Manager Office
Resume:
JOCELYN ISAACS
Northland Rd, Johannesburg, **** **********@*****.*** 082-***-****
Personal Profile
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with years’ experience in management, I am excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I improved the performance, operations and productivity of my team. . Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Skills:
Strong Organization Skills Team Player / Team Orientated Organization Time Management Skills Report Skills Great Telephone Skills Pro Active
Innovative / Attention to Detail
Approachable and Presentable Customer Service Centric Problem Solving / Analysis Adaptability / Polite and confident telephone manner. A professional and organized individual Able to
prioritize your workload
Excellent communication skills plus be computer proficient with Microsoft Office programs Work Experiences
January 2020 – Process of Retrenchment started on the 4th January 2021 Contract Manager• Housekeeping for Protea Parktonian Hotel • Kuyaba Service
(60 Staff onsite) (Hotel complemented by more than 10,301 square feet of event space, on-site dining, and a fitness Centre, roof top, kitchen and 24 floors over 300 rooms)
The Contracts Manager is responsible for establishing work procedures and processes for the cleaning, deep cleaning onsite. The incumbent will also assume overall accountability for planning, scheduling, monitoring and executing all services related aspects, planned inspections and auditing of the site.
Overseeing all Room Attendants and the cleaning of all rooms on site
Overseeing Linen Room (packing, distributing, and stock take)
Dealing with guest queries.
Liaising with Executive Housekeeper
Ensure Wages and Dummy Run are done monthly
Review reporting structures internally and externally
Site Inspection
ADHOK
Liaising with Suppliers
Weekly meetings with Client and Staff
Compile Monthly reports and ensure compliance with all procedures are adhered
Chemical orders monthly.
Monitor Room attendant staff daily on site
Oversee and Monitoring all staff on site;
Quality standards and detailed worked.
Compile monthly management reports and ensure compliance with all procedure
Liaison between contract staff and client
Deep Cleaning, Carpet Cleaning, Stripping of Floors.
Drafting Timesheets and Attendances Registers
Responsible for quotes and proposals for additional services JOCELYN ISAACS
Northland Rd, Johannesburg, 2091 **********@*****.*** 082-***-**** 740**********
Ensure Supervisors make staff aware of their duties and sign for their job descriptions Ensure cleaning personnel are on site as per the daily rosters
Distributing and Ensuring uniforms are neat and tidy to all staff
Hold regular training sessions for cleaning personnel in respect to the SLA and site procedures
Handle disciplinary issues / HR issues
Managing all Admin work on site
Monitor work quality
Compile and manage all records
OMNI and Opera System
May 2019 – December 2019
Office Assistant • Multi Flora
Daily updates and allocating payments on the bank
Filing all invoices
Updating manager dairy
Created an income and expenses templated for the shop
Ordering of flowers
Liaising with clients
Daily Deposit to the bank
Allocating payments
Handling all admin
Answering phones, etc.
December 2017 – March 2018
Service Helpdesk • EOH Technology
Logging calls on our in-house system,
Scheduling calls for engineers with clients.
Following up with engineers on call progress.
Making sure that billable calls are given in for invoicing.
Allocating Technician to sites
Daily meetings with managers and technicians
Ordering of goods from Sales Department
Managing all Admin
Maintaining good open communication with engineers and clients September 2013 – November 2017
Personal Assistant •
Operational Administrator •
Hygiene Operator Supervisors Wits University • Ukweza Holdings (300 staff onsite)
Devising and Maintaining office systems, including data management and filing,
Screening phone calls, enquiries and requests
Transferring calls to the relevant individual
Organizing and maintaining diaries and making appointments
Dealing within coming emails, faxes and post, and corresponding on behalf of Project Manager
Taking dictation and minutes of meetings
Liaising with clients, suppliers and other staff
Assisting with invoices and budgets
Deputizing for Projects Manager, making decision and delegating work to others in the Projects
Manager absence
Monthly payroll completing for employee
Monthly reports on Cash flows,
Nedfleets for Outsource vehicles on site
JOCELYN ISAACS
Northland Rd, Johannesburg, 2091 **********@*****.*** 082-***-**** 740**********
WCA/IOA
Taking minutes, Arranging meetings, Distributing all minutes, Scheduling Appointments, etc.
Monthly Stock Taking
Checking all storerooms on site (cleanliness, Order, Health and Safety, etc.)
Chemical distribution to all Supervisors
Monthly stock order for supervisors.
Uniform ordering and distributing
VIP Wages for Relievers and Permanent Employees
Health and Safety Inspection
HR issues, Arranging Disciplinary Hearings, Filling all cases, etc.
Inspection on all site vehicle
Cleaning Inspection on site
Monthly Stationary Order
Weekly and Monthly meetings with Staff and Client
VIP and Oracle system
Managing all Admin work on site
Asset Registers – Keeping Records of Company’s Assets July 2009 – October 2011 (Been at the company from 1997 till 2011) Public Sector Admin Clerk • Creditworx • Snyman & Vennote
Handling Tender Documents
Client’s packs
Special schedules for clients
Client queries / Requests
Electronic handovers
Manuel handovers
Manual invoices
Monthly, weekly invoices3 Pay over reports and cheques
Special Reports for clients
Monthly Progress Reports
Follow up on age Analysis
Collection of cheque’s
Managing all Admin
Helpdesk queries and at Reception
Manage office petty cash
Logistical support
Arrangement with travelling and accommodation for Public Sector Manager
Very flexibility
Familiar with general office equipment
Helped at Reception
General office duties
May 2004 – June 2009
Helpdesk & Sales Consultant • Creditworx • Snyman & Vennote
Attend to debtor enquires coming in at Helpdesk from the branches, each enquiry being different– turnaround times are put in place to ensure quick response from the client to aid the branches with collection of the outstanding debt. All new enquires are sent to the National Clients daily on an excel spreadsheet from control purposes.
Follow up on previous enquires sent to the client, this to ensure quick response for the branches
Attend to e-mail requests from Snyman Branches, Sales team as well as National Clients
Once we receive e replies on the queries sent to our clients the cases are then transferred back to the branches with the requesting information
Attend to incoming calls from debtors, clients & branches
CPB removal request s are done daily, sent to Experian Bureau, on excel spreadsheet JOCELYN ISAACS
Northland Rd, Johannesburg, 2091 **********@*****.*** 082-***-**** 740**********
Once confirmation has been received from Experian Bureau, the confirmations sent to the branches that originally sent the removal request. Jan 1997 – April 2004
Data Capture • Creditworx • Snyman & Vennote
Capturing of Debtors on SQL System
45 wpm (capturing 300 or more debtors per day)
Distributing of daily punch work
Verify the punching control form and backings
Verify client no and client name before capturing
Checking if capturing has been done correctly
Courier backing to different branches
Relieving supervisor in her absence
Give training to new data captures
Assisting with legal documents, typing affidavits
Prepare legal document for court procedure
Helped at Reception
Tsebo System
Excalibur System
Certificates
1996 Transvaal Conference Pathfinder
2000 Computer Literacy
Business Training Solution
2014 Primeserv First Aid Level 1
Certificate of Competence
2010 Ascentys Talent Management Solutions
Certificate Change Management Training
2016 Oxbridge Academy Executive Secretary Certificate Student nr: 21671431 Module 1: Basic Business Communication
Module 2: Human Resource
Module 3: Marketing 1
Module 4: Introduction to Office administration Certificate for Executive Sec 2017 IOD Training Service Department (Wits University) In-house
2017 Human Resource Training Service Department (Wits University) In-house
2019 Health and Safety
CSG Skill Institute (Still waiting on my certificate) 2019 Biometrics System (PRP System)
In-house
References Contact Person
Parktonian Hotel Protea Manager Charmaine April 076-***-**** Parktonian Hotel Protea General Manager Graham Shipway 083-***-**** Kuyaba Service Director Renier Vosloo 072-***-**** EOH Manager Shevaughne Harmse 073-***-****
EOH Sales Department Raqual Lewis 082-***-****
Project Manager Ukweza Holding Corne Van Rooyen 072-***-**** Nimble Group Clayton Daniels 079-*******
Multi Flora Manager Belinda Govender 072-***-****
Creditworx Manager Jacky Thomas 082-***-****
JOCELYN ISAACS
Northland Rd, Johannesburg, 2091 **********@*****.*** 082-***-**** 740**********
Reference Letters attached
Dept. of Labour – Manager: Richard Tshabalala
Dept. of Labour - Snr State Accountant: Ronel Barnard Vaal University - Head Credit Management: Mrs A Turnbull Landbank – Manager: R Baboolal
Ukweza Holding Manager: J Strydom
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