Administrative Assistant Office

Juan Ortiz

**** **** ****** *********, ** ***** Cell: 917-***-**** *************@*****.***

SUMMARY: Over 10 years of experience in assisting in the office operations within large corporate and noncorporate environments. I am able to function in a fast paced atmosphere. I am also committed to meeting deadlines. I proactively resolve situations to exceed guest/customer expectations. I am a team player with leadership qualities. I am proficient in MS Word, MS Outlook, Windows, AS-400, and type 50 WPM. Excellent organizational, interpersonal, and communication skills. I am Bi-lingual in English and Spanish.

HIGHLIGHTS:

·Office Management

·Customer Relations

·Human Resources

·Effective problem solving skills

·Sales & Marketing

Microsoft Office & In

EXPERIENCE:

06/2019-present

RedCap Driver

Paragon Acura--- Queens, NY

Picking up the vehicle to bring to the dealership for maintenance

Taking pictures of the vehicle for scratches or dents

Driving the customers vehicle back to a customer once maintenance is done

Contacting customer with any further questions they may have after returning the vehicle

12/2018-05/2019

Catering Coordinator/Administrative Assistant

Radisson Hotel--- Queens, NY

·Inputted information regarding forms for upcoming events using Salespro

·Updated account files regarding payments for any past, present and future events

·Called clients to setup appointments for the Director of Catering

·General clerical duties

·Conducted site tours for guests of the banquet space and sometimes sleeping rooms when the DOC was busy

05/2018-11/2018

Asset protection associate

Walmart--- Mt. Pocono, PA

·Responsible for preventing financial loss from theft and fraud

·Supporting safety and environmental program compliance in the store

·Create, maintain, and enter data into database as well as prepare written reports on investigations

·Apprehend shoplifters in accordance with guidelines

·Inspect building and access points to determine security risks

·Collaborate with law enforcement to report or investigate crimes

·Investigate known or suspected internal theft or vendor theft

Customer Host

·Greet and acknowledge customers and provide customer service at the front entrances of the store.

·Check customers receipt to make sure every item is paid before leaving.

·Alert supervisor of potential or reported customer issues.

03/2009-12/2014 Administrative Assistant

SOUND RECORDING SPECIAL PAYMENTS FUND--- New York, New York

·Provided administrative support to the Director of Human Resource and General Manager of the company

·Responded to and resolved employee questions pertaining to benefits, company policy, sick days, vacations, etc.

·Communicated directly with clients regarding their personal information as well as payments

·Ordered and maintain inventory of office equipment and office supplies

·Oversaw incoming and outgoing mail to ensure that it is promptly delivered

·General clerical duties include photocopying, fax and mailing, and running necessary errands

·Logging accident and incident reports

CERTIFICATES:

2019 BARTENDING CERTIFICATE, Queens, NY

EDUCATION:

2002 LAGUARDIA COMMUNITY COLLEGE, Long Island City, NY

Business Administrative AA Degree

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