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Home Loan Specialist IT Specialist Troubleshooting Project Mgmt

Raleigh, NC
March 26, 2021

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Nick Paschall

**** ****** ******* ****

Raleigh, NC, 27617



May 2017

East Carolina University College of Business: Greenville, NC Bachelor of Science in Business Administration:

Management Information Systems


2020-Current PennyMac Loan Services Raleigh, NC

Veteran Home Loan Specialist Contractor

● Coordinated and deployed a new pilot program team to service all veteran clients immediately when they call in with questions

● Provide exceptional customer service to all 85 clients I serve

● Cultivate wonderful relationships with all my clients and make the refinance process run as smooth as possible

● Thoroughly explain the home loan process to new clients and answer any mortgage questions they may have

● Collect outstanding documentation and disburse to review teams

● Collaborate with multiple review teams to ensure a timely closing in a fast paced and high energy environment

● Coordinate, schedule and set expectations for the closing process

● Empathize and work with my clients to resolve any frustration with the lengthy and complex nature of refinancing

● Finalize and conduct post-closing follow ups to ensure clients have no further questions and their questions have been answered 2019-2020 Regency 360 Raleigh, NC

Executive Account Manager

● Work with new and existing clients to deliver print, promotional and apparel products and cultivate new business opportunities

● Custom design and build websites to maintain brand standards

● Post website deployment maintenance and regular site updates

● Manage multiple projects while maintaining deployment schedules

● Negotiate contracts with clients and determine user requirements to effectively create and deploy their company store

● Fulfill large orders of advertising materials in an on-demand environment quickly and effectively

● Maintain client budgets and reduce costs of materials

● Collaborate with customers to provide new and unique advertising materials in a dynamic market

2018-2019 Citrix ShareFile Raleigh, NC

Corporate Sales Representative II

● Attained 115% of quota month over month

● Industry expert in the accounting and legal industries

● Educated hundreds of attorneys and accountants on compliance and security

● Kept current knowledge of federal and state privacy regulation law

● Explained cloud computing technologies and SaaS to non-technical customers

● Created relationships with customer-comes-first mentality

● Prospected over 140 leads per day to build a strong sales pipeline

● Maintained continuous knowledge of competing products Summer 16 Veneer Technologies Inc. Newport, NC

Industrial Safety Analyst Intern

● Created Lockout Tag-out Program for 91 pieces of equipment

● Inspected facility daily for potential safety hazards

● Created 12 Alternative Protection Measures to fix equipment without disruption to production

● Implemented new hardware and increased production efficiency

● Assisted in the fabrication of new equipment & wrote SOPs

● Created Access database for Lockout Tag-out Program and the Alternative Protection Measures

2008-2017 Pool Professionals of the Carolinas Raleigh, NC Aquatics Facility Manager

● Seasonal position for nine consecutive summers

● Two promotions to Assistant Pool Manager and Pool Manager

● Nine years of consecutive Customer Service experience

● Focused on teamwork and collaboration to complete job requirements and provide a safe swimming environment

● Conducted over 15 water rescues and prevented serious injury

● Verified water chemistry and conducted hourly safety inspections

● Organized and ran bi-weekly staff meetings with 15 employees

● Created and assigned employee work schedules

● Trained employees on company policies and directed employees in day to day operations


Skilled in Customer Service, Technical Writing, HTML5, SQL, Integrated Systems, SaaS, Project Management, Data Structures, Security and Compliance, Negotiation, Account Management, Cloud Computing, Troubleshooting, Web Design/Development, MS Access, MS Excel, MS Outlook

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