Engineer Customer

B.SANJAY

Mobile: 988-***-****

E-Mail: ******.******@*****.***

RESUME

A dynamic highly organized and goal-oriented professional offering 9 years of experience in the field of Automobile service, maintenance, manufacturing and hospital industry with expertise in Fault Diagnosis & Transmission systems & Manpower& quality analysis & operations & Fleet Management Areas of Expertise:

• Imparting technical support, troubleshooting and assisting with the repair of all modules of vehicles

• Strong team leader with ability to empower team towards peak performance through effective monitoring, motivation and manpower planning

• High quality analysis management possessed

• Adept in achieving critical goals in rigid markets and stiff competition.

• Combine communication and organizational skills to outperform targets and augment revenue generation

• Valued contributor in enhancing organizational profits, company goals with driving vision.

• Ensure customer satisfaction at the highest level through effective services

• To prepare Daily, Weekly & Monthly MIS Report (Documentation) ACADEMIC RECORD

B.E Mechanical Engineering with first class from M.N.M Jain Engineering College, Chennai Diploma in Mechanical Engineering with first class from Little Flower Polytechnic College, Chennai

CAREER PROFILE

Current Employer Name : GVK Emergency Management and Research institute

(108 Ambulance)

Designation : District Manager

Duration : Jan 2017 to till date

Roles & responsibilities:

• Stakeholders’ Meetings

• Manpower management

• Quality checking of the ambulances of every day in routine basis

• HR issues handling of the associates

• Disaster management

• RTO process

• Operations Management

• Fleet management

Objective

Previous Employer Name : Chennai MSW

Designation : Sr.Workshop Engineer

Duration : Nov 2012 to Dec 2016

Roles & responsibilities:

• On operation and off operation proper care of petrol and diesel (cars and trucks) engines to avoid unwanted breakdown.

• Preventive maintenance Management

• Breakdown maintenance Management

• Checking of oil level before operation takes place

• Checking of all shafts and bearing for proper greasing to avoid damage

• Checking of water level for accurate quantity to avoid leakages and overheating that can break down an engine

• Bleeding of brake and clutch mechanism for proper and working efficiency

• Adjustment of brake linings and clutch cables

• Fixing of car head lights, reverse light, brake light wind screen wiper, trafficators and so on.

• Checking of fuel level

• Changing of oil and replacing of engine oil.

• Draining and replacing of automatic and manual gear oil

• Filling of axle oil change of crankshaft and camshaft oil seal

• Replacing of engine spark plugs

• Changing and replacing of brake pads

• Servicing of fuel and diesel nozzle

• Handle customer enquiries and respond to their needs in a cool, courteous and prompt manner.

• Diagnose the brake complaints in field and rectify the complaint in field.

• To maintain the customer complaints register and follow with on time closure.

• To co-ordinate with the Om logistics and deliver the materials on time.

• To maintain the stock Level as per the schedules at the ware house.

• Extensive practical knowledge of distribution of products.

• Handling of documentation during freight processes

• Organize shipments with branch offices, suppliers and customers

• Shipment tracking and updating the customer on timely basis

• To Maintain FIFO as per the requirements.

• To follow up with the customer for the waybill and road permit.

• To follow up with customers for the payments.

• To prepare Daily, Weekly & Monthly MIS Report.

• Ensure customer satisfaction at the highest level through effective services.

• Follow up customer complaints and give solutions to the complaints.

• To monitor the customer complaints and prepares action status reports for the complaints.

• To attend the customer complaints related to oil immersed brakes and rectify.

• To prepare monthly PPM report and monitor PPM trends.

• To maintain customer complaint register and monitor the complaints.

• To monitor the product performance and prepare performance report.

• Warranty analysis-CAPA on time- closure of field issues with actions.

• Reducing Warranty cost and replacements by in depth complaint analysis

• To monitor the newly developed product performances and maintains performance reports. Previous Employer Name : Sanmar

Designation : Maintenance Engineer

Duration : Feb 2011 to Oct 2012

2009-2011 (BE Regular)

Previous Employer Name : Super Auto forging

Designation : Quality Analyst

Duration : Nov 2007 to Dec 2008

Professional Enhancement Schedule

Completed Service training at Ashokleyland Ltd in Aug 2008 to Dec 2008 Personal &Technical Skills

• Good Organizer and effective team player

• Possesses natural leadership skills

• Multitasking

• Eager to learn new things and prove versatility

• Highly energetic and enthusiastic Innovative thinker COMPUTER PROFICIENCY

Language : Basics of C.

Design and simulation packages : Auto-CAD, PRO-E

PERSONAL DETAIL

Name : Sanjay.B

Date of Birth : 19-04-1989

Sex : Male

Age : 31 Years

Father‘s Name : Mr.G.Baskar

Marital status : Married

Languages Known : English, Tamil and Telugu

I, Sanjay.B do hereby confirm that the information given above is true to the best of my knowledge. Regards

(Sanjay.B)

.

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