Customer Service Sales

Héctor Daniel Sánchez Hernández

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Circuito de la Llanura # 122 Fracc. Misión del Campanario

Aguascalientes, Ags

449-***-**-**

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MAIN PREVIOUS JOBS

Atento (Instacart Campaign), Aguascalientes: Supervisor

April 2020-PRESENT

Experience Acquired: Supervision of agents, customer service, compliance with metrics and development of strategies to achieve them, sales, quality.

QVALUE, Aguascalientes: Human Resources

Experience: Ensure the hiring of competent personnel complying with the basic entry requirements for the different positions; as well as supervising and coordinating compliance with the Federal Labor Law, Internal Labor Regulations, Policies and Procedures established by the organization and, where appropriate, applying corrective measures to promote compliance.

MEXQ, Aguascalientes: Chief of Continuous Improvement and Innovation

Experience: Schedule and carry out internal audits, propose corrective actions in the face of detected deviations, elaboration of strategic plans, advise on the deployment of actions, from the point of view of their impact on work methods and efficiency / capacity . Project realization and CONACYT winner of PEI fund, industrial benchmarking studies and in external forums that allow evaluating and proposing the best available techniques applicable to our processes.

Casa Blanca Institute, Aguascalientes: Language Coordinator

Experience Acquired: Exercise in the Classroom at the Secondary and High School level, Coordination of the Language Center, Personnel Management, Design and Elaboration of Procedures Manuals, Attention to providers, Attention to Parents, Coordination and Organization of Events

Degrees

Universidad Politécnica de Aguascalientes, Ags.: Bachelor of Administration and International Business

September 2010 - May 2014

Harvard University. (Harvard Business Publishing), Ags: Harvard Manage Mentor.

LANGUAGES

1.- Natal Spanish

2.- Advanced English, (Toefl 620.)

3.- Advanced Portuguese.

4.- Basic French.

OTHER KNOWLEDGE

- Business plan

- Basic logistics knowledge

- Project planning and organization

- Management and control of companies

- Marketing

- Human capital management

- Basic knowledge about production

- Knowledge of software and hardware, Word, power point, Excel, photoshop

- Supply chain management

- Foreign trade

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