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Front Office Housekeeping

Location:
Maria Clara, Iloilo, 5000, Philippines
Salary:
Negotiable
Posted:
March 26, 2021

Contact this candidate

Resume:

Elenore Geongo Parcon

**B Zone * Calumpang Molo, Iloilo City

Philippines 5000

+63-916-***-****

adk69t@r.postjobfree.com

SKILLS / ATTITUDES / HABITS

•Proficient in MS Office (Word, Excel, PowerPoint) and Internet

•Possess good interpersonal skills, well-organized, self-motivated person,attention to details, willing to extend hours whenever necessary.

WORK EXPERIENCE:

RITZ-CARLTON HOTEL

DIFC, Dubai UAE

Housekeeping Supervisor

March 22, 2019 – June 6 2020

Job Description:

Supervises housekeeping staff as duties are being performed.

Stocks and maintains supply rooms; orders supplies according to a budget.

Receives, processes, and handles guest complaints in regard to housekeeping services.

Ensures that rooms are kept clean and free from hazards.

Ensures that all common areas are kept clean and free from hazards.

Organizes all staff during the day and hosts daily meetings with housekeeping staff.

Assists guests with questions and basic requests.

Provides a high level of customer service at all times; remains professional.

Trains new housekeepers after hire.

RADISSON BLU, WATERFRONT HOTEL (Pre- Opening)

Business Bay, Dubai UAE

Housekeeping Supervisor

Feb. 13, 2018 – Feb. 10, 2019

Job Description

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff needed. Screening housekeeping applicants and recommending promotion, transfers, and dismissal. Performing various cleaning duties in instances of staff shortages

JA OASIS BEACH TOWER

JBR The Walk, Dubai UAE

Housekeeping Supervisor

Nov. 6, 2016 – Jan. 25, 2018

Job Description:

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff needed. Screening housekeeping applicants and recommending promotion, transfers, and dismissal. Performing various cleaning duties in instances of staff shortages.

AL OTHAIM VILLA and RESORT

Riyadh, Saudi Arabia

Housekeeping Supervisor (Pre-Opening Team)

Oct. 23, 2014 – Nov. 5 2016

Job Description:

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff needed. Screening housekeeping applicants and recommending promotion, transfers, and dismissal. Performing various cleaning duties in instances of staff shortages.

FAIRMONT, THE PALM

Dubai

Housekeeping Coordinator (Pre-Opening Team)

October 8, 2012 – January 14, 2014

Job Description:

Responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts, ensuring a smooth and efficient operation of the department. Works closely with the Engineering, Front Office and FnB Department.

TASK FORCE

RAFFLES, DUBAI

November 7, 2012 – December 7, 2012

FAIRMONT HOTEL& RESORT, BAB AL BHAR

Abu Dhabi

Room Attendant-Coordinator

December 22, 2009 – October 7, 2012

Job Description:

Responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts, ensuring a smooth and efficient operation of the department. Works closely with the Engineering, Front Office and FnB Department.

COPACABANA APARTMENT HOTEL

EDSA Extension, Pasay City

Housekeeping Supervisor

May 6, 2008 –August 13, 2009

Job Description:

•Established and maintain housekeeping schedules and assign employees to areas for various housekeeping duties.

•Conduct comprehensive inspection to check the completion of work assignment.

•Ensure that employees have adequate supplies and equipment for completion of assignment.

•Attends to guest needs and problems and making sure that it is done in a speedy manner

•Supervised, motivated, and closely monitored the performance of room boy /

chambermaid making sure they meet the excellent standards of service the hotel is giving for: putting more emphasis on courtesy, accuracy, and efficient service.

•Maintain records and submit reports concerning personnel, equipment, supplies and general housekeeping activities.

•Prepare room reports to forward in Front Office Department.

TRAININGS:

•Certified Train the Trainer – Fairmont The Palm (Housekeeping Department)

•Housekeeping Coordinator – Fairmont Bab Al Bahr

•Housekeeping Shift Leader – Fairmont Bab Al Bahr

ACADEMIC BACKGROUND

COLLEGE: University of San Agustin

Degree: Bachelor of Science in Computer Engineering

PERSONAL BACKGROUND

Nickname: Elle

Age: 38 yrs. Old

Date of Birth: March 31, 1982

Place of Birth: Iloilo City

Religion: Roman Catholic

Height: 5’5”

Weight: 58 kgs.

Language: Filipino / English

REFERENCES:

Ms. Kanchan Chauhan

Assistant Executive Housekeeper

Ritz-Carlton Hotel, DIFC

Dubai, UAE

adk69t@r.postjobfree.com

056-***-****

Mr. John Beatingo

HK Manager

Intercontinental Hotel

Dubai Marina, UAE

adk69t@r.postjobfree.com

050-***-****

Baby LyanaAmisola

Asst. Manager, Laundry Department

Fairmont, The Palm

Dubai, UAE

058-***-****

Mr. Shiva Kumar

HK Manager

The Ritz- Carlton Hotel

Dubai International Financial Center

Dubai, UAE

adk69t@r.postjobfree.com

054*******



Contact this candidate