Senior Operations Manager

Max Delgado Jr.

310-***-**** ● Raleigh, NC ● **************@*****.*** ● linkedin.com/in/maxdelgado/

EXPERIENCE

Senior Operations Manager Sep. 2018 – Dec. 2020

Sprouts Farmers Market Mid-Atlantic Region

●Facilitate and Manage annual budget of $300M in sales, approved monthly expenditures and ensured company resources optimally allocated amongst 25 stores over 9 different states.

●Constructed 9 Block and succession planning for business growth initiative and Promoted 14 new Store managers under Regional Leadership Development Program as program Professor.

●Administrate P&L via assessment of financial statements, financial data trend analysis, and other key performance indicators to assess standing and financial position, in addition to calibrating operational costs.

●Successfully led a cost reduction project centered around inventory and Direct expenses resulting in a $2.5M annual savings.

●Built KPI tools to analyze sales and operations data guaranteeing efficient operations performance on Sales, Direct Expenses, Shrink, and Margin to exceed budget forecasts.

●Turned Mid- Atlantic Region from a middle performer to a company leader on sales Comp, EBITDA, Team member retention, and customer satisfaction through Merchandising directives and better 1:1 leadership training.

●Assisted established management staff with operational oversight, business development and process improvements.

●Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.

●Responsible for project management for 20+ new store builds and full store setups in allotted timelines, while holding costs and expenses below budget.

Lead Operations Manager Mar. 2017 - Sep. 2018

Sprouts Farmers Market North/South Carolina Region

●Worked closely with key personnel to Introduce new brand to market in a one-year project aimed to open 6 locations in 2-to-3-month windows.

●Held North Carolina Market above 10% of sales budget goals for first 4 quarters and still increasing to hold a 3-year stack comp into 2020.

●Devised, deployed and monitored KPI processes to boost long – term business success and increase profit levels.

●Conducted quarterly performance reviews and compensation planning initiatives in partnership with Human resources.

●Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to Executive Leadership.

Store Director Sep. 2012 – Mar. 2017

Sprouts Farmers Market CA, GA, NC

●Opened 7 Locations across 3 states as Store Director introducing Brand to new Market with all stores achieving positive EBITDA performance before company timeline.

●Crushed industry expectations holding double digit comps at all locations opened through exceptional merchandising and training.

●Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

●Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

●Promoted team collaboration, performance and efficiency by fostering a healthy environment focusing on mutual respect and recognition.

EDUCATION

Oregon State University BS - Business Administration

SKILLS

Leadership Development OS/Windows Business Development Excel KPI HCM/CSM/ATS Compensation planning Succession planning Finance (Budget/P&L) Project Management Workday/ADP/UltiPro HR Management Recruitment Organizational Development Business Analysis HRIS Risk Management Coaching/Mentoring Process Improvement

INTERESTS

Jiu Jitsu Cross-fit Surfing Snowboarding Family Dogs Travel Sustainability Running Biking Fitness

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