Customer Service Manager
Resume:
Juan Carrera
Customer Service Manager - LifeSafety Power
Gurnee, IL
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Manager
LifeSafety Power
February 2016 to Present
• Solved and investigated customer's long-standing or complex problems passed on by customer service assistants.
• Communicated with customers via email, phone and also face to face.
• Handled all customer complaints or major incidents.
• Developed feedback procedures for the use of customers.
• Provided advise and help to customers using our products or services.
• Assisted with troubleshooting complex issue customers would have.
• Issued compensation or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.
• Managed customer service teams, learning about the products of the company and following up-to- date modifications.
• Trained staff to deliver excellent customer service and involving in staff appraisal and recruitment process.
• Developed customer service standards, policies and procedures for the company.
• Keeping abreast developments and changes in customer service field by attending training and meetings offered by the company.
• Analyzed data and statistics to identify the customer service level the company is providing. Retail Sales Associate
AT&T - Norridge, IL
January 2015 to February 2016
• Greeted customer and determined their needs and wants.
• Discussed type, quality and number of merchandise required for purchase.
• Recommended merchandise based on individual requirements.
• Advised customers on utilization and care of merchandise.
• Provided advice to clients regarding particular products or services.
• Explained to use and advantage of merchandise to customers.
• Answered customers' queries and concerns.
• Demonstrated live working of items.
• Quoted process and discounts as well as credit terms, trade-in allowances, warranties, delivery dates and insulation dates.
• Prepared sales contracts and accepted payment through, cash, cheque and credit card.
• Assisted in display of merchandise.
• Maintained sales records for inventory control.
• Promoted to manager in Training program.
Warehouse Supervisor
McNichols - Des Plaines, IL
February 2006 to January 2015
• Responsible for supervising, motivating, and ensuring safe work place.
• Supervisor for all shipping and receiving activities.
• Follow OSHA procedures and policies.
• Utilize JD Edwards and AS400 for inventory, cycle counts, and scheduling.
• Familiar with UPS and FedEx.
• Track and manage employees hours
• Understanding of MS Office products
• Certified CPR - First Aid
• Interact with customers on a daily basis
Supervisor
Franklin Park, IL
February 2004 to August 2006
Supervised shift of 32 people, ensured the unloading and sorting of 35,000 packages a day, and entered employees hours everyday
Education
High school diploma or GED
Skills
• DATA ENTRY (4 years)
• FORK LIFT (8 years)
• LOADER (8 years)
• Warehouse Supervisor Experience (8 years)
• Order fulfillment (8 years)
• Continuous improvement (7 years)
• JD Edwards
• Oracle
• Shipping & Receiving (8 years)
• Management (10+ years)
• Quality Assurance (2 years)
Languages
• English - Expert
Additional Information
SKILLS
Fork lift driver: Expert
Side loader driver: Expert
Data entry: Intermediate
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