Manager Customer
Resume:
TEADRA EDWARDS
******.******@*****.***
SUMMARY OF QUALIFICATIONS/STRENGTHS
● Ability to build and maintain customer relationships/reach team and individual
goals
● Ability to perform professionally in a fast paced environment with short time
lines
● Knowledge of or ability to quickly learn files and database systems
● Ability to communicate professionally in all forms of communication
PROFESSIONAL EXPERIENCE
Self Employment June 2017 to Current
Nursing
Unit Dose Morrisville, NC March 2016 to July 2017
Quality Control
● Processed batch production recording to master formula record of Batch
number/Code number/Manufacturing date/ Expiry date in database ●
Monitored to assure imprinting conforms to the batch production and control
records
● Packaged and labeled products examined to assure they have correct label for
representative samples of units visually inspected
● Processed rework on orders with discrepancies, breached, damaged or missing
medications/labels
Xerox Raleigh, NC June 2015 to December 2015
Call Center Agent
● Provided solutions to customer accounts and offered them new product services.
● Actively listened to our customers and used my customer service skills, sales
experience, passion and creativity to meet their needs
● Ensured call resolution in a timely manner, have excellent verbal and written
communication skills, maintain the highest standards of quality, guarantee
customer satisfaction on every call, and provide product solutions
● Actively resolved customer telecommunication equipment issues while navigating
multiple screens/applications
CenterPeace Healthcare Fuquay Varina, NC September 2010 to Sept 2013
CNA
● Documented client’s care in care plan
● Provided positive client service at all times
● Assisted with fill in cases when there were callouts
● Maintained HIPPA rules and regulations in regards to clients care
Fords Gourmet Foods Raleigh, NC October 2007 to December 2009
Freight Manager/Office Clerk
● Updated latest whereabouts of the goods needed for delivery; wherein delays are
included so as to inform both the receiver and sender of the status of their shipment. In
cases of such delays, the freight manager can solve such concerns to boost customer
service.
● Made sales for retail and commercial accounts while maintaining upsell goals
● Analyzed customer accounts for product usage in order to focus on specific
customer needs
● Ensure posting of outbound deliveries using pre-designated software (UPS, FedEx,
USPS, LTL)
● Negotiated shipping rates with customers and freight representatives for cost
effective unit pricing
Econo Lodge Garner, NC September 2006 to October 2007
Hotel manager
● recruiting, training and supervising staff.
● planning maintenance work, events and room bookings.
● handling customer complaints and queries.
● promoting and marketing the business.
● ensuring compliance with health and safety legislation and licensing laws.
EDUCATION Associate's Degree:Computer information Systems
Graduated: May 2014 Wake Tech Comm.
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