Manager Customer

Rene Basabanda

(H) 404-***-**** **********@*****.*** 2800 Trotters Point Dr, Snellville, GA 30039

SUMMARY

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Well-versed in coordinating materials, using shop equipment and keeping work spaces organized, clean and free of hazards. Knowledgeable about all types of repair and maintenance actions and always looking for ways to help the team, learn new processes and improve garage operations.

Customer-oriented [service manager] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

SKILLS

Employee management

Dedicated team player

Employee scheduling

Cheerful and energetic

Team leadership

Emissions requirements

Inspection procedures

Bay maintenance

Coolant flushes

Heavy lifting

Fluent in spanish

Cash register operation

Sales expertise

Excellent communication skills

EXPERIENCE

Emission Inspector, Go Green, February 2018-March 2019Johns Creek, GA

Effectively inspected vehicles, and accurately delivered reports for each vehicle inspection

Manager, Jiffy Lube, October 2016-February 2018Lawrenceville, GA

Trained and mentored new employees to maximize team performance and achieve daily performance objectives

Trained employees in inventory practices, POS systems and product knowledge, contributing to [85]% increase in customer satisfaction ratings

Managed day-to-day operations, including supervision and assignment delegation for team members

Set and administered annual operating budget, consistently maintaining controls and preventing overages

Improved and assessed process functionality to eliminate downtime and boost productivity

Cashier Manager, Metro PCS, February 2014-October 2016Lawrenceville, GA

Responded to customer inquiries and delivered appropriate information after carefully researching issues

Achieved sales goals and business objectives by motivating staff and promoting services

Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control

Collaborated with internal personnel and clientele to improve store operations and address concerns quickly

Lube Express Technician, Sugarloaf Car Wash, March 2012-January 2014Lawrenceville, GA

Performed maintenance inspections, tune-ups, oil changes and other key services

Performed customer work and warranty repairs in compliance with manufacturer standards

Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

EDUCATION AND TRAINING

High School Diploma Meadowcreek High School, Norcross GA 2002

CERTIFICATIONS

Certified emissions inspector

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