Assistant Front Office
Resume:
Shaena Le Williams
Shaena Le Williams
Personal Information:
Full Name: Shaena Le Williams
Nationality: South African
ID Number: 880-***-**** 08 5
Age: 32
Languages: English, Afrikaans
Contact Number: 073-***-****
Email Address: ********@*****.***
Location: Stellenbosch, Western Cape
Driver’s License: Yes
Education:
RE 5: Regulatory Examination: In process
March 2021-Present
Modules include:
• Describing the FAIS Act and subordinate legislation
• An overview of the financial services and different types of financial products a Representative can deal with
• Knowledge of the financial products within the financial services environment
• Assist in maintaining a FSP licence by executing the required actions as a Representative, in terms of the Act
• Describing the roles and responsibilities of key individuals as defined in the FAIS Act
• Describing the required disclosures regarding the provider, product supplier and financial service
TEFL Academy 120 Hours: Completed in 2017
Modules include:
• Lesson Planning
• Teaching English Vocabulary
• Teaching Pronunciation
• Understanding English Grammar
• Teaching Receptive Skills: Listening and Reading
• Teaching Productive Skills: Speaking and Writing
• Teaching English Grammar
• Principles of Teaching English as a Foreign Language
• Materials and Aids for Teaching English/Classroom Management Strategies Shaena Le Williams
• Using Resources Effectively when Teaching English as a Foreign Language
• Teaching English as a Foreign Language to Young Learners BA Humanities, University of Stellenbosch: Graduated in December 2010 The Bachelor of Humanities is a specialist program developed to give you an in depth understanding of:
• There is a focus on human thought, language, culture and art (including subjects such as English Studies, Applied English Language Studies, Political Science, Psychology and Meta-Science, African Languages)
• Provides teaching and the research that is relevant to the region, country and continent and provides perspectives on the international competitive economy
• The role of international organisations
• The globalisation of the world economy
• Analytical and conceptual competencies to interpret the dynamics and to perform plausible decision-making management
• Value Studies; Decision Theory; Organisational Theory; Risk and Risk Management; Strategy Conceptualisation, Mapping and Modelling; Decision analysis and Heuristics; Organisational Sense-making; Scenario Design and leadership Matric Certificate, Rhenish Girls High School: Matriculated in 2006 Subjects:
• English First Language (HG)
• Afrikaans Second Language (HG)
• Biology (HG)
• Accounting (HG)
• Mathematics (SG)
• Computer Studies (SG)
Skills:
Computer Skills:
• Stellenbosch University Central Computing System
• HTML Web Designing Computer Programming(Basic)
• CSS Computer Programming(Basic)
• Microsoft Office Suite
• Information Skills: The module is about the study of and practical skills development in usage, selected software programmes such as word processing, databases, spreadsheets and presentations that are fundamental to academia in the humanities.
Shaena Le Williams
Interpersonal skills:
I have developed interpersonal skills by being part of various diverse project groups throughout my career. The experiences gained in a big corporate company have been beneficial to me in terms of more flexibility, understanding of others and better communication skills. I enjoy working with people, especially children. Team Work:
By being part of various project teams throughout my academic as well as working career, I have acquired the ability to work effectively in a team, as well as leading diverse groups of individuals to achieve a common goal.
Awards:
March 2015- Capitec Bank 2nd Runner up in Fee Income in Boland Region. November 2015- Capitec Bank Certificate of Performance, Awarded Top Performer. Professional Experience:
April 2020-Current
Zhejiang University, China (Remote Online Position) Position: International Online Teacher English Division
• Provide instruction that is consistent and coordinated with the university’s instructional program so as to ensure that students meet and exceed learning targets
• Develop and deliver lesson plans that utilize a broad range of appropriate teaching techniques and strategies
• Create lesson plans to teach non-native speakers to read, write and speak English
• Help students learn English grammar, pronunciation and conversational skills
• Use platforms such as Zoom, Webex and CCTalk to deliver lessons and video tutoring sessions.
• Teaching critical reading, thinking and writing skills to University students.
• Data capturing of students details and the updating of student electronic profiles
• Data capturing of student test scores and examination scores
• To provide feedback to students and assign grades to their coursework
• Communicate with students and parents to provide progress reports and updates through online chat sessions and email.
Shaena Le Williams
August 2019-February 2020
Shenzhen Sandy Quan Foreign Language School,China
Position: International English Co-Homeroom Teacher Responsibilities:
• Provide instruction that is consistent and coordinated with the district’s/school’s instructional program so as to ensure that students meet and exceed learning targets
• Develop and deliver lesson plans that utilize a broad range of appropriate teaching techniques and strategies
• Create lesson plans to teach non-native speakers to read, write and speak English
• Help students learn English grammar, pronunciation and conversational skills
• Prepare classroom and community activities in addition to arranging field trips, which allow students to learn English in real life contexts
• Adapt curriculum to provide individual, small group, and/or remedial instruction as to meet the needs of individual students and subgroups of students
• Attend all meetings and training
• Ongoing accreditation
• Teacher and student recruitment activities
• Curriculum development
• Establish and maintain standards of student behaviour required to run an orderly and productive classroom environment
• Employ a variety of instructional techniques and strategies to meet different aptitudes and interests of students
• Keep accurate records of attendance
• Take notice of each student’s report and Academic Progress Reason for Leaving: Due to the Corona Virus
August 2018-July 2019
Beijing Huijia International Private School,China
Position: IB English Homeroom Teacher
Responsibilities:
• Lesson preparation and collaborative planning according to PYP (Primary Years Program) and IB standards
• Attend all meetings and training
• Supervising students
• Actively participate in occasional school committees
• Ongoing accreditation
• Teacher and student recruitment activities
• Curriculum development
Shaena Le Williams
• Overseas immersion programs and extracurricular activities
• Assessment of / for students’ learning
• Grading students’ work
• Providing feedback to parents via channels such as Wechat messaging, phone call, emails and face-to-face conferencing
• Ongoing IB accreditation
• Weekend student recruitment activities
• Assigning online homework via ALO7
• Assessing student levels and needs
Reason for Leaving: I was offered a better opportunity. October 2017-August 2018
Ying Qiao English School, Hailar, Inner Mongolia
Position: English Teacher
Responsibilities:
• Plan, prepare and deliver lessons to range of classes and age groups
• Devise, write and produce new materials including audio and visual resources
• Undertake administrative tasks such as keeping student register and attendance records
• Preparing new teaching materials on a weekly basis
• Helping students to improve their listening, speaking, reading and writing skills via individual and group sessions
• Checking and assessing students work
• Organise and get involved in social and cultural activities such as school parties, competitions and excursions
• Attend and contribute to training sessions
• Participate in marketing events for the school
• Host and facilitate english school drama classes for grade two to grade seven students. Reason for Leaving: I was offered a better opportunity. October 2016 – August 2017
PPS Financial Planning Stellenbosch
Position: Business Assistant/ Personal Assistant/ Financial Planner Assistant Responsibilities:
Business Assistant and Personal Assistant
• Arranging telecoms for clients or management meetings Shaena Le Williams
• General reception duties like handling switchboard and directing clients telephonically to the correct department.
• Scheduling appointments for both internal and external meetings
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans
• Manage voice mail, taking detailed messages and interfacing with external and internal clients and other stakeholders appropriately.
• Bookings of conference rooms and meeting rooms either for external or internal members
• Schedule appointments and maintain diaries of executive management, including transport and hotel bookings
• Collecting clients from the Reception area and directing them to specific meeting rooms and conference areas
• Generating invoices and completing payments for refreshments, snacks and office supplies
• Organising refreshments, snacks as lunch events for company meetings and client functions
• Stock control of office supplies
• Ordering of office equipment including refreshments such as coffee, tea and milk
• Arranging for deliveries and collections from client to courier
• Generating and processing Expense Claims and Invoices
• Manage administration and record keeping project Financial Planner’s Assistant:
• Load all communication between either financial planners, clients and product providers on CRM system
• Do all necessary FAIS, FICA and internal compliance checks for existing and new clients
• Follow up with Financial Planners for outstanding compliance documents
• Assist financial planners and liaise with all necessary parties (client/financial planner/product providers/third parties) to finalise a client application or client query
• Keep client informed or progress made until application or query has been resolved
• Responsible for submitting all new business applications (Such as: PPS Insurance, Death claims, Living annuities, Investments, Early Retirements and Transfers)
• Generate and maintain reports for new business submitted
• Prepare for and provide information for new business meeting with Financial Planners Reason for Leaving: I was offered a better opportunity. February 2013 – October 2016
Capitec Bank (Pty) Ltd, Stellenbosch
Shaena Le Williams
Position: Service Consultant
Responsibilities:
• Meet and welcome clients to Capitec bank
• Client liaison
• Operating Capitec Bank Que Matic System
• Direct clients to the correct service point
• Reviewing queues while clients wait to be serviced
• Checking documentation and verification of documents in accordance to FICA requirements
• Opening savings and transactional accounts using FICA approved documentation
• Answer incoming calls according to Capitec Bank standards
• Handling and resolving client queries and complaints
• Handling enquiries from clients and the external parties regarding outstanding loans payments as well a follow up on non-payments clients that are in arrears or handed over to a third party
• Operating Capitec Bank Operating System (Opening of savings accounts, issuing loans and any other transactions)
• Granting credit according to NCA principles
• Monitoring bank statements and identifying client loan repayments and unauthorised transactions
• Manage and monitor clients’ month end loan repayments
• Pay date Management of new and existing loan clients
• Processing debit orders for client loan repayments
• Selling new products as well as registering those new products to client profiles
• Completing tasks of cashier: taking in of cash deposits and cheque deposits
• Completing tasks of general enquires for clients
• Telemarketing
• Loading new leads or potential clients to Capitec telemarketing systems
• Responsible for generating potential client through means of marketing through presentations at various companies
• Assisting branch manager with general branch flow and daily operations within branch
• Induction and training of new employees
Reason for Leaving: I was offered a better opportunity. June 2012- February 2013
Capitec Bank (Pty) Ltd, Stellenbosch
Position: Client Service Champion
Responsibilities:
• Meet and welcome clients to Capitec Bank
• Client liaison
Shaena Le Williams
• Operating Capitec Bank Que Matic System
• Direct clients to correct service point
• Reviewing queues while clients wait to be serviced
• Checking documentation and verification of documents in accordance to FICA requirements
• Assisting the Branch Manager with general flow within the branch Reason for Leaving: Still at the same company, I was internally promoted. March 2012- June 2012
Protea Hotel, Stellenbosch
Position: Assistant Front Office Manager
Responsibilities:
• Meet and greet guests in a friendly and professional manner
• Managing and creating guest profiles
• Manage and oversee the daily operations of department
• Implement and monitor all required training for staff within the department
• Leading and motivating front office staff
• Recordkeeping: Maintaining personnel records and files
• Oversee of stock control from ordering until maintain sufficient stock within the department
• Guest comment management (managing and resolving guest complaints and requests)
• Operating the Hotel’s Property Management System
• Manage and following up of guests accounts to ensure month end payments have been made in time as well as following up the guest or third party for accounts that have not been settled
• Answering all incoming calls through hotel switchboard as well as directing them to necessary extensions
• Taking live reservations (walk-in clients) as well as telephonic reservations according to hotels reservations system
• Assisting front office manager with any administrative tasks
• Administrative support regarding the arrangements of internal and external conferences and meetings
• Compiling day to day reports using excel on stock as well as updating data on these reports
• Use excel to manage and update guest payment profiles
• Induction and system training of new front office employees Reason for Leaving: I was offered a better opportunity. February 2011 - Feb 2012
Shaena Le Williams
DHL, Stellenbosch
Position: Client Service Agent/Receptionist
Responsibilities:
• Welcoming walk-in clients
• Assisting walk-in clients and with enquiries on shipments, complete documentation for clients for sending a shipment and calculated cost of the shipment and made sure payment was made
• Tracking local and international shipments on DHL tracking system (DHL systems was linked to international airports and included all customs for various countries)
• Call customs and follow up on release on international shipments and give feedback to clients and complete necessary documentation to release shipments
• Formulate costing sheets and Invoices for all costs incurred on shipments not performed by the company and extra/additional cost
• Monitoring national and international shipments using a tracking number on DHL international tracking system to determine if it has reached destinations
• Communication with different third-party logistics company’s and DHL sister company’s (air and road freight) to track different shipments
• Petty cash control and handling payments made by walk-in clients
• Quotes and enquires for shipments on the basis of weight, destination as well as what type of transport (air or road freight)
• Generating daily as well as monthly reports using excel to monitor shipments processes to determine if shipments reached the destination in the desired time
• Generated a daily and monthly report using excel to determine damaged shipments or lost shipments to calculate losses to clients
• Telephonic communication with drivers on collection details and delivery details for different shipments
• Answering switchboard directing calls to necessary sales agents
• General administration duties (filling and scanning of documents)
• Bookings of national and international shipments and update these bookings on tracking system
• Loading invoices for different shipments
• Generating and sending out invoices to client and companies for different shipments
• Monitoring clients’ payments and following up if payments need to be made Reason for Leaving: I was offered a better opportunity. December 2011 - February 2011 (Temporary assignment on going for three years) University of Stellenbosch
Position: Assistant Registration Official, BSC Department Responsibilities:
• Assisting the Faculty Secretary with student registration
• Registering students on the University Central Computing System
• Assisting with general students’ administration within the department Shaena Le Williams
• Either adding or removing subjects’ students are previously registered for
• Loading student results on the University Central Computing System
• General administration duties (filling and scanning of documents) Reason for Leaving: This position was a temporary assignment. References:
Name: Hein Robyn
Company: Capitec Bank Stellenbosch
Position: Branch Manager
Contact Number: 073-***-****
Name: Maretha van Huyssteen
Company: PPS Financial Planning Stellenbosch
Position: Compliance Manager
Contact Number: 082-***-****
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