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Customer Care Manager

Location:
Tennessee
Posted:
March 24, 2021

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Resume:

Louis-Michel Monga

***** ******* ***** ***

Telephone: +1-240-***-****

E-mail: adk5nh@r.postjobfree.com

EDUCATION:

Bachelor of Science in Biology 2021

Shippensburg University Shippensburg, Pennsylvania

LABORATORY EQUIPMENT/ FIELD SKILLS:

·Microscopes, Incubators, Pipettes

COMPUTER SKILLS:

·Microsoft Word, Excel, Power Point, Bi-lingual; French, English

PROFESIONAL INTERSHIP(S)/RELEVANT EXPERINCE:

ATLANTIS Fellowship (05/2019-06/2019) Milan, Italy

·Embraced ethical responsibility of learning from doctors through clinical observation

·Gained exposure to global health care and the particularities of their host country’s health systems

·Developed critical thinking and scientific inquiry

·Adapted to ever-changing nature of hospital

·Observed human behavior in the hospital and the culture of their host city

Meehan Timothy DDS (12/2018-01/2019) Germantown, Maryland

·Gained exposure to dental medicine

·learned a lot about how to function in a clinical environment

·learned patient management

·Observed procedures

·Learned terminology and techniques

Jim Coleman Toyota (06/2017-08/2018) Bethesda, Maryland

Customer care, Car Washer

·Supported team members when necessary such as cleaning and waxing vehicles during peak hours to increase productivity and employee retention

·Handled and resolved customer complaints and inquiries for store-related information

·Provided great customer service, such as a welcoming attitude, at all times

Vector Marketing (12/2016-01/2017) Rockville, Maryland

Sale representative

·Presented Cutco products for sale direct to the consumer, through preset appointments.

·Filed and submitted customer orders.

·Identified potential customers through personal referral and lead generation.

·Scheduled appointments.

·Reviewed personal performance with the local office manager at weekly meetings.

·Attended advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication.

Shippensburg University Foundation (12/2016-12/2017) Shippensburg, Pennsylvania

Phonathon Caller

·Served as an ambassador by establishing an open line of communication between the College and its supporters.

·Gained a greater understanding of the College, its organizational structure, and its annual needs for financial support.

·Called constituents (alumni, parents, and friends of L&C) to build personal rapport, update demographic information, and acquire gifts to the Annual Fund.

·Worked with other student callers in a team-oriented environment to achieve institutional goals.

·Committed to a minimum of 9.75 hours (3 shifts) per week.

·Handled personal information with extreme confidentiality.

·Have a great time and make new friends!

CAMPUS LEADERSHIP:

FRENCH CLUB: VICE- PRESIDENT (2019) Shippensburg, Pennsylvania

·Promoted French culture

·Presided over weekly club meetings in the absence of the president.

·Gathered material for and help edit a club newsletter

·Attended all club meetings.

· Made sure that attendance is taken at every meeting in conjunction with the club secretary.

· Assisted the president in every way.

· Watched over the committee system and assist committee chairs.

· Attended all meetings of the project committee as a counselor and ex-officio member.

References available upon request



Contact this candidate