Learning Professional

* * * * *

JAMES KENNETH BENSON

Address: *** ******** ****, ********, ********* 37861

Phone: 918-***-**** Email: ***************@***.*** PROJECT MANAGEMENT POSITION

Goal-focused, seasoned, and performance-driven executive with expertise in all aspects of operations administration, training development, and processes and procedures update. Effective at providing leadership and guidance to teams and departments focused on setting strategic plans, guidelines optimization, and division advancement to ensure professional growth and stead-fast productivity. Experienced leader, with proven dedication to succeed within military, non-profit and for-profit, and commercial setting, guaranteeing utmost results and quality improvements. A R E A S O F E X P E R T I S E

Project Management

Training / Courseware Development

Staff Development / Leadership

Strong Organizational Skills

Continuous Improvement

Coaching / Feedback

Business Management / Entrepreneurship

Process / Procedures Improvement

Written / Verbal Communication Skills

K E Y S K I L L S A S S E S SMENT

PROCESS MANAGEMENT – Identifies and develops new and innovative work practices and processes. CUSTOMER SERVICE – Personally dedicated to ensuring the delivery of consistent, exceptional customer service experience. TRAINING & DEVELOPMENT – Adept at developing training courseware and delivering classroom and laboratory training TECHNICAL WRITING – Well versed at writing technical documentation SYSTEM APPLICATIONS – SAP ERP, ECC6: MRO, PP, MM, Tooling; iBaseT: Solumina G7 R5 P ROFESSIONAL E X P E R I E N C E

RANDST

TAD TE

CHNOLO

OGIES

SAP Inventory/Administrator Consultant

APRIL 2019 TO SEPTEMBER 2019

CLIENT

T: SCA

PA HEA

ALTHCA

RE SAP

MASTE

ER DAT

A MIGR

RATION

• Extending material master data from old plant facility to new plant facility

• Provide material master data requests for client end users

• Update and develop material master process documentation

• Created Bill of Materials (BOM) and Routings

QUEST4K

NOWLED

DGE, I

NC.

2006 -

2018

Business Owner Principal Consultant

JULY 2006 TO PRESENT

• Hold responsibility in directing all administrative functions of the corporation

• Lead all aspects of accounting and finance operations of the consulting business

• Managed all tax planning and compliance with all required federal, state, local, payroll, property, and other applicable taxes

• Oversee all transactions related to general ledger, receivables, payables, payroll, and financial reporting

• Plan, develop, organize, implement, direct and evaluate the organization's administration functions and performance

• Ensure records are maintained in accordance with generally accepted accounting principles

• Coordinate, prepare, and review monthly, quarterly, and annual reports

• Prepare tax schedules, returns, and information

• Provide leadership in the development of consulting firm while overseeing all corporate activities and assets

• Provide technical and professional advice and knowledge on various administrative areas and discipline

• Work to help a client’s company to improve its business performance, create value and maximize growth

• Gather information within the client’s organization from various sources to address and solve problems using research and critical thinking skills

• Develop and recommend solutions and alternative practices to client’s management team, when appropriate.

• Negotiate contracts

• Render assistance to clients in enhancing their business performance, creating value, and maximizing growth 2 P a g e

• Collect data within the client’s organization from various sources to resolve issues

• Develop and recommend solutions and alternative practices to client’s management team

• Seamlessly handle the negotiation of contracts to secure profitable outcomes Accomplishments:

• Built a successful consulting business with a total earned revenue of $1.35M THE NOR

DAM GR

ROUP (C

LIENT)

Lead Technical Developer – Consultant for Quest4Knowledge Project: Manufacturing Engineer (ME), Nacelle Thrust Reverser (NTR) Division January 2016 to December 2017

• Created manufacturing engineer (ME) planning standards and templates, standard operating procedures (SOP), and other related technical documents and files for the company’s, Nacelle Thrust Reverser (NTR) Division by reviewing aircraft manufacturing processes and procedures

• Produced manufacturing instructions through extensive knowledge of product design, fabrication, assembly, tooling, and materials executed by production staff in constructing aircraft parts through Solumina Manufacturing Operations platform and SAP

• Utilized SAP in developing the NTR Repair Master Data through an eight-part global planning structured process which allowed the aircraft business to utilize design in support of the maintenance repair business Project: QA Inspection Process Project (Completed), Interiors & Structure (INS) Division January 2015 to February 2016

• Key lead developer for three-phased quality assurance (QA) project: Phase 1 - material receiving inspection and testing; Phase 2 - material recertification testing; and Phase 3 - production coupon testing

• Converted the paper-based laboratory inspection process to an electronic-based process using Solumina Manufacturing Operations Process Management software suite for the QA Inspection Testing Team

• Led the development of Solumina work plan format for laboratory inspection testing of receiving materials, including 114 specification work plans and materials, 345 standard operations, and 6-month development

• Programmed manual formula-based data collection into electronic formula-based data collect required for all materials tested used in manufacturing aircraft parts

• Built strategic formats for standard work in adherence to aerospace manufacturing specifications, including NORDAM, Cessna, Boeing, Beechcraft, Gulfstream, federal, and military

• Coordinated training and system support to the Laboratory Inspection Team throughout implementation phases, including Solumina training, operational support, and data collection and validation Learning Professional

Project: SAP Implementation Project

January 2006 to June 2013

• Planned and implemented the quality SAP user training for the NORDAM Group SAP implementation project for five divisions in areas of maintenance, repair, overhaul (MRO), production life-cycle management (PLM), and production execution and planning (PEP)

• Created training materials using Microsoft Office Suite and RWD InfoPak software to maintain quality work step instructions (WSI) and self-study simulations to support stakeholders in executing daily SAP tasks

• Streamlined corporate processes and created process flow maps that outlined the process steps used in the manufacturing and production of aircraft parts, maintenance, repair, and overhaul business

• Assisted the stakeholders in addressing SAP system user interface issues by conducting post-implementation follow- on training and user system support activities

• Designed the Maintenance, Repair, and Overhaul (MRO) process, 8-Part Global Planning process, and related process flows using Visio

E-Learning Lead Developer

Project: Corporate eLearning Training Project

January 2010 to February 2012

• Led the design and implementation of all aspects of e-leaning solutions through Rapid Intake authoring tool – ProForm with SWISH minMax4 and RapidCam

• Facilitated the development of storyboards for e-learning module, graphics, and mp3 audio file covering the safety, quality, and other human resource related curriculum 3 P a g e

Accomplishments:

Manufacturing Engineer (ME), Nacelle Thrust Reverser (NTR) Division (2016 – 2017)

• Completed the NTR ME Standardized Planning Document_MESPD-01, 85-pages of text, graphics, and charts

• Completed the 8-part Global Planning NTR Master Data for 600 aircraft parts and associated sub-assembly QA Inspection Process Project – Receiving Materials Testing, Interiors & Structure (INS) Division (2015 – 2016)

• Reduced the INS Laboratory receiving material testing cycle by 2 hours

• Completed the initial (template) Phase I – Receiving Material Testing SAP Implementation Project (2006 – 2013)

• Conducted and completed training for 8 global planning analyst and more than 100 repair technicians

• Completed all training documentation and conducted standup classroom and laboratory training Corporate eLearning Training Project (2010 – 2012)

• Completed 16 elearning modules.

EARLIER POSITIONS HELD

MILITARY EXPERIENCE

WILTEL

COMMUNI

CATIONS

GROUP,

INC.

1999 - 2006

Technical Training Supervisor

Senior Technical Instructor

Technical Trainer II

MCI W

ORLDCOM

M INC.

1997 - 1999

Technical Analyst IV

Network Operations Center Technical Trainer IV

Network Control Center (NCC) Lead Technician

HARRIS

TECHNIC

AL SERV

VICES C

ORPORAT

ION

1995 - 1996

Field Services Representative

STANFOR

RD TELE

COMMUNI

CATIONS

, INC.

1990 - 1995

Senior Technical Instructor

Site Manager/Field Engineer

Security Clearance: Top Secret

Air National Guard

219TH

ENGINE

EERING A

AND INS

TALLATI

ON SQUA

ADRON

Tulsa, OK

Satellite Communications NCOIC

1997 – 2002

Security Clearance: Top Secret

201ST

COMBAT

T COMMU

NICATIO

NS GROU

UP

Hickam AFB, HI

Satellite Communications NCO (Pacific Rim)

1995 – 1996

137TH

SPACE W

ARNING

SQUADRO

N

Greeley ANG, CO

Satellite Communications Technician

1993 – 1995

Active Duty

3410TH

TECHNI

ICAL TR

AINING

GROUP

Keesler AFB, MS

Master Instructor Technical Writer

1985 -1989

Security Clearance: Secret

U.S. Army Signal School

3410TH

TECHNI

ICAL TR

AINING

GROUP,

DET 1

Fort Gordon, GA

Technical Instructor

1984 – 1985

7TH SP

PACE WA

RNING S

QUADRON

Beale AFB, CA

Satellite Communications Supervisor

1983 – 1984

1936TH

H COMMU

NICATIO

NS SQUA

ADRON

Lajes Azores, Portugal/

Satellite Communications Technician

1980 – 1983

4 P a g e

E DUC A T I O N & P ROFESSIONAL D E V E L O PMENT

Bachelor of Science in Business Administration, Major in Entrepreneurship LIBERTY UNIVERSITY LYNCHBURG, VA

Associate of Applied Science in Electronic Systems Technology COMMUNITY COLLEGE OF THE AIR FORCE MONTGOMERY, AL The Practical Coach Leadership Feedback Painless Performance Improvement Commercial Certified – Training Generalist, Langevin Learning Services 7 Habits of Highly Effective People Noncommissioned Officer Academy Correspondence Course Noncommissioned Officer Leadership School NCO Orientation Course - Phase I USAF Supervisor's Safety Course Air Force Technical Writers Course United States Air Force Instructional Systems Development Course United States Army Instructor Training Course AWARDS A N D HONORS

Delta Mu Delta Tau Sigma

Air Force Commendation Medals for Meritorious Service (2) Air Force Achievement Medal for Meritorious Service Outstanding Unit Award (3) Air Reserve Forces Meritorious Service Medal

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