Customer Service Software
Resume:
John Kirchner
Currently pursuing my Bachelors in IT at Collin County, Actively learning and looking to excel in Software Development.
Plano, Tx 75074
****.***********@*****.***
EXPERIENCE
McDonalds, Plano - Crew
August 2015 - February 2016
●Connect with customers to ensure they have a positive experience
●Help customers order their favorite McDonald's meals
●Prepare all of McDonald’s World Famous food
●Partner with other Crew and Managers to meet daily goals and have fun
●Keep the restaurant looking fantastic
Oasis, Plano - Customer Service
September 2017 - September 2018
●Resolving customer complaints
●Maintaining detailed records with company policies and procedures.
●Processing any incoming calls, outgoing calls, and customer service inquiries
● Multitasking/ handling high call volumes.
EDUCATION
Billy Ryan, Denton — High School Diploma
August 2011 - June 2015
Advanced Technology Complex (ATC), Denton — Advanced Courses in Information Technology
August 2013 - June 2015
Collin County College, Plano — Associates (In Progress)
June 2018 - Present
SKILLS
●Troubleshooting to diagnose and resolve computer problems-ATC
●Participating and working with collaborative effort and management-McDonalds
●Worked closely with managers and crew serving and solving customer problems-McDonalds
●Installing and configuring software and its functions-ATC
●Installing and maintaining computer systems-ATC
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