Client Service Manager

ZAINAB ONUM HOMIKAI-BUBUKO

*, ***** *****

Apo-Dutse,

Abuja.

Tel: 080********, 090********

E-mail: *******@*****.***

PERSONAL DATA:

Date of Birth: August 15, 1980

Marital Status: Married

State of Origin: Benue

Sex: Female

Nationality: Nigerian

INSTITUTIONS ATTENDED WITH DATES:

• Nigerian Law School ( B.L( Law )) 2003-2004

• Benue State University, Makurdi Benue State (L.L.B( Hons) Law) 1997-2002

• Federal Government Girls College, Gboko Benue State. (WAEC/SSCE) 1991-1997

• Makurdi International School, Makurdi Benue State. (First School Leaving Certificate) OTHER QUALIFICATIONS:

• Diploma in Information Technology and Management. 2003

• Certificate in Event Planning and Management. 2006

• Certificate in Interior Decoration and Design. 2018 WORK EXPERIENCE:

• Benue State Judiciary. High Court of Justice Complex, Makurdi

• Assistant Chief Inspector of Courts.

• Conduction of regular court inspections

• Investigation and evaluation of complaints from the public

• Analyzing court returns to determine the efficiency of court operations

• Identifying performance bottle necks that impede effective justice delivery

• Performance evaluation of judges and other judicial staff

• Production and dissemination of information about court operations to the public.

• Oakfield Consulting Chambers. Suite 102, Chati Plaza, Sapele Street, Off Ladoke Akintola Garki II Abuja (January, 2015 - August, 2020)

• Administrative Partner

Effectively take care of office management work and legal conscripts

• FBN Mortgages. 2, Jos Street, Area 3. Garki, Abuja FCT ( November 2009 - September 2014)

• Head Branch Operations

• Compliance

• Reconciliation

• Customer Service

• Relationship Management

• Mortgages / National Housing Fund (NHF)

• Treasury

• Cash Management

• NEFT and NIBBS Transfers

• Business Development

• Reports

• Statutory Returns

• Protocol

• First Bank of Nigeria Ltd. National Assembly Branch, Three Arms Zone, Abuja. FCT

(June 2007- November 2009)

• Compliance Officer

• Customer Service Officer

• Funds Transfer

• Electronic Business (E-Business)

• Issuance of Bank Cheques and drafts

• Resolution of Customers Complains

• Accounts Maintenance.

• Accounts & Clearing Officer

• Balancing Inter-Branch Accounts

• Inter Bank and Local Clearing

• Verification of Drafts

• Processing returned cheques.

• Preparation of caution notice.

• Foreign Operations

• Domicilliary Accounts

• Western Union

• Foreign Transfers

• Form A/ Form M Processing

• Bureau dé Change

• The Leon Sullivan Foundation, Yar’Adua Centre. Abuja. FCT (2006)

• Corporate Officer

• Research Assistant

• Ministry of Justice, Yenagoa, Bayelsa State (September 2004 to August 2005)

(NYSC)

• State Counsel/ Research Assistant

KEY SKILLS:

• Excellent interpersonal and human relation

• Exceptional planning, administrative and organisational skill

• Fast dedicated learner

• Ability to work effectively with minimal or no supervision

• Ability to work under pressure

• Effective team player

HOBBIES:

• Redecorating

• Baking

• Scrabble

REFEREES:

• Akinnigbagbe Akinniyi (Federal Radio Corporation of Nigeria, Abuja. FCT. Tel: 080********; 080********)

• Idris Usman Chiko. (2, Jos Street, Area 3, Garki. Abuja FCT. Tel: 080********)

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