Manager Front Desk

Sabeur K.

Beverly Hills, CA

310-***-**** *********@*****.***

EDUCATION

Bachelor of Science

Major: Accommodation & Administration

Minor: Reception & Hotel Management

TUI Cruises: Certificate of Security Awareness

PROFESSIONAL SUMMARY

Highly experienced and reliable professional in hospitality management with an excellent work ethic and guest satisfaction record. Proven proficiency in management, hospitality, communication, problem solutions with the capability to administer working teams. Qualifications

• Extensive hospitality experience; front desk, guest and staff management

• Excellent ability to anticipate and respond to individual guest needs and preferences

• Superior skills in security and preventing unauthorized entries

• Exceptional skills in interacting with diverse guests with respect and professionalism

• Excellent communication skills

o Fluent in: English, French, Arabic, and Italian

o Intermediate in: German and Russian

PROFESSIONAL EXPERIENCE

Manager of Accommodation, Renaissance Hotel, Long Beach, CA (Jan. 2016 – March, 2020)

• Oversaw daily front desk operations, maintenance, and housekeeping

• Created, updated and ensured timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans.

• Assisted in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

• Maintained a professional working relationship and promoted open lines of communication with managers, employees and other departments.

• Performed any other duties as requested by the Vice President of Operations, and Regional Director of Operations

• Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.

• Organized conferences, wedding receptions and banquets.

• Overseeing the allocation of hotel bedrooms.

• Ensured presentation, recipes and services were consistent throughout the hotel.

• Demonstrated visible operational leadership and management to the hotel staff

• Supervised the activities of the reception staff Manager of Housekeeping Hotel Club Med: Paris, France (Jan. 2012– June 2015)

• Oversaw daily front desk operations, maintenance, and housekeeping.

• Conducted regular inspections of guest rooms and provided feedback to room attendants, housemen, and the supervisor team.

• Led, directed and administered all Housekeeping operations.

• Ordered all guestroom items, cleaning supplies and setup all renovated rooms.

• Completed annual reviews of employees.

• Translated communications between French-speaking and English-speaking parties.

• Issued house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collected and checked them at end of shift.

• Checked all work given to the room assistants, linen porters and maintenance throughout the day to ensure standards were being adhered to.

• Regularly inspected guest rooms, public areas, and recreational area for cleanliness, appearance and also to make sure these areas were kept as per standard.

• Ensured all maintenance work in bedrooms, laundry and public areas were rectified prior to releasing rooms back to front desk.

• Ensured that accommodations were clean, well maintained and attractively presented.

• Ensured that company standards for guest services, décor, and housekeeping services were met or exceeded.

• Interviewed and trained team members

Concierge Royal Caribbean Cruise : Europe (Jan. 2011- Dec. 2012)

• Welcomed guest upon entrance and confirm reservations.

• Acted as the point of reference for guests who needed assistance or information and attended to their wishes and requirements.

• Communicated and understood guests needs; provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

• Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.

• Arrange events, excursions, transportation etc.

• Answered phone and made reservations, acquired and distributed messages mail and calls.

• Responded to complaints and located the appropriate solution(s).

• Promoted meaningful relationships through engaging in conversation with employees and guest via face to face interaction, phone and email.

• Collaborated on new ideas and initiatives with team members and Manager. Intern Hotel of Orient Palace: Europe (Jan. 2008 - Dec. 2010)

• Ensured accurate and efficient running of reception including check in/out procedures.

• Responded to guest queries in a timely and efficient manner.

• Ensured that both the Front Office Manager and Reception Supervisors were kept fully aware of any relevant feedback from Guests and other departments.

• Demonstrated a high level of customer service at all times.

• Maximized room occupancy and use up-selling techniques to promote hotel services and facilities.

• Applied correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel policy.

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