Sales Customer Service

PERSONAL DETAILS

NAME: FOMBANG LUCRECE

Mob: (+**1) -526327759

Email id: **************@*****.***

DUBAI, UAE

Date of Birth : 14/07/1994

Citizenship : Cameroonian

GENDER : Female

Marital Status : Married

Passport Number :1137512

Language : English and French

Visa Status : Valid Visit Visa

POSITION : RETAIL SALES ASSOCAITES

OBJECTIVE: To obtain a responsibility in your company as a sales associates, to be able to share, improved and make full use of my knowledge and skills for the growth, betterment and progress of your company organization dynamically.

CAREER OBJECTIVE:

I am a hardworking individual able to build a territory and initiate a strategy to achieve long term that rewards hard work, commitment and loyalty will boost the company revenue.

SKILLS

Good knowledge in selling, upselling and cross selling.

A good team player

Able to work for long hours.

Excellent communication skills in Both English and French.

Quick to learn new things.

Multitasking

Having a friendly and professional manner.

Able to commit at short notice to overtime during busy periods.

Computer literate in Microsoft word, Microsoft publisher, Microsoft excels.

WORKING EXPERIENCE

2 YEARS WORKED AS SALES ASSOCIATE ADIDAS FASHION CENTRE YAOUNDE, CAMEROON FROM 2017-2019

Welcome customers to the shop

Find out the customer's needs

Recommend, select and help locate the right items

Do up- selling and cross-selling inoder to increase my ATV and also my UPT and those bringing more profit to my company

Describe a product's features and benefits

Demonstrate use and operation of the product

Make suggestions and encourage purchase of products

Receive and process cash, check and charge/credit payments

Provide change and receipts

Maintain sales records

2 YEARS WORKED CUSTOMER SERVICE EXECUTIVE, REEBOK FASHION CENTRE YAONDE, CAMEROON FROM 2015-2017

Served as the primary point of administrative contact with individuals and offices.

Coordinated the disposition and resolution of staff problems and management.

Answered calls professionally to provide information about company services.

Established and monitored customer service standards.

Maintain professional appearance at all times

Communicated customer’s worries and complaints to the managements.

LANGUAGES:

English (Excellent)

French (Excellent)

EDUCATIONAL QUALIFICATION:

Masters one in Business management and Administration

Advanced Level Certificate A/L

Ordinary level Certificate O/L

Teachers grade one certificate

DECLARATION:

I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you. I assure you that I will execute my duties for total growth of the company.

REFRENCE: Available on Request

Contact this candidate