Customer Service Sales

YOVONKA WILSON

Daphne, AL. ***** C: 334-***-**** ********@*****.*** linkedin.com/in/yovonka-wilson-a5303671

Summary

Efficient and hardworking Public Health student with a focus on quality and teamwork. Passionate about public service and community involvement. Eager to bring an excellent work ethic and a strong commitment to quality performance.

Skills

Assertive

Public speaking

Ethical standards

Problem-solver

MS Office

Administrative support

Customer service

Healthcare delivery

Patient relations

Team building

Communications

Problem resolution

Patient safety

Regulatory requirements

Experience

Resident Assistant 03/2016 to 12/2018

Sagora Senior Living Daphne, AL

Engaged clients in physical and mental activities to sustain the quality of life.

Monitored and reported clients' progress.

Improved patient outlook and daily living through compassionate care.

Served as a positive role model for a diverse group of individuals.

Facilitated best care by developing strong and trusting rapport with patients.

Delivered high-quality, geriatric care to private clients.

Maintained a clean and well-organized environment to promote client happiness and safety.

Always fostered independence in disabled individuals while closely monitoring safety.

Interfaced with residents to address and resolve complaints or grievances.

Responded to crises quickly to maintain calm and immediately determine the level of assistance needed.

Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.

Demo Event Specialist 04/2015 to 02/2016

Sam's Club Daphne, AL

Created positive and rewarding client experiences through warm and friendly customer interactions.

Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales.

Collaborated with customer service team members to assist with product information and provide outstanding service.

Replenished product stock to maintain appropriate levels and meet expected sales demands.

Performed site evaluations, customer surveys, and team audits.

Improved operations by working with team members and customers to find workable solutions.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service.

Education and Training

Master of Science: Public Health Expected in 05/2021

Columbia Southern University Orange Beach, AL

Honor Roll 2018-Present

4.0 GPA

Ranked in Top 10% of the class

Completed coursework in Biostatistics, Epidemiology, and Genetics

Dean's List Honoree 2019,2020

Bachelor of Science: Health Administration 07/2018

Columbia Southern University Orange Beach, AL

Completed professional development in Emergency Management

3.0 GPA

Major in Healthcare Administration

Minor in Emergency Service Management

Completed coursework in Community Health, Healthcare Ethics, and Healthcare Law

Dean's List Honoree Fall, Winter 2017, 2018

Activities and Honors

National Society of Leadership and Success

Omega Nu Lambda

Contact this candidate