Inside Sales Customer Service

DEBBIE CARVER

**** ******* **, *******, ** ***** · 864-***-****

*********@*****.*** · https://www.linkedin.com/in/debbie-carver-98635224 ·

An individual who is highly skilled in office procedures, accounting & customer service. She is very dedicated, hard-working, organized and able to multi-task & prioritize to get the job done. She brings to the workplace a cheerful, helping attitude while keeping the company’s goals and deadlines in mind.

EXPERIENCE

AUGUST 2017 – PRESENT

ADMINISTRATIVE ASST. & REFERRALS COORDINATOR Gateway Childrens mental health & wendy chaney therapy services

Medical billing & re-bills thru Emdeon and by physical claims to health insurance companies and all SC Medicaids. Research billing errors, denials & rejections. Submit any disputes or appeals & re-bills or voids

Check for claim payments from health insurance companies & SC Medicaids thru provider portals & remittance advices. Post payments to billing reports

Handle set-up on all new patients. Verify eligibility & benefits with health insurance companies & SC Medicaids, add to Practice Fusion and Excel reports. Email information to counselors

Calculate payroll & create paystubs for 12 employees. Maintain P/R tax worksheet

Assist with auditing of patient charts & therapy notes

Set-up provider & payer information and new patients in Emdeon for billing

Submit & maintain authorizations

DECEMBER 2015 – DECEMBER 2016

INSIDE SALES & CUSTOMER SERVICE, advanced labelworx thru mau staffing

Maintained customer relationships through ongoing communication & sustaining a high-level of customer satisfaction

Assisted outside sales team on new business pursuits as needed

Responsible for sales, inventory, purchasing, shipping & technical information for entire sales cycle via phone and email from estimating, data entry and production to shipping and receiving, tracking, resolving customer complaints, credit & collections

Forecasted parts delivery for largest automotive supplier in Mexico and North America. Replenished stock when needed.

Created ASP’s & ASN’s via EDI

Answered customer inquiries and questions regarding product & service offerings

MAY 1989 – OCTOBER 2013

INSIDE SALES, CUSTOMER SERVICE & ADMIN. ASST, WISE BUSINESS FORMS

Assisted customers via phone, fax & email with quoting, freight estimates, purchase orders, order entry, artwork submittal, production, shipping & receiving and tracking to a satisfied end-user.

Maintained customer relationships with new and repeat business

Obtained credit reports & complete set up of new customers and changes to existing customers. Determined credit limit amounts or cash in advance accounts. Issued credit references on existing customers

Processed & mailed monthly statements

Complaints, credits & collections. Handled all inbound & outbound collection calls, emails & faxes

Handled freight estimates, routing, inside delivery, tracking & damaged freight claims

Processed daily incoming & outgoing mail and air shipments domestically & internationally

Maintained finished goods inventory

Maintained daily estimating, order entry & on-time shipment reports on Excel reports

Maintained flow of purchase orders within the plants with invoices and packing slips, submitted for payment

Processed payroll for 55 employees

Back up to invoicing, customer service & order entry, shipping & receiving. Assisted with training in these departments

New Hire orientations

Created bill of ladings for daily shipments & produced shipping reports

SKILLS

Microsoft Office, Great Plains, EDI, BFE, M33 Integrated Website

Customer Service, Inside Sales, Account Management, Order Entry, Invoicing, Shipping & Receiving

Administrative Asst., Purchasing, Human Resources

Strong phone skills, self-starter that requires min. supervision, adapts easily to changing work environments

Highly organized with ability to multi-task

Optimistic, good listener & demonstrates a strong work ethic

SC Notary Public

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate