Gladys Leeper
Arkadelphia, AR **923
Phone: 870-***-****
Email: ************@*****.***
My goal is to obtain employment within a company that offers a positive atmosphere to learn more and allow me to provide high quality services to the best of my ability.
Professional Experience:
Ouachita Baptist University (02/2018-12/2020)
Educational Advisor
Arkadelphia AR Brenda Philson- Director 870-***-****
Assist students in development and academic counseling.
Ensure students meet educational goals as primary guide through degree requirements.
Identify at-risk student scenarios and highlight opportunities for academic success improvement.
Coordinated curriculum requirements for university and pre-professional programs.
Exceptional expertise and knowledge in academic support techniques and plans.
Outstanding proficiency in academic advising principles.
Established trust and influence with students, advisors and staff.
Ensured that student inquiries received timely responses in coordination with other departments and staff members.
Responded to student inquiries regarding academic appeals, student orientations, probation, and various curriculum issues and concerns.
Proficient in MS Office, learning management systems, and database programs.
Yerger Middle School (08/2019-02/2019)
HAPS Academy of Public Service (08/2016/08/2018)
Head Librarian
Hope, AR Joslyn Wiley Principal- 870-***-****
Guide students to a sense of accountability for their own choices and their impact on their prospects for academic success.
Assist students/teachers with finding resources for independent learning and education assignments.
Created and organized the Writing Assistance resource to assist students with academic writing.
Provided effective and strong public service to faculty, students, and other researchers through reference and consultation services.
Updated records for the library's collections including enhanced bibliographical descriptions of manuscripts and printed works.
Prepared statistical reports on library usage for the Director of Education.
Served as a liaison between the faculty and administration of University or Arkansas.
Participated in Academic Council regarding issues about textbooks, academic programs, plagiarism, and copyright.
Pike County Library (06/2012-08/2016)
Library Director
Murfreesboro, AR Mary Padgett Chair- 870-***-****
Completed automation paper records to electronic data records while paying attention to detail.
Searched databases in order to locate and access material held by the library or other institutions to assist the community with their studies and research.
Coordinated with various agencies such as the Core of Engineers, who presented various programs.
Responsible for all library functions, which includes student worker training and supervision, reference, report writing, and collection development.
Cooperative Extension Office, Retired teachers and volunteers came and read, showed movies, play games, do craft projects and many other activities
Work with Arkansas Workforce Center; attended workshops advancing job skills, and interview skills, as well as assisting with finding employment.
Responsible for all operations of the library that includes long term planning, budgeting, administration, and management of staff and volunteers.
Responsible for all library functions, which includes student worker training and supervision, reference, report writing, and collection development.
Southwest Arkansas Counseling and Mental Health (10/2012-07/2013)
Certified Mental Health Case Manager
Prescott, AR 870-***-****
Answered multiple console telephone systems.
Filed documents to maintain an organized and efficient office environment.
Created a filing system exclusively for all sensitive information used throughout the database.
Familiarity with data entry procedures and office equipment such as computers, scanners, fax machine, telephone systems and copiers.
Working without constant supervision and use strong organizational skills.
Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential.
Completes and updates all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner.
Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.
Department of Human Services (10/2010-01/2012)
Family Service Worker
Fort Smith, AR Shelia Norwood- 479-***-****
Processed application for ARKIDS and Supplemental food program for families based on their income.
Maintained accurate personnel records for new and existing customers.
Provided time sensitive documents to managers for daily review.
Responsible for updating databases and inputting new information about clients.
Stored completed documents in appropriate locations.
Located and corrected data entry errors, or reported them to supervisors.
Utilized critical thinking, communication, time management, and problem-solving.
Department of Community Corrections (05/20205-09/2010)
Parole Probation Officer
Texarkana, AR
Assisted assigned clients with fulfilling requirements for probation and parole including, but not limited to employment resources, social interventions, and education enhancements.
Enforced violations of court orders including issuance of bench warrants, conducting arrests, and participating in the prosecution of offenders.
Effectively prepared and presented sentence recommendations in court to judges, prosecutors and defense attorneys.
Established and maintained professional and productive relationships with law enforcement personnel, court employees, judges, correctional staff, warden, inmates, and administrative staff.
Documented all actions taken or viewed during daily, weekly and monthly operations.
Interviewed and assessed clients on a scheduled basis per Court and Probation and Parole guidelines.
Education:
Masters of Education, Henderson State University 12/2018
Masters of Library & Information Science (Completed 06/2016)
Clarion University, Clarion PA
Emphasis: Genealogy
Bachelor of Science (05/2005)
Henderson States University
Major: Human Services, Minor: Sociology/Gerontology
Summary of Qualifications:
Data Entry
Administration
Privacy / HIPAA Regulations
Attention to detail/Data Entry
Leadership and management skills
Microsoft Word, PowerPoint, Excel, and Google Docs
Hands-on experience in computing bill and collecting payment
Application of various database systems and procedures
Talent for multitasking while maintaining high quality of work
Privacy / HIPAA Regulations
Special Training:
Security Clearance
Emergency Response
Maximum-security housing
Unarmed self-defense
OCR (pepper) spray use
Enforcing rules