Front Office Housekeeping
Resume:
Elenore Geongo Parcon
**B Zone * Calumpang Molo, Iloilo City
Philippines 5000
*************@*****.***
SKILLS / ATTITUDES / HABITS
•Proficient in MS Office (Word, Excel, PowerPoint) and Internet
•Possess good interpersonal skills, well-organized, self-motivated person,attention to details, willing to extend hours whenever necessary.
WORK EXPERIENCE:
RITZ-CARLTON HOTEL
DIFC, Dubai UAE
Housekeeping Supervisor
March 22, 2019 – June 6 2020
Job Description:
Supervises housekeeping staff as duties are being performed.
Stocks and maintains supply rooms; orders supplies according to a budget.
Receives, processes, and handles guest complaints in regard to housekeeping services.
Ensures that rooms are kept clean and free from hazards.
Ensures that all common areas are kept clean and free from hazards.
Organizes all staff during the day and hosts daily meetings with housekeeping staff.
Assists guests with questions and basic requests.
Provides a high level of customer service at all times; remains professional.
Trains new housekeepers after hire.
RADISSON BLU, WATERFRONT HOTEL (Pre- Opening)
Business Bay, Dubai UAE
Housekeeping Supervisor
Feb. 13, 2018 – Feb. 10, 2019
Job Description
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff needed. Screening housekeeping applicants and recommending promotion, transfers, and dismissal. Performing various cleaning duties in instances of staff shortages
JA OASIS BEACH TOWER
JBR The Walk, Dubai UAE
Housekeeping Supervisor
Nov. 6, 2016 – Jan. 25, 2018
Job Description:
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff needed. Screening housekeeping applicants and recommending promotion, transfers, and dismissal. Performing various cleaning duties in instances of staff shortages.
AL OTHAIM VILLA and RESORT
Riyadh, Saudi Arabia
Housekeeping Supervisor (Pre-Opening Team)
Oct. 23, 2014 – Nov. 5 2016
Job Description:
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping staff. Regularly taking inventory of cleaning supplies and ordering stock as needed. Issuing cleaning supplies and equipment to housekeeping staff needed. Screening housekeeping applicants and recommending promotion, transfers, and dismissal. Performing various cleaning duties in instances of staff shortages.
FAIRMONT, THE PALM
Dubai
Housekeeping Coordinator (Pre-Opening Team)
October 8, 2012 – January 14, 2014
Job Description:
Responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts, ensuring a smooth and efficient operation of the department. Works closely with the Engineering, Front Office and FnB Department.
TASK FORCE
RAFFLES, DUBAI
November 7, 2012 – December 7, 2012
FAIRMONT HOTEL& RESORT, BAB AL BHAR
Abu Dhabi
Room Attendant-Coordinator
December 22, 2009 – October 7, 2012
Job Description:
Responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts, ensuring a smooth and efficient operation of the department. Works closely with the Engineering, Front Office and FnB Department.
COPACABANA APARTMENT HOTEL
EDSA Extension, Pasay City
Housekeeping Supervisor
May 6, 2008 –August 13, 2009
Job Description:
•Established and maintain housekeeping schedules and assign employees to areas for various housekeeping duties.
•Conduct comprehensive inspection to check the completion of work assignment.
•Ensure that employees have adequate supplies and equipment for completion of assignment.
•Attends to guest needs and problems and making sure that it is done in a speedy manner
•Supervised, motivated, and closely monitored the performance of room boy /
chambermaid making sure they meet the excellent standards of service the hotel is giving for: putting more emphasis on courtesy, accuracy, and efficient service.
•Maintain records and submit reports concerning personnel, equipment, supplies and general housekeeping activities.
•Prepare room reports to forward in Front Office Department.
TRAININGS:
•Certified Train the Trainer – Fairmont The Palm (Housekeeping Department)
•Housekeeping Coordinator – Fairmont Bab Al Bahr
•Housekeeping Shift Leader – Fairmont Bab Al Bahr
ACADEMIC BACKGROUND
COLLEGE: University of San Agustin
Degree: Bachelor of Science in Computer Engineering
PERSONAL BACKGROUND
Nickname: Elle
Age: 38 yrs. Old
Date of Birth: March 31, 1982
Place of Birth: Iloilo City
Religion: Roman Catholic
Height: 5’5”
Weight: 58 kgs.
Language: Filipino / English
REFERENCES:
Ms. Kanchan Chauhan
Assistant Executive Housekeeper
Ritz-Carlton Hotel, DIFC
Dubai, UAE
**************@***********.***
Mr. John Beatingo
HK Manager
Intercontinental Hotel
Dubai Marina, UAE
****.********@***.***
Baby LyanaAmisola
Asst. Manager, Laundry Department
Fairmont, The Palm
Dubai, UAE
Mr. Shiva Kumar
HK Manager
The Ritz- Carlton Hotel
Dubai International Financial Center
Dubai, UAE
**********@**********.***
Contact this candidate