through social

media.

•

Set clearly defined goals to drive major business

initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.

•

• Improved page content, keyword relevancy, and

PROFESSIONAL SUMMARY

EDUCATION

SKILLS

WORK HISTORY

branding to achieve search engine optimization goals. Mar 2020 - Nov 2020

Directly

Microsoft Xbox Ambassador

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

•

Preserved revenue streams by utilizing strong

communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

•

Aug 2019 - Jul 2020

Customer Service Specialist

IBEX Global

Operated in dynamic, high-volume environments to

provide skilled assistance to multiple customers each day.

•

Managed complex transactional and emotional

customer situations promptly and professionally while meeting service commitments

•

Mar 2018 - Jul 2019

Dental Receptionist, Virtual

Assistant

Healthy Teeth Happy Smile

Scheduled, rescheduled and handled cancelled

appointments for patients. Assisted patients in

completing all necessary forms and documents

•

Managed electronic and paper filling systems by

updating paperwork, maintaining documents and

accurately recording information

•

Maximized advertising efforts by developing content for media relations and social media posts

•

Oct 2017 - Jan 2018

Customer Service Specialist

Concentrix

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

•

Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

•

Jun 2016 - Jun 2017

Customer Service Specialist

Omniglobe International

Operated in dynamic, high-volume environments to

provide skilled assistance to multiple customers each day.

•

Managed complex transactional and emotional

customer situations promptly and professionally while meeting service commitments.

•

Contact this candidate