Medical Billing Insurance

OBJECTIVE

To obtain a full-time position in medical billing and clerical support in the Blount or Knox County areas. EDUCATION

William Blount High School

Maryville, TN 1980-1984

College Preparatory

High School Diploma

Pellissippi State Community College

Knoxville, TN 1991-1993

Office Systems Technology

Associate of Science

SKILLS

Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook Refunds Claims billing Timely Filing

Collections Policies and Procedures Multi line phone Denials and Appeals Payment research Payment Posting Medical/Patient Records Offsets/Recoups EHR

Mednax/Napa/American Anesthesiology 410 N Cedar Bluff Rd Knoxville, TN 37923 Collection Administrator II AR follow up/collections - 11/18/2019 to current My experience with American Anesthesiology involves following up on unpaid accounts, Including contact with insurance carriers, submitting appeals and records, online, fax and via Mail. Requesting coding review in regard to carrier billing guidelines denials, posting corrections In regard to misposted or unposted payments, and applying adjustments, or adjustment review Requests for accounts that are not collectable. I have multiple practices that I manage AR follow Up responsibilities ageing reports.

Dora L. Ferguson

************@*****.*** - 925 Newman Dr. Friendsville, TN 37737 – 865-***-**** 2

Dora L. Ferguson

Previous Empolyment

AllMeds Specialty Practice 151 Lafayette Drive #401 Oak Ridge, TN 37830 AR billing associate and Refunds representative – 1/02/2017 to 11/15/2019 My experience with AllMeds involves the complete AR duties for an established client, including claim correction in the EDI system and with carriers online. I maintain multiple clients’ aged credit reports, create spreadsheets of patient and insurance accouts which need to be refunded to be submitted to each client. Account research includes use of the EHR, EDI and scanned payment information systems, online and contact with the insurance carriers. Duties include transfer of payments and corrections to payment posting when needed.

Team Health - 3225 N. Star Cir. Louisville, TN 37777-at Base Pointe Overprovisions Representative - August 10, 2008 – October 21, 2016 I began in the clerical support department, transferred to the AR billing department where I worked all aspects of medical billing through all insurance carriers. After 2.5 years in the AR department, I transferred to the Patient Accounts Refunds department where I worked for 5 years, utilizing my AR experience and knowledge to review and research credit accounts for refund or other means to clarify the accounts. My training includes all various aspects of medical billing including payment posting and transfers, working offsets and charge corrected accounts, as well as extensive payment research.

I have an excellent work ethic and display professionalism in the workplace. I was selected as Employee of the Month for March 2011 and October 2013.

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