CURRICULUM VITAE OF WANDILE THOBANI MBANJWA

** ******* ****

Bisley

Pietermaritzburg

3201

Cell: 083-***-****

E-mail: adk5z3@r.postjobfree.com

PERSONAL DETAILS

Date of Birth: 17 April 1987

Identity Number: 870-***-**** 081

Gender: Male

Nationality: South African

Language Preference: English and IsiZulu

CAREER PROFILE

I am a customer-centric, highly adaptable and enthusiastic individual. Through my experience in retail and in customer service, I have learnt to adapt to each customer’s /client’s needs and to make every effort to meet those needs. In this regard, I appreciate the importance of both verbal and non-verbal communication – communication that conveys my enthusiasm to serve the client. I do not underestimate the value of a thorough understanding of every product so as to be able to offer the best advice to the client. It is for this reason that I have used every opportunity to learn from my mentors the true essence of every industry I have worked in. I am also willing to relocate at any time.

SKILL AND COMPETENCIES

● Excellent interpersonal relations and communication skills (verbal and written)

● Ability to work on own initiative, as part of a team and also under pressure

● Ability to multi-task in a fast paced, high volume environment

● Excellent problem resolution skills

● Focus on accuracy and attention to detail

● Results-driven approach to achieving tasks and objectives

● Sound time management and ethical accountability

● Eagerness to learn and adapt to change in the workplace

● Computer literacy

EDUCATIONAL QUALIFICATION

2005 Alexandra High School, Pietermaritzburg

Senior Certificate

Subjects passed: English, IsiZulu, Business Economics, Geography, History, Computer Studies

SHORT COURSE

One month call centre training – obtained in 2017

COMPUTER LITERACY

Microsoft Word, Excel, and Power Point, Intranet, Internet, E-mail Business Skills and Office Practice

EMPLOYMENT HISTORY

1. SEPTEMBER 2018 – AS TO DATE

Company Name: Smarter Business

JOB TITLE: BUSINESS DEVELOPMENT MANAGER (WATER DEPARTMENT) Overview

I am responsible for outbound customer calls to promote and sell water contracts to companies across the UK.

Responsibilities

Cold calling

Sales

Building pipelines for myself and finding out information from the business and their contract end dates for their utilities

Cross selling after every call

2. DECEMBER 2018- JULY 2018

Company Name: Talk Talk (RESIGNED)

JOB TITLE: CUSTOMER CARE CONSULTANT

Responsibilities

Receive incoming calls from UK customers

Upgrade Customers over the phone

Sim Swop and Top up queries

Book Mobile Phone /Laptop/ Router for repairs

Block lost and stolen devices

Promote new deals and let Customers which stores they can take advantage of these offers

Insure new devices

Returns and Refunds

3. JULY 2017 – OCTOBER 2017 ( END OF RECALL CAMPAIGN ) Company Name: FORD MOTOR COMPANY SA

JOB TITLE: FORD KUGA RECALL TEAM

Responsibilities

● Receive calls from Customers and explain the process of the recall

● Incoming calls regarding when services are due and explain the warranty process

● Respond to emails (complains) and open up a case or interaction once done

● Calm customers down that may have been experiencing a thermal even on the vehicle

● Call Road Side Assistance if necessary for the customer if need of doing so

● Allocate Different cases to the correct department according to the case and the severity

● Answer and transfer calls accordingly

4. APRIL 2015- MAY 2017

Company Name: CarTrack (TEMP POSITION)

JOB TITLE: CONTROL ROOM OPERATOR

Responsibilities

● Receive incoming calls

● Interact with clients to provide them with information

● Provide point of contact for customer enquiries, dealing with these through to a successful outcome

● Follow up on customer queries

● Maintaining records and filing systems

● Make Outgoing Calls to Clients when signals are received regarding their vehicle/s Obtained in 2016

● PSIRA Registered (Grade E)

5. MARCH 2014 –FEBRUARY 2015

Company name: Webhelp SA VODAPHONE (TEMP POSITION) JOB TITLE: CUSTOMER CARE CONSULTANT

Responsibilities

Receive incoming calls from UK customers

Upgrade Customers over the phone

Sim Swop and Top up queries

Book Mobile Phone /Laptop/ Router for repairs

Block lost and stolen devices

Promote new deals and let Customers which stores they can take advantage of these offers

Insure new devices

Returns and Refunds

6. APRIL 2012 – FEBRUARY 2014

Company Name: MTN COSMONET (RESIGNED)

JOB TITLE: CHANNEL OPS: ADMINISTRATOR AND RETENTIONS Responsibilities

● Receive incoming calls and direct them to the relevant person

● Take minutes for meetings

● Organize weekly exercises and team building exercises

● Ensure management are fully briefed and prepared for meetings

● Ensure quality control checks have been applied; stock allocation and forecast, pricing, stock availability.

● Ensure all customer requests over forecast must be authorized.

● Ensure all calls and queries are handled effectively and efficiently

● Assist in ensuring that communication channels are open for promotional inquiries, changes to accounts and orders, contracts, prices, new and old stock

● Ensure lines of communication are always kept open between MTN and our customers

● Service internal and external customers regarding all issues

● Ensure all received orders are processed within SLA, all orders with credit holds should be forwarded to Commercial Credit Department.

● Complete QA check on all orders processed, and ensure that they are ready for Warehouse collection

● Adhere to all Service Level Agreements (SLA) to ensure that the complete end to end process is adhered to.

● Update the MTN SP Channel Operations end to end Report.

● Ad-hoc office duties

7. JANUARY 2009 – JANUARY 2011 (END OF PROJECT)

Company Name: MTN BUSINESS CORPORATE CALL CENTRE

JOB TITLE: CUSTOMER SERVICE CONSULTANT

Responsibilities

● Sim Cards Activations & Suspending, PUK & PIN Unblocking

● Blacklisting, GPRS, Network Selection & Recharge Problem

● OTA Setting

8. FEBRUARY 2006 – NOVEMBER 2008

Company Name: TRUWORTHS AND YOUNG DESIGNERS EMPORIUM (YDE) JOB TITLE: SALES ASSISTANT

Responsibilities

● Cash Desk (Truworths Company)

● Administration, Completion of daily and weekly tracking reports for Sales team.

● Filing of all Paperwork related to sales and new accounts

● Merchandising, Handling all New Stock related to new price and promotions

● Window dressing and display

● Sales and Point of Presence for Cell phone Sales (MTN)

● Checking of Stock levels regularly & flagging items where volumes are inadequate for sales orders

● Fine Jewellery

● Cosmetics Department

REFERENCES

Natasha Vetter

Manager: Smarter Business

Telephone Number: 033*******

Cellphone Number: 062-***-****

Gcobisa (FORD SA)

Telephone Number: 012-***-****

Cellphone Number: 061-***-****

Jade Jones (Cartrack)

Telephone Number: 011-***-****

Cellphone Number: 078-***-****

Yanda Mavuya ( Web Help/VodaFone)

Cellphone Number: 079-***-****

Contact this candidate