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Social Worker, customer assistant and data capturing.

East London, Eastern Cape, South Africa
March 24, 2021

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Contact details

Cell: 060*******

Personal statement

Enthusiastic Individual seeking full-time position in flight attendants/cabin crew at Professional Flights, am prepared and keen to acquire new knowledge. I am a self-directed individual with excellent listening and verbal communication abilities, having experience in social work field I am passionate about improving the lives of people and children through compassionate care. I am self-motivated with outstanding organizational abilities to effectively manage individuals with consistently positive outcomes. Personal Details

Surname : Sabona

Name : Zipela

ID number : 970**********

Date of birth : 1997-07-27

Age : 24

Height : 1,57m (157cm)

Nationality : South African

Languages : English (Fluent), IsiXhosa (Fluent) and IsiZulu Skills

Communication and presentation skills


Relationship building

Counselling skills

Caseload management

Child welfare and protective services

Crisis Intervention

Efficient under pressure

Good command of Microsoft Office tools (Word, Excel, Outlook and Power point) Employment History

STUDENT SOCIAL WORKER (July 2019-March 2020)



Achievements and responsibilities:

Provided crisis intervention.

Managed assessment, planning, intervention and review across diverse cases including domestic violence and trauma.

Regularly attended post-qualifying training, consistently improving knowledge for optimized working practices.

Completed weekly progress notes, updated treatment plans and maintained patient records.

Achieved excellent reviews from clients and maintained long-term relationships. CUSTOMER ASSISTANT, Y2K INTERNET CAFÉ, EAST LONDON

(October 2018 – February 2019)

Achievements and responsibilities:

Provided assistance to customers seeking advice on computer services, such Microsoft Office packages such as (Ms word, Ms excel, Ms Power point and internet explorer) and ensuring outstanding levels of guidance and service.

Obtained information to resolve customer inquiries.

Guaranteed positive customer experiences and resolved all customer complaints.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Assisted customers by answering questions and solving problems. 3



Institution : University of Fort Hare

Degree : Bachelor of Social Science Honours in Psychology Year : 2021

2016 -2019

Institution : University of Fort Hare

Degree : Bachelor of Social Work

Year : 2019

2013 -2015

High school : Toli High School

Highest grade passed : Grade 12 (Matric)

Year : 2015


Contact person : Makupula Mahlodi

Designation : Lecturer

Company : University of Fort Hare

Contact Details :

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