Manager Sales

KEITH ************@*****.*** / C: WATABAYASHI 909-***-****

Los Angeles, California 90027

SUMMARY

Customer-centered Business Manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically - savvy nature and expert sales knowledge. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

SKILLS

• Creative team leadership

• Agile Project Software/Process

• CRM Procedures/Software

• Project Management

• Customer service

• Issue resolution

• Staff Training and Development

• MS Office Suite

• Warm and cold calling

• Client Management

• Team building

• Sales and market development

• Proposal writing

EXPERIENCE

Business Development Manager / Raleigh Enterprises - Los Angeles, CA 04/2019 – 12/2020

• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

• Led staff and external agencies to develop products and promotions, analyze sales and provide creative services.

• Worked with company departments to develop new strategies to capitalize on emerging customer and market trends.

• Identified business development opportunities and implemented effective strategy for client acquisition. Owner/ Operator/ Producer / Deep Breath Films - Los Angeles, CA 03/2015 - Current

• Develop high-impact creative projects from concept to completion, including trailers and promotional content.

• Line producer overseeing all aspects of agency productions from estimate to actualized.

• Created shot lists, booked talent and locations and prepared locations/ sets for shooting.

• Built and maintained positive business relationships with investors and 3rd party vendors Assistant Food and Beverage Manager / Sunset Marquis Hotel - Los Angeles, CA 05/2018 - 03/2019

• Achieved growth in room service sales by introducing new menus and training programs.

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Supervised, trained and developed team members in accordance with company policies and procedures.

• Assisted/Led F&B team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Lead Server / Sunset Marquis Hotel - Los Angeles, CA 07/2011 - 05/2018

• Handled customer complaints with poise and grace, resolving issues quickly and completely.

• Create an unforgettable dining experience for guests while adhering to the Sunset Marquis standards of service and hospitality.

• Build and maintain relationships with guests in order create a professional bond of loyalty and service. Production Manager/Coordinator / Hollywood Fight Club - Los Angeles, CA 10/2006 - 09/2008

• Create and maintain production schedule – preproduction thru closing

• Hire and negotiate crew/cast contracts

• Created, organized and implemented budgets according to needs and capabilities of productions EDUCATION AND TRAINING

University of La Verne - La Verne, CA 05/2006

Bachelor of Arts: Theatre

REFERENCES

• Jakub Skyvara - Director of Food & Beverage at The Sunset Marquis - 310-***-****

• Rod Gruendyke - General Manager at The Sunset Marquis - 310-***-****

• Christopher Cope - VP Sales & Marketing/Creative at Raleigh Enterprises - 202-***-****

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