Customer Service Administrative Assistant
Resume:
Michelle Dougherty
** ****** ******* • West Caldwell, NJ 07006
********.**********@*****.***
PROFILE
Professional with a strong track record in customer service, event planning and administrative support. Effective in managing all store operations and team members. Strong leadership and problem solving abilities essential in achieving team goals. Posses a high degree of integrity and dedication to exceptional customer service. Strong interpersonal and communication skills used to train and maximize individual performance.
PROFESSIONAL EXPERIENCE
Beach Bum Tanning, West Caldwell, NJ 2008- Present Manager 2008-2014 (Full time) 2014-Present (Part time)
● Key holder responsible to open, close, and secure building
● Exceptional customer service
● Met sales quota
● Trained new hires
● Maintained integrity of store operations regarding equipment, presentation, and cleanliness
● Completed payroll
● Completed scheduling of employees
● Filed all daily, monthly and annual paperwork and important documents Kozyra & Hartz LLC, Livingston, NJ 2019-2020
Administrative Assistant
● Managed all incoming and outgoing phone calls, transferred to the appropriate party
● Set up all conference calls
● Monthly billing, mailed it out, processed it into the system
● Open and closed client files
● All of the ordering of supplies for the firm, kitchen, office etc
● Processed all incoming and outgoing mail
● Managed the cleanliness within the office
Curcio Mirzaian Sirot LLC, Roseland, NJ 2017-2019
Administrative Assistant
● Assists Partners in all administrative tasks and requests
● Manages all incoming phone calls and transfers to necessary Partners
● Organizing and filing of current and settled client documents
● Compile, distribute and track all incoming and outgoing mail and faxes
● Schedules all conference calls and coordination of all conference rooms for firm
● Prepares for new clients meetings and welcomes office guests
● Manages inventory and reorders all necessary office supplies
● Researches and schedules new and current vendors to address office needs
● Facilitates outgoing lawyer service daily
Bristol Myers Squibb, Mahwah, NJ 2015-2016
Customer Service Manager/ Event Planner
● Coordinated all pharmaceutical launches in the U.S.
● Exceptional customer service
● Answered phones
● Created, updated, changed programs for speakers throughout different states
● Arranged and finalized all travel needs for clients Hilton Hotel and Resorts, Parsippany, NJ 2014
Front Office Agent
● Ensured guests needs are satisfied
● Responsible for checking in and out of guests
● Exceptional customer service
● Answered phones
● Organized and filed paperwork
● Assisted in all travel needs for our guests, flights, car service, and future bookings
● Vice President of Blue Energy Committee
Cache, Short Hills, NJ 2012- 2013
Assistant Store Manager
● Responsible to open, close, and secure store
● Ensured exceptional customer service
● Increased sales performance
● Merchandise presentation
Consulting engagements from 2007 to 2009
MetLife – Florham Park, N.J
Customer Service Representative
● Verified customer and account data by reviewing, correcting, deleting, or re-entering data
● Responsible for incoming and outgoing calls, answering customer questions
● Scheduled appointments for customers and employees Bank of America – Rockaway N.J
Customer Service Representative
● Assisted customers with product inquiries and answered questions about product offerings
● Trained existing and new customers about new products and services Verizon Wireless – Rockaway, N.J
Customer Service Representative
● Responsible to greet customers
● Assisted with any customer concerns
● Worked to resolve customer objections.
● Assisted customers with the purchase of new phones and accessories Giannetti & Associates – Roseland, N.J
Administrative Assistant
● Responsible for incoming and outgoing phone calls
● Data entry of customer information
● Scanned information into computer
● Scheduled appointments
EDUCATION
Caldwell College, Caldwell, NJ Fall 2008
James Caldwell High School, West Caldwell, NJ 2007 Future Industries, Milford, CT 2008
Certified tanning consultant and airbrush artist
COMPUTER SKILLS
● MS Word, Excel, Outlook, Power point, Payroll systems CERTIFICATIONS
● Smart Tan Certified
● Airbrush Certified
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