JOCELYN ISAACS

Northland Rd, Johannesburg, **** adk5pi@r.postjobfree.com 082-***-****

740**********

Personal Profile

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with years’ experience in management, I am excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I improved the performance, operations and productivity of my team. . Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Skills:

Strong Organization Skills Team Player / Team Orientated Organization Time Management Skills Report Skills Great Telephone Skills Pro Active

Innovative / Attention to Detail

Approachable and Presentable Customer Service Centric Problem Solving / Analysis Adaptability / Polite and confident telephone manner. A professional and organized individual Able to

prioritize your workload

Excellent communication skills plus be computer proficient with Microsoft Office programs Work Experiences

January 2020 – Process of Retrenchment started on the 4th January 2021 Contract Manager• Housekeeping for Protea Parktonian Hotel • Kuyaba Service

(60 Staff onsite) (Hotel complemented by more than 10,301 square feet of event space, on-site dining, and a fitness Centre, roof top, kitchen and 24 floors over 300 rooms)

The Contracts Manager is responsible for establishing work procedures and processes for the cleaning, deep cleaning onsite. The incumbent will also assume overall accountability for planning, scheduling, monitoring and executing all services related aspects, planned inspections and auditing of the site.

Overseeing all Room Attendants and the cleaning of all rooms on site

Overseeing Linen Room (packing, distributing, and stock take)

Dealing with guest queries.

Liaising with Executive Housekeeper

Ensure Wages and Dummy Run are done monthly

Review reporting structures internally and externally

Site Inspection

ADHOK

Liaising with Suppliers

Weekly meetings with Client and Staff

Compile Monthly reports and ensure compliance with all procedures are adhered

Chemical orders monthly.

Monitor Room attendant staff daily on site

Oversee and Monitoring all staff on site;

Quality standards and detailed worked.

Compile monthly management reports and ensure compliance with all procedure

Liaison between contract staff and client

Deep Cleaning, Carpet Cleaning, Stripping of Floors.

Drafting Timesheets and Attendances Registers

Responsible for quotes and proposals for additional services JOCELYN ISAACS

Northland Rd, Johannesburg, 2091 adk5pi@r.postjobfree.com 082-***-**** 740**********

Ensure Supervisors make staff aware of their duties and sign for their job descriptions Ensure cleaning personnel are on site as per the daily rosters

Distributing and Ensuring uniforms are neat and tidy to all staff

Hold regular training sessions for cleaning personnel in respect to the SLA and site procedures

Handle disciplinary issues / HR issues

Managing all Admin work on site

Monitor work quality

Compile and manage all records

OMNI and Opera System

May 2019 – December 2019

Office Assistant • Multi Flora

Daily updates and allocating payments on the bank

Filing all invoices

Updating manager dairy

Created an income and expenses templated for the shop

Ordering of flowers

Liaising with clients

Daily Deposit to the bank

Allocating payments

Handling all admin

Answering phones, etc.

December 2017 – March 2018

Service Helpdesk • EOH Technology

Logging calls on our in-house system,

Scheduling calls for engineers with clients.

Following up with engineers on call progress.

Making sure that billable calls are given in for invoicing.

Allocating Technician to sites

Daily meetings with managers and technicians

Ordering of goods from Sales Department

Managing all Admin

Maintaining good open communication with engineers and clients September 2013 – November 2017

Personal Assistant •

Operational Administrator •

Hygiene Operator Supervisors Wits University • Ukweza Holdings (300 staff onsite)

Devising and Maintaining office systems, including data management and filing,

Screening phone calls, enquiries and requests

Transferring calls to the relevant individual

Organizing and maintaining diaries and making appointments

Dealing within coming emails, faxes and post, and corresponding on behalf of Project Manager

Taking dictation and minutes of meetings

Liaising with clients, suppliers and other staff

Assisting with invoices and budgets

Deputizing for Projects Manager, making decision and delegating work to others in the Projects

Manager absence

Monthly payroll completing for employee

Monthly reports on Cash flows,

Nedfleets for Outsource vehicles on site

JOCELYN ISAACS

Northland Rd, Johannesburg, 2091 adk5pi@r.postjobfree.com 082-***-**** 740**********

WCA/IOA

Taking minutes, Arranging meetings, Distributing all minutes, Scheduling Appointments, etc.

Monthly Stock Taking

Checking all storerooms on site (cleanliness, Order, Health and Safety, etc.)

Chemical distribution to all Supervisors

Monthly stock order for supervisors.

Uniform ordering and distributing

VIP Wages for Relievers and Permanent Employees

Health and Safety Inspection

HR issues, Arranging Disciplinary Hearings, Filling all cases, etc.

Inspection on all site vehicle

Cleaning Inspection on site

Monthly Stationary Order

Weekly and Monthly meetings with Staff and Client

VIP and Oracle system

Managing all Admin work on site

Asset Registers – Keeping Records of Company’s Assets July 2009 – October 2011 (Been at the company from 1997 till 2011) Public Sector Admin Clerk • Creditworx • Snyman & Vennote

Handling Tender Documents

Client’s packs

Special schedules for clients

Client queries / Requests

Electronic handovers

Manuel handovers

Manual invoices

Monthly, weekly invoices3 Pay over reports and cheques

Special Reports for clients

Monthly Progress Reports

Follow up on age Analysis

Collection of cheque’s

Managing all Admin

Helpdesk queries and at Reception

Manage office petty cash

Logistical support

Arrangement with travelling and accommodation for Public Sector Manager

Very flexibility

Familiar with general office equipment

Helped at Reception

General office duties

May 2004 – June 2009

Helpdesk & Sales Consultant • Creditworx • Snyman & Vennote

Attend to debtor enquires coming in at Helpdesk from the branches, each enquiry being different– turnaround times are put in place to ensure quick response from the client to aid the branches with collection of the outstanding debt. All new enquires are sent to the National Clients daily on an excel spreadsheet from control purposes.

Follow up on previous enquires sent to the client, this to ensure quick response for the branches

Attend to e-mail requests from Snyman Branches, Sales team as well as National Clients

Once we receive e replies on the queries sent to our clients the cases are then transferred back to the branches with the requesting information

Attend to incoming calls from debtors, clients & branches

CPB removal request s are done daily, sent to Experian Bureau, on excel spreadsheet JOCELYN ISAACS

Northland Rd, Johannesburg, 2091 adk5pi@r.postjobfree.com 082-***-**** 740**********

Once confirmation has been received from Experian Bureau, the confirmations sent to the branches that originally sent the removal request. Jan 1997 – April 2004

Data Capture • Creditworx • Snyman & Vennote

Capturing of Debtors on SQL System

45 wpm (capturing 300 or more debtors per day)

Distributing of daily punch work

Verify the punching control form and backings

Verify client no and client name before capturing

Checking if capturing has been done correctly

Courier backing to different branches

Relieving supervisor in her absence

Give training to new data captures

Assisting with legal documents, typing affidavits

Prepare legal document for court procedure

Helped at Reception

Tsebo System

Excalibur System

Certificates

1996 Transvaal Conference Pathfinder

2000 Computer Literacy

Business Training Solution

2014 Primeserv First Aid Level 1

Certificate of Competence

2010 Ascentys Talent Management Solutions

Certificate Change Management Training

2016 Oxbridge Academy Executive Secretary Certificate Student nr: 21671431 Module 1: Basic Business Communication

Module 2: Human Resource

Module 3: Marketing 1

Module 4: Introduction to Office administration Certificate for Executive Sec 2017 IOD Training Service Department (Wits University) In-house

2017 Human Resource Training Service Department (Wits University) In-house

2019 Health and Safety

CSG Skill Institute (Still waiting on my certificate) 2019 Biometrics System (PRP System)

In-house

References Contact Person

Parktonian Hotel Protea Manager Charmaine April 076-***-**** Parktonian Hotel Protea General Manager Graham Shipway 083-***-**** Kuyaba Service Director Renier Vosloo 072-***-**** EOH Manager Shevaughne Harmse 073-***-****

EOH Sales Department Raqual Lewis 082-***-****

Project Manager Ukweza Holding Corne Van Rooyen 072-***-**** Nimble Group Clayton Daniels 079-*******

Multi Flora Manager Belinda Govender 072-***-****

Creditworx Manager Jacky Thomas 082-***-****

JOCELYN ISAACS

Northland Rd, Johannesburg, 2091 adk5pi@r.postjobfree.com 082-***-**** 740**********

Reference Letters attached

Dept. of Labour – Manager: Richard Tshabalala

Dept. of Labour - Snr State Accountant: Ronel Barnard Vaal University - Head Credit Management: Mrs A Turnbull Landbank – Manager: R Baboolal

Ukweza Holding Manager: J Strydom

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