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Medical Front Office

Statesville, NC
March 24, 2021

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Denise Reid

Statesville, NC *****




Critical thinking

Customer service

First Aid/CPR

Microsoft Office

Verbal and written communication


Computer skills


Excellent work ethic

Planning and Coordination

Good listening skills

Flexible & Adaptable

Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Detail-oriented Front Desk/MOA with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Polite and positive Receptionist/MOA with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Charming and poised individual performing various duties. Known for having terrific customer engagement. Offers dynamic service to patrons and guests. Highly organized Receptionist/MOA with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Friendly Receptionist/MOA with 30 year background in customer service positions. Provide excellent administrative support and staff coordination. Highly organized MOA knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs.

Work History

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Iredell Health System Statesville, NC


Scheduled, rescheduled and handled cancelled appointments for patients.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Maintained patient databases and updated information in alignment with HIPAA protocols.

Prepared and administered medications to alleviate patient symptoms.

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Aided with prescription refill requests.

Reviewed and sent medical records to other physicians upon request.

Received, recorded and filed medical payments by check, cash and credit card.

Sanitized, restocked and organized exam rooms and medical equipment.

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Iredell Health System Statesville, NC

Outpatient Surgery Clerk

Carried out front office duties utilizing data entry skills in framework of medical database.

Organized paperwork such as charts and reports for office and patient needs.

Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

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Iredell Health System Statesville, NC

Unit Secretary

Enhanced office efficiency by handling 50+ callers per day.

Maintained current and accurate medical records for over 30 patients.

Organized paperwork such as charts and reports for office and patient needs.

Transcribed doctors' medication orders, lab test requests and care plans.

Developed training protocols for new unit secretaries.

Processed lab paperwork and requests according to physicians' orders.

Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.

Executed administrative duties to facilitate unit tasks and meet team goals.

Managed incoming calls and directed to appropriate department.

Carried out front office duties utilizing data entry skills in framework of medical database.

Organized patient files and streamlined operations to improve efficiency.

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Iredell Health System Statesville, NC

Pharmacy Technician

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Stocked, labeled and inventoried medication to keep accurate records.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

Counted, measured, and compounded medications following standard procedures.

Restocked automated medication dispensing equipment.


May 1988 Mitchell Community College Statesville, NC

Associate of Applied Science Business

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