Social Worker, customer assistant and data capturing.
Resume:
ZIPELA SABONA
Contact details
Cell: 060*******
***********@*****.***
Personal statement
Enthusiastic Individual seeking full-time position in flight attendants/cabin crew at Professional Flights, am prepared and keen to acquire new knowledge. I am a self-directed individual with excellent listening and verbal communication abilities, having experience in social work field I am passionate about improving the lives of people and children through compassionate care. I am self-motivated with outstanding organizational abilities to effectively manage individuals with consistently positive outcomes. Personal Details
Surname : Sabona
Name : Zipela
ID number : 970**********
Date of birth : 1997-07-27
Age : 24
Height : 1,57m (157cm)
Nationality : South African
Languages : English (Fluent), IsiXhosa (Fluent) and IsiZulu Skills
Communication and presentation skills
2
Relationship building
Counselling skills
Caseload management
Child welfare and protective services
Crisis Intervention
Efficient under pressure
Good command of Microsoft Office tools (Word, Excel, Outlook and Power point) Employment History
STUDENT SOCIAL WORKER (July 2019-March 2020)
MASIBUMBANE DEVELOPMENT ORGANISATION
EAST LONDON
Achievements and responsibilities:
Provided crisis intervention.
Managed assessment, planning, intervention and review across diverse cases including domestic violence and trauma.
Regularly attended post-qualifying training, consistently improving knowledge for optimized working practices.
Completed weekly progress notes, updated treatment plans and maintained patient records.
Achieved excellent reviews from clients and maintained long-term relationships. CUSTOMER ASSISTANT, Y2K INTERNET CAFÉ, EAST LONDON
(October 2018 – February 2019)
Achievements and responsibilities:
Provided assistance to customers seeking advice on computer services, such Microsoft Office packages such as (Ms word, Ms excel, Ms Power point and internet explorer) and ensuring outstanding levels of guidance and service.
Obtained information to resolve customer inquiries.
Guaranteed positive customer experiences and resolved all customer complaints.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers by answering questions and solving problems. 3
Education
2020-2021
Institution : University of Fort Hare
Degree : Bachelor of Social Science Honours in Psychology Year : 2021
2016 -2019
Institution : University of Fort Hare
Degree : Bachelor of Social Work
Year : 2019
2013 -2015
High school : Toli High School
Highest grade passed : Grade 12 (Matric)
Year : 2015
References
Contact person : Makupula Mahlodi
Designation : Lecturer
Company : University of Fort Hare
Contact Details : *********@***.**.**
Contact this candidate