Manager Service

Tareq Jer Hijazeen

Food & Beverage Service Manager

Amwaj Island, Bahrain

Mobile: 973-********

E-mail: ***.********@*****.***

PERSONAL SUMMARY:

An enthusiastic Food & Beverage Manager with drive, determination and a proven ability to ensure that F&B operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food & beverage service. Also, nominated for UAE Food

& Beverage Hozpitality Excellence Award for 2016 & 2017 in a row. Now, looking for next step position which will make best use of my existing skills and experience in F&B. ACADEMIC QUALIFICATIONS:

Bachelors of Science, Hotel Management & Tourism, Oct 2006 - Feb 2011 Philadelphia University, Jordan

EXPERIENCE:

January 2021 - Present

Food & Beverage Service Manager at The Art Hotel & Resort (Amwaj Island - Bahrain) Joined the hotel on November 2018 as an All Day Dining Manager, since it was “Art Rotana Hotel & Resort”, then it was rebranded to “The Art Hotel & Resort”. Now, in charge of the F&B service team, seven F&B outlets and private events.

November 2018 – 31st December 2020

All Day Dining Manager at Art Rotana Hotel & Resort (Amwaj Island - Bahrain) Managing 500 seats All Day Dining restaurant indoor & outdoor, Room Service & Lobby Lounge. Achievements:

Reduced employee turnover by 6% through increasing the morale of colleagues and maintaining them.

Manage service and day-to-day operations within budgeted guidelines and to the highest standards.

Improved guest satisfaction, Revinate score (OTA reviews, GES Hotel, Social Media).

Created a comprehensive business plan to attain the budgeted financial goals on 2019 and during COVID restrictions on 2020.

April 2018 – October 2018

Outlets Manager at Roda Al Murooj Downtown (Dubai – United Arab Emirates) In charge of Room Service (536 Rooms), Lobby Café, Tabuleh Restaurant, Executive Lounge & Ramadan Tent.

Achievements:

Opened the first Ramadan tent in the hotel since hotel opening (Tent layout, manning, sequence of service, opening and closing check lists).

Opened World Cup tent - Planning and organizing the necessary such as minimum spend, allocating the VIP tables (Majles), promotions and more.

Changed room amenities presentation to be richer and very presentable to the guests. March 2015 - April 2018

All Day Dining Manager at Al Raha Beach Hotel (Abu Dhabi - United Arab Emirates) Managing a high volume All Day Dining restaurant & improving all controllable costs thereby maximizing financial performance. Also, in charge of the lobby lounge café and Arabic Moroccan Restaurant (Wanasah) Duties:

Ensuring Health & Safety and also hygiene procedures & standards are maintained.

Responsible for recruiting, training & developing the service staff.

Dealing and resolving guest’s complaints.

Maximizing all business opportunities to drive sales.

Communicating with the kitchen staff to ensure efficient food service.

Organizing the daily and weekly Rotas for the Restaurant’s staff. Oct 2013 - March 2015

Assistant Restaurant Manager at Beach Rotana Hotel (Abu Dhabi - United Arab Emirates) Essence is an All Day Dining restaurant which serves a large variety of dishes from around the globe for breakfast, lunch and dinner. Also, worked in Bay View, the pool bar. Duties:

Identify and delegate responsibilities to the shift leaders.

Consistently review operations and staff to identify any problems.

Create a positive guest experience by delivering a high level of service.

Assist in conducting staff and daily pre-shift meetings.

Identify employee weaknesses and retrain as necessary.

Check stock levels, order supplies and prepare cash drawers and petty cash. Feb 2010 - Sep 2013

F&B Captain at Four Seasons Hotels & Resorts (Amman - Jordan) Worked in Foyer Lounge, Located in the main lobby level, serves continental breakfast, light meals and traditional English afternoon tea.

Duties:

Making inventory for SOE and repot to the manager.

Captain breakage (responsible of all breakages and how to avoid it).

Responsible for ensuring sufficiency of manpower in the shift.

Ensure the Outlet is set-up for service and supervise for a smooth operation.

Actively use up selling techniques by exceeding guest expectations and to increase revenue. TRAININGS & CERTIFICATIONS:

Certified HACCAP Trainer – Abu Dhabi Food Control Authority.

Essential Food Safety – Abu Dhabi Food Control Authority.

Intermediate Food Hygiene Certificate – Abu Dhabi Food Control Authority.

All About Sushi – Four Seasons Hotel /Jordan.

Up Selling Training – Four Seasons Hotel /Jordan.

The World of Wine Making – Four Seasons Hotel /Jordan.

Johnnie Walker Commends – Four Seasons Hotel /Jordan.

Control your Mind, Control your Success – Four Seasons Hotel /Jordan.

Professional Barista Training from illy Coffee Company – Four Seasons Hotel /Jordan.

First Aid Certificate – Beach Rotana Hotel /Abu Dhabi.

(ISS) Interviewing and Selection Skills – Beach Rotana Hotel /Abu Dhabi.

(MCD) Managing colleague’s development – Beach Rotana Hotel /Abu Dhabi.

(DL) Destination Leader Ship (Supervisor Training) – Beach Rotana Hotel /Abu Dhabi SKILLS:

Experience of managing people and driving business performance.

Experience of organizing private functions including parties and weddings etc.

Proficient with Microsoft office suite.

Excellent communication skills & strong customer service skills.

Proven experience of translating menus from English to Arabic and vice versa.

Forecasting & budgeting .

Dedicated team player.

Quick learner.

Point of Sale (POS) system operation.

Good with numbers and math.

Micros, Opera, IDs, Touché.

LANGUAGES:

Arabic: Native

English: Excellent (Reading, Writing & Speaking)

Spanish: Basic

PERSONAL INFORMATION:

Nationality: Chilean

Marital Status: Single

Date of Birth: 9/Dec/1988

Visa Status: Company Visa

Valid UAE & Bahrain driving license

All references are available upon request

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