Sales Customer Service management

YULISSA WILLIAMS

***** *. ******** *****, ******, CO 80013 • 303-***-**** • ************@*****.*** • NMLS# 554706

SUMMARY

Sharp banking professional with 23 years of experience whose talents shine in a competitive, innovative, and creative environment. Track record of increasing sales, improving client retention, and growing customer base. Dynamic and reliable with retail banking, customer service and lending experience. Driven and self-motivated lender with stellar sales ability and remarkable creativity, who consistently exceeds company objectives to secure client satisfaction and loyalty.

HIGHLIGHTS

Fluent in Spanish

Mortgage & Small Business Lending

Deposit Acquisition

Detail-oriented

Expertise in training, customer service, sales, and operations.

Complex problem solving

Energetic Leader & Motivating Team Builder

Excellent time management skills

Strong negotiation and interpersonal skills

Committed to consistent outstanding sales performance and delivering 100% customer service.

ACCOMPLISHMENTS

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Merger experience, 2008 Guaranty Bank (CA) and 2016 First Niagara Bank (PA)

Increased Sales revenue 12% year over year.

Originated in 2016 (YTD) over $6,000,000 in Consumer Lending.

Originated in 2012 over $8,000,000 in small business lending through professional networking, loan reviews and current customer referral.

Achieved over 200% in 2016 in Consumer Lending.

Achieved 450% in 2012 on Business lending.

Managed over $200,000,000 in assets.

Achieved 110% in 2019 and 134% in 2020.

Ranked 10/120 in 2019 and 6/120 in 2020.

EXPERIENCE

Branch Manager II, Vice-President • Bank of the West, Aurora, CO • January 2017 - Present

Coordinated and directed the operational, sales and customer service of the banking center. Responsible for the hiring, training, coaching and development of the customer service and sales team. Motivated the team to reach the branch’s business and consumer lending goals.

Vice-President for the Havana Busines Improvement District • On Havana Street • June 2014 - Present

Served on the board to execute The Havana Business Improvement District (BID) d.b.a. On Havana Street’s budget and operational plan. The BID is a special district (Colorado Revised Statues 31-25-1203) in Aurora/Arapahoe County Colorado created in 2007 by business and neighborhood leaders and Aurora city staff working together to build a stronger, better community.

Branch Manager, KeyBank, Aurora, CO • July 2013 – December 2016

Hired, coached, developed, led, and motivated sales and operations team. Accountable for driving new client acquisition and retention, growing market share, balance sheet growth, growing non-interest income and growing joint-partnership revenue.

Branch Retail Executive, BBVA Compass Bank, Centennial, CO • October 2007 – July 2013

Managed banking center staff to perform daily operations to meet quarterly and annual branch sales and operational goals. Completed quarterly and annual reviews of staff members and provided performance coaching. Brought in new business for the branch and assisted with current client issues. Responsible for Sales, Operations and Customer Service.

EDUCATION

Associate Degree in Computer Science, MSD Center of Technological Education, Florianopolis, Brazil

Bachelor's degree in Finance and Banking, Latin American University of Science and Technology (ULACIT), Panama, Panama

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