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Social Media Customer Service

Location:
Trondheim, Trondelag, Norway
Posted:
March 24, 2021

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Resume:

JUDITH KWAMBOKA MAKORI

I am a resourceful and results-oriented IT specialist with 8 years’ experience in the field and expertise in Windows-based programmes as well as support services. I have outstanding customer service skills hence able to resolve technical issues and educate end-users on various technical matters. Moreover, I’m approachable and able to get along with both colleagues and senior managers. I am seeking a position in IT where my excellent analytical and technical skills can be utilized to improve the company's profitability.

Personal Details

Email:adk5qa@r.postjobfree.com

Mobile: +47 45868650

Address: DalheimVegen 19A,7059 Jakobsli

TECHNICAL SKILLS

·Proficient in several computer platforms including; Windows 95, 98, NT, 2000, XP, 2007, 7 ultimate, Win8, Win10.

·Good computer skills, including Microsoft Office, (Outlook, Access and Excel)

·Good technical and organizational skills

·Results oriented with strong analytical and negotiation skills

·Good planning and organizational skills and efficient work methods

·Ability to work well in a team as well as independently

·Ability to communicate well, including written and verbal English

·Ability to work on own initiative and under minimal supervision.

WORK EXPERIENCE

Social Media Ambassador(Volunteer)

Dazzling Center for Autism

Dates Employed Jan 2021 – Present

LocationKenya

A very charming dj who goes by the name Dj Bunney.Am out here to:

·To inspire a world of limitless possibilities where children with special needs not only survive but also thrive on their own

·Enable more kids to have access to appropriate services at the sub-county levels rather than depending on Kisii Level 6 for the same.

·Encourage other parents from the visited sub-counties to founder similar centers to help the children as they can’t travel to Dazzling Center daily

·Promote awareness and media coverage about Autism spectrum disorder (ASD) by demystifying the myths associated with the condition

·Create awareness and build supportive networks for children with special needs to learn through teaching and training of life skills

·Reduce stigmatization and discrimination of autistic children and their families in the community

CCTV Coordinator(Security control room Coordinator)

Africa Flight Services

3/10/2011 – 23/09/2020

Achievements/Tasks

·Advice on the new installation to be added to the system and follow up with the installer to make sure any hardware problem is fixed.

·Solve the software problems/errors that occur time to time.

·Assist in developing effective processes and procedure for access control system with IT department.

·Ensuring authorized access using AOES intrusion detection system which investigates improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.

·Assist in developing effective processes and procedure for access control system with IT department.

·Understanding and responding to the relevant legislation and how it impacts on access control operations.

·Maintains access by providing information, resources, and technical support.

·Using AEOS video management system to establishes computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements accordance with the company’s procedures

IT Project Coordinator

Glosec Security Solutions

12/2010 – 09/2011

Achievements/Tasks

·Developed and maintained a detailed project schedule which includes administrative tasks.

·Responsible to track project changes and produces updated site based schedule as agreed with engineering and project management.

·Maintained a detailed schedule which included all project phases and dependencies including at least preliminary engineering, property review and acquisition, detailed design, material procurement, installation, test and turn-up, and site and system acceptance.

·Was responsible to track project changes and produces updated site based schedule as agreed with engineering and project management and ensured adherence to deadlines of projects.

Customer Service Representative

Horizon Contact Centre

05/2010 – 12/2010

Achievements/Tasks

·Maintained customer experience levels within the quality standards stipulated.

·Updated information onto the CRM.

·Handled objections by building rapport with customers.

·Recognized opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.

·Patiently listened and responded to customer queries and also understood and adhered to the escalation process.

IT Support Intern

Kenya Electricity Generating Company (KENGEN),

September 2009 – October 2009

Education and Professional Qualification:

·Theology(Bibl, prayer and discipleship) -Bibelskolen i Trondheim( September 2020- To Date)(0900HRS-1330HRS)

·Bachelor of Business Information Technology, Kenya Methodist University(2014-incomplete)

·Advanced Diploma in Information Technology, Inoorero University, September 2008-August 2009

·Diploma in Information Technology, Inoorero University, September 2007-August2008

·Certificate in Information Technology, Inoorero University, May 2007 -August 2007

·Kenya Certificate of Secondary Education, Mean Grade C-, Githunguri Girls High School, 2003- 2006

Trainings:

·Cisco and CCNA training,2008-2009, Inoorero University

·Aviation Security training, Lufthansa

·HCC Orange Customer care training, Horizon Contact Centrer

REFEREES

Please feel free to contact the under mentioned in regard to my competence, work ethic and performance

Francis Kabuthi

Assistant IT Manager

Africa Flight Services

P.O. Box 661-00521

Tel: +254***-******

Email:adk5qa@r.postjobfree.com

Joanne Mathenge

Service Manger

Glosec Security Solutions

P.O. Box 664**-*****

Tel: +254*********

Email:adk5qa@r.postjobfree.com

John Onyonka Akara

Chief Executive Officer

Export Processing Zone Authority

P.O. Box 50563

Tel: +254***-***-***

Email:adk5qa@r.postjobfree.com

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