Health, Medical, public health

CHELSEA CARLSON PAYNE, MPH

**** ****** ***** **** **, Atlanta, GA 30345

Personal Cell: 917-***-****; Work Cell: 404-***-****; Email: *******@***.***

PROFESSIONAL EXPERIENCE

Center for State, Tribal, Local, and Territorial Support, Centers for Disease Control and Prevention, Atlanta, GA

Management Officer (Supervisory GS-15) (40 hours/week) 2/13 – present

Supervisor: Steven Reynolds 404-***-****)

Oversee management, operations, administrative, fiscal, and communication activities for CDC’s Center for State, Tribal, Local, and Territorial Support (CSTLTS), including strategy creation and planning; technical assistance and guidance; process development; fiscal/budget planning, allocation, management, and oversight; hiring administration; travel, time, and attendance; ethics guidance and approval; employee and labor relations; workforce development and human capital management; records and property management; in/out processing; and continuity of operations planning

Lead the CSTLTS Management and Operations Unit of 10 FTEs and 6 contractors; supervise the Associate Director for Communication and the Emergency Response Lead

Direct strategic oversight for and lead more than 450 FTEs (many from a domestic field staff program) and multiple CSTLTS programs, including the Public Health Associate Program, several national umbrella cooperative agreements/grants (including a cooperative agreement with 39 national nonprofit organizations and a COVID-19 response grant with approximately 390 tribal grantees), the bi-annual Tribal Advisory Committee Meetings, and the annual CDC Health Official Orientation

Lead and guide the development and implementation of strategies, plans, policies, and procedures to improve CSTLTS infrastructure and internal management, operations, and administrative efforts

Oversee CSTLTS IT investment strategy, including implementation of Salesforce across the center, development of a new management information system for the Block Grant, and conducting a website usability study and redesign

Provide strategic consultation and technical guidance on communication, hiring, performance management, employee and labor relations, contract management, special awards, purchasing, travel, and fiscal/budget planning, allocation, management, and oversight

Oversaw all aspects of reorganization and change management activities when the organization moved from an office to a center, including communication activities, personnel assignments, MASO package development and submission, and liaising with the union

Provide extensive support for COVID-19 response efforts, including oversight of the CSTLTS emergency response lead and response staffing and serving as Joint Information Center Lead Reviewer

Direct CSTLTS continuity of operations planning and return to the workplace strategic planning, development, and implementation to ensure critical work continues during an emergency and to promote employee safety

Analyze, identify information gaps, and create mitigation strategies, such as budget justification, allocation, tracking, and management; personnel action tracking; 1350 form and purchase card processing; space allocation and management; workforce development and planning; human capital management (hiring, retention, and succession planning); and mobile phone oversight and tracking

Oversee personnel/hiring actions, FTE management, ADR/EEO compliance, and ethics review, approval, and compliance

Ensure adherence to CSTLTS and CDC policies, processes, and guidance, such as hiring requirements; disciplinary actions; procurement and fiscal/budget planning and justification processes; conferences; travel, time and attendance; records and property management; in/out processing; telework; and ethics rules

Manage a large cooperative agreement/grant portfolio, which entails administering and coordinating agency resources of approximately $670 million

Manage (COR II) 3 CSTLTS contracts (covering more than 60 contract staff and over $10 million/year), including scope of work and request-for-proposal development, application and selection process coordination, budget oversight, and contract/project supervision

Created and lead monthly meetings among the CSTLTS OD associate directors (ADs) and for the CSTLTS OD ADs with CSTLTS division/office leadership for collaborative problem-solving and relationship building

Co-lead several agency-wide management officer initiatives: Diversity and Inclusion Small Group, “Meet the Management Officials” CDC Connects article series, and development of a systematic, agency-wide contract management pipeline

Participate on the CDC Management Board, CDC CIO Management and Operations Team, Agency Review Committee, EEO Advisory Board, HRO Advisory Board, Diversity and Inclusion Executive Steering Committee, and as a Management and Operations Development Institute mentor

Participate on the CSTLTS Executive and Senior Leadership Teams and created the cross-center Anti-Racism Steering Committee, providing strategic input and guidance on management, operations, administrative, fiscal, and communication concerns

Associate Director for Communication (Supervisory GS-14) (40 hours/week) 9/11 – 1/13

Supervisor: Steven Reynolds 404-***-****)

Led all communication activities for CSTLTS, including communication strategy creation, communication planning, message development, media relations, public affairs, communication clearance, internal communication, health marketing, writing and editing, graphic design, technical assistance, and publication and website development on a range of CSTLTS programs and activities, such as the annual CDC Health Official Orientation, National Public Health Improvement Initiative, National Public Health Accreditation Program, Tribal Support, Insular Area Support, CDC/ATSDR Tribal Advisory Committee meetings, Public Health Associate Program, Public Health Law Program, National Partnership Program, Public Health and Primary Care Initiative, Prevention Status Reports, and the Technical Assistance and Service Improvement Initiative

Grew the Communication Unit from 7 to 18 staff and established a robust, full-service communication team, including health communication specialists, writer-editors, graphic designers, SharePoint specialists, and web and application developers

Led the development and implementation of strategies, policies, and plans to improve and transform communication among state, tribal, local, and territorial (STLT) public health officials, national partners (e.g., ASTHO and NACCHO), and CDC’s workforce

Built communication partnerships with key CSTLTS public health partners including state, tribal, local, and territorial health departments, national partners (e.g., ASTHO and NACCHO), and tribal leaders

Provided strategic communication, promotion, and marketing technical guidance to CDC staff and external state, tribal, local, territorial, and nongovernmental organization partners

Generated, implemented, and ensured adherence to communication-related policies and procedures, such as clearance, brand identity, clear communication, and internal requests for communication expertise

Led multiple national communication campaigns, products, and activities, such as Did You Know?, Have You Heard?, Public Health Practice Stories from the Field, and Vital Signs Town Hall Teleconferences

Developed the CDC Communication Resource Center, a subscription-only portal to provide customizable CDC materials to jurisdictional health departments, in collaboration with the OADC Division of Public Affairs

Oversaw responses to internal and external inquiries from STLT partners

Directed all aspects of 8 CSTLTS websites and 51 SharePoint sites (40 internal and 11 external), including usability assessment, design, content creation, clearance, and maintenance

Participated on the CSTLTS Executive and Senior Leadership Teams, providing strategic input and guidance on communication issues

Office of the Director, Health Communication Team, Division of Adolescent and School Health, National Center for Chronic Disease Prevention and Health Promotion, Centers for Disease Control and Prevention, Atlanta, GA

Health Communication Team Lead (Supervisory GS-14) (40 hours/week) 4/08 – 8/11

Supervisor: Holly Hunt 770-***-****)

Led all health communication activities for the Division of Adolescent and School Health (DASH), including communication strategy creation, message development, media relations, health marketing activities, and publication and website development on a range of adolescent and school health topics, such as asthma management, sexual risk behaviors (HIV, STD, LGBTQ health, and teen pregnancy prevention), nutrition, obesity, physical activity, and tobacco

Oversaw a team of 6 staff members, including 4 health communications specialists and 2 contract web developers

Co-chaired the annual Adolescent and School Health Partners’ Meeting, serving a lead role in communication and marketing strategy creation, session planning, speaker identification and coordination, contract management, budget oversight, logistical coordination, and materials development

Managed all division communication contractor activities (two task orders), including scope of work and request for proposal development, application and selection process coordination, budget oversight, and daily project supervision

Led all media relations activities for the Youth Risk Behavior Survey and School Health Profiles data releases, including writing press releases; organizing media and partner telebriefings; creating talking points, Q&A documents, fact sheets, and SOHCOs; writing CDC.gov web features; and reviewing Congressional alerts

Oversaw all aspects of the DASH website, including a comprehensive usability study and redesign; creation, revision, and maintenance of content; and development of interactive applications

Led the development and dissemination of educational materials, promotional materials, and other communication products

Provided communication, promotion, and marketing technical assistance to state, local, and nongovernmental organization partners and CDC staff

Directed the DASH Success Story Workgroup, which included building partnerships with internal and external state, local, and nongovernmental organizations to develop success stories that effectively showcased accomplishments and developing a web-based application to track stories

Developed process for responding to internal requests and external inquiries from state and local health and education partners, media, national organizations, and consumers

Participated on the DASH Senior Management Team, providing strategic input and guidance on communication issues

Health Communication Specialist (GS-13) (40 hours/week) 6/06 – 3/08

Supervisor: Holly Hunt 770-***-****)

Led all contractor selection-related activities for DASH’s 2007 Funded Partner Meeting and oversaw the contract, including communication strategy, materials development, and logistical coordination work and budget issues

Managed contractor selection activities for DASH’s communications contract and oversaw the contract, including all daily project work and budget issues

Planned, developed, and produced educational materials, communication documents, and various other DASH-related products, including the 2007 and 2008 Success Story Booklets and the accompanying “How to Develop a Success Story” guide

Responded to internal and external inquiries and requests from health and education partners, national organizations, and consumers

Provided communication, promotion, and marketing support and technical assistance to DASH staff and partners

Oversaw the DASH Success Story Workgroup, which included working with internal and external partners to develop success stories to showcase accomplishments and outcomes

Office of the Director, Office of Program and Policy Information, Division of Cancer Prevention and Control, National Center for Chronic Disease Prevention and Health Promotion, Centers for Disease Control and Prevention, Atlanta, GA

Health Education Specialist (GS-13) (40 hours/week) 8/03 – 5/06

Supervisor: Steven Reynolds 404-***-****)

Led all Office of Program and Policy Information (OPPI) prostate cancer-related communication efforts and initiatives

Developed a Request for Task Order Proposal for a national cancer-related promotional initiative with a budget of more than $500,000

Managed all contractor selection activities with the Procurement and Grants Office

Served as contract technical monitor, including supervision of contractor activities and management of work and budget issues

Led the Comprehensive Cancer Control National Promotional Initiative, which encompassed all 63 state, tribal, and territorial Comprehensive Cancer Control programs and more than 30 national organizations, and supervised an ORISE Fellow for the initiative

Coordinated OPPI media-related activities for prostate cancer and comprehensive cancer control

Developed and produced educational materials, communication documents, reports, website resources, exhibit materials, and other communication and educational products relevant to OPPI and the Division of Cancer Prevention and Control (DCPC)

Responded to internal and external inquiries and requests from public health partners, national organizations, media, and consumers

Oversaw and participated in workgroups, committees, and other activities related to program planning, education, and communication

Developed DCPC website content, which included CDC and DCPC spotlights, scientific and programmatic features, and educational and communication materials

National Alliance of Breast Cancer Organizations, New York, NY 5/02 – 7/03

Director, Education Programs (40 hours/week)

Amy Langer 212-***-****)

Managed the education department of the National Alliance of Breast Cancer Organizations (NABCO), a leading breast cancer organization

Designed and implemented initiatives to educate target audiences about breast cancer and breast health through cause-related marketing programs with corporate partners

Developed, oversaw, and maintained all aspects of corporate partnerships and activities

Generated content and supervised production of educational materials for national distribution

Devised public relations strategies and tactics to educate the public about breast cancer and breast health

Created and executed national broadcast, radio, and print media relations activities

Served as NABCO spokesperson to consumers, the medical community, and the media

Developed and managed department al and program budgets and corporate donations

Participated in strategic planning and ongoing organizational development as a senior staff member

Supervised staff

Porter Novelli, New York, NY and Chicago, IL 12/99 – 1/02

Senior Account Executive (40 hours/week)

Jeffrey Sholemson 312-***-****)

Managed day-to-day public relations initiatives for multiple products on behalf of leading pharmaceutical companies

Coordinated communications activities for the U.S. Food and Drug Administration Advisory Committee meeting and subsequent approval and launch of oncology product

Built and nurtured relationships with patients, physicians, and advocacy organizations nationally and internationally

Researched national and international medical associations and advocacy organizations to identify partnership opportunities

Organized national and international media events and developed collateral materials, including video and radio news releases, press materials, Q&A documents, and key message documents

Strategized and coordinated national and international media outreach efforts to build awareness of products and diseases

Created public relations plans, proposals, and recommendations for numerous products

Developed and managed program budgets and monthly billing

Supervised account team

Health Science Communications, Inc., New York, NY 8/98 – 9/99

Program Director (40 hours/week)

Sue Evans 212-***-****)

Managed day-to-day medical education activities for an osteoarthritis account on behalf of a leading pharmaceutical company

Designed content and managed logistics of physician advisory board meetings and continuing medical education symposia to build and strengthen relationships with physician opinion leaders

Developed educational and scientific programs and materials, including scientific presentations, slide kits, meeting highlights brochures, and meeting materials

Created and managed implementation of publication plans designed to increase awareness of osteoarthritis disease and treatment among key physician and professional audiences

Prepared medical education plans and program recommendations to educate and build physician loyalty

Developed and managed program budgets and overall account billings

McCann Torre Lazur, Parsippany, NJ 11/97 – 7/98

Account Executive (40 hours/week)

Beth Beck 973-***-****)

Coordinated and directed day-to-day advertising activities for hepatitis B vaccine account on behalf of a leading pharmaceutical company

Developed promotional materials, including turnkey kits, brochures, reprint folders, sell sheets, and detail pieces

Prepared advertising program proposals and recommendations, project status reports, and budgets

Oversaw monthly billing

Montefiore Medical Center, Substance Abuse Treatment Program, Bronx, NY 10/94 – 8/97

Tuberculosis Prevention Coordinator (40 hours/week)

Marc Gourevitch 718-***-****)

Advised and consulted with physicians, medical provider staff, and outside agencies about the medical care and status of tuberculosis (TB) patients and their social service needs

Counseled TB patients regarding their medical care and status and social service needs

Oversaw quality assurance around TB prevention and treatment in substance abuse treatment program clinics

Trained clinic staff and educated patients about TB issues

Conducted research on trends in TB transmission

Centers for Disease Control and Prevention, Atlanta, GA 6/93 – 12/93

COSTEP Intern (40 hours/week)

Alison Spitz (no longer with CDC)

Prepared data and designed programs to test novel contraceptive decision-making model on a large population-based data set consisting of women aged 15 to 44

Conducted statistical analyses on a large population-based data set using SAS to model contraceptive decision-making

EDUCATION

Rollins School of Public Health of Emory University

Master of Public Health, Behavioral Science and Health Education, 5/95

Brown University, Providence, RI

Bachelor of Arts, Health and Society, 5/91

PROFESSIONAL DEVELOPMENT

Leadership for a Democratic Society/Federal Executive Institute

Leadership Coaching (ongoing)

CDC Leadership and Management Institute

Mastering Conflict Dynamics for Senior Leaders

Facilitation Skills for Leadership

Emotional Intelligence for Leadership

Team Leader Certificate Program

Preparing for Leadership

Optimizing Diversity for Executives

Supervisor Development Challenge

Conflict Resolution

Time Management

Moving from an Operational Manager to a Strategic Thinker

7 Habits of Highly Effective Managers

Succession Planning Workshop

How To Be an Effective Team Member

High Stakes Communication

Scientific Writing

Performance Management Expo

Contracting Officer Technical Representative Certification and Recertification

Legal Consideration for Working with Non-Federal Employees

Federal Appropriations Law

HHS Appropriations Law

Federal Acquisitions Regulations Overview

Acquisition Requirements Roadmap Tool

Contract Severability Online Training

CDC-Wide Workgroups

CIO Management and Operations Team (MOT) (Co-Chair/Chair, January – December 2020)

CIO MOT Breakroom Policy Update Workgroup Co-Chair

CIO MOT Working Capital Fund (WCF) Workgroup

CIO MOT Diversity and Inclusion Small Group Co-Lead

CDC Management Board (CMB)

CDC Associate Director for Communication Meetings

Diversity and Inclusion Executive Steering Committee (DIESC)

Equal Employment Opportunity Advisory Board (EEOAB)

Human Resource Office Advisory Board (HROAB)

Agency Review Committee (ARC)

Workplace Safety Subcommittee (WSSC)

References available upon request.

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