Manager Employee Relations

Shushanik Karapetyan

***-**** ******** ****** ****, North York, ON M2J 1V3 647-***-**** *********.**********@*****.*** Extensive background in Human Resources, recognized for commitment, interpersonal skills and fostering solid internal and external working relationships.

• Good understanding of employment law in Ontario (Employment Standards Act, Human Rights Code, Health and Safety Act, AODA).

• Advanced computer skills in: MS Word, Excel, PowerPoint, Picture Manager, QuickBooks, Intranet, Prezi, Outlook and social media (LinkedIn, Twitter).

Areas of Expertise:

Recruitment Job Evaluation Training and Development

Onboarding/Off boarding Benefits Administration Labor Relations

Performance Management Disability Management HRIS and ATS Technologies PROFESSIONAL EXPERIENCE

Daily Computing Solutions (www.dailycomputers.com ) Daily Computing Solutions has been serving the greater Los Angeles area for over 22 years by providing managed IT solutions. OPERATIONS CONSULTANT (freelance) Dec 2020-present

• Operations: provide operational improvement via consultation and evaluation

• Cost-effectiveness: recommend cost-effective solutions to operational challenges

• Finances: perform cost calculations and coordinate budgets. DataStream IT (www.datastreamit.com )

For over 15 years, Datastream has been providing IT services to businesses throughout the Greater Los Angeles area. OPERATIONS CONSULTANT (freelance) Oct 2018-present

• Administration: create sales tickets/quotes based on the clients’ needs

• Payroll: on a bi-weekly basis process the time and expense reports and run the payroll via Gusto payroll system

• Bills: pay the vendor bills based on the invoices as well as reconcile all the payments against the customers’ invoices. Flemingdon Health Centre (www.fhc-chc.com )

Flemingdon Health Centre is a registered charity and incorporated not-for-profit Community Health Centre providing a range of health related services.

HUMAN RESOURCES GENERALIST (contract) Oct 2018-Nov 2019 Trusted advisor to management and employees to promote a workplace that enables the organization to develop its organizational goals.

• Labor relations: provide employee data to the union; communicate and manage issues with union representative

• Employee relations: provide guidance and knowledge to management regarding HR issues, legislation, policies and practices; assist in resolving employee issues; support in the workforce planning process and HRIS reporting

• Performance management: keep track of the performance evaluation completion dates; advise supervisors when preparing performance improvement plans; identify and recommend practices to improve the people management; participate in various committees

• Payroll: coordinate all payroll changes, collect payroll documentation and submit to Payroll for processing; provide assistance and back up support for Payroll

• HR administration: organize and maintain employee files; ensure that employee data is kept up to date and meets the organizational and legislative requirements; provide quarterly reports; draft announcements, memos, letters, minutes; process offer letters, letters of employments, attendance reports, benefits documentation, job postings, forms, orders/invoices, assist with meeting coordination and general administrative duties Association for Women’s Rights in Development (www.awid.org ) AWID is a global, feminist, membership, movement-support organization working to achieve gender justice and women’s human rights worldwide.

HUMAN RESOURCES COORDINATOR (maternity leave contract) Aug 2017-Dec 2018 Hands-on representative of the HR department in all HR functions.

• Recruitment, hiring and orientation: drafted job descriptions, reference check questions, interview questions, screening tools, prepared employment agreements, coordinated the onboarding/orientation of new staff

• Benefits administration: acted as a liaison between staff members and benefit provider with claims’ issues; coordinated all benefitsfor US, Canadian and international staff members

• Payroll: coordinated all payroll changes, prepared forms, did calculations and got authorizations before passing them to Finance Department for processing the payments

• Policies and procedures: participated in all the meetings around the policy discussions, conducted research, amended policies that fit the organizational and employee needs, stored and distributed the new/amended policies, monitored compliance with legal requirements

Ontario Trillium Foundation

The Ontario Trillium Foundation (OTF) is an agency of the Government of Ontario, and one of Canada’s largest granting foundations.

(www.otf.ca )

HUMAN RESOURCES ASSISTANT (contract) Jan 2017-Mar 2017 HUMAN RESOURCES INTERN Dec. 2016-Jan 2017

Provided general administrative support to the HR department in the areas of recruitment, maintaining accurate, up-to-date HR filing systems and personnel records; onboarding of new hires and other administrative duties.

• Full cycle recruitment: screened high volumes of applications for entry to mid-level positions, shortlisted candidates for interviews, drafted interview guides, arranged testing

• Employer branding: assisted Talent and Engagement Team with developing Employer Value Preposition by analyzing data and identifying themes

• ADP Cloud: managed the transition from paper based employee files to electronic files

• Employee file audit: led the audit of employee files to make sure that they were complete and up-to-date and that accurate leave entitlements were recorded for each staff as well as worked with Leadership Team to ensure the reviews were completed on time International Research & Exchanges Board (www.irex.org ) Armenia Representative Office 2008-2015 IREX, funded by the US Department of State, is an international not-for-profit organization. SENIOR HUMAN RESOURCES MANAGER 2013-2015

Sole leadership of HR operations of Armenia field office by coordinating all HR functions through US headquarters.

• Employee issues: addressed employee issues in a proactive and constructive manner, providing objective and neutral human resources expertise and advice and facilitating conflict resolution

• Disability management: initialized the Disability Management Program by directing required resources for creating and maintaining an effective work setting and equipment for employees with disabilities, identified the accident/illness history and current return-to-work practices, dedicated resources for the success of Disability Management Program

• Organizational development and HR planning: planned, developed and implemented strategic organizational development initiatives, determined classification of role level for new positions and reviewed classification of existing positions into appropriate role level as required based on established structure HUMAN RESOURCES MANAGER 2011-2013

Sole guidance and management of Human Resources services, policies, and programs.

• HR policies and procedures: developed draft policies and/or revised policies. Incorporated all relevant legal and legislative practices into HR policies

• Benefits administration: established, maintained, and managed benefits for the employees of the organization which included medical insurance, pension plans, vacation time, sick time, unpaid leaves of absence and parental leaves

• Training and development: developed and implemented annual organizational training and development plans and supported the implementation of departmental and individual development plans HUMAN RESOURCES GENERALIST 2010-2011

Key person within the human resources function of the organization, responsible for the day-to-day management of HR operations.

• Full cycle recruitment: designed and placed job postings, screened applications, conducted interviews, negotiated offers, verified credentials, certifications, conducted background checks for entry to mid-level positions

• HR administration: oversaw HR Administration including preparation of offers of employment, managing probationary review processes, attendance management, employee files, policy and administration, legal liaison

• Job evaluation: systematically conducted a comprehensive analysis of each position's tasks, responsibilities, knowledge, and skill requirements used to assess the value to the employer of the job's content and provided an internal ranking of the jobs

• Compensation: supported the annual salary administration program by ensuring accuracy of employee data to develop salary spreadsheet, calculated the impact of salary adjustments using salary matrix tool and prepared salary review letters for all staff. Advised on compensation, benefits, and other terms of employment HUMAN RESOURCES COORDINATOR 2009-2010

Facilitated daily HR functions by keeping track of employees’ records and supporting the interview process by focusing on the organization’s talent pipeline growth and improvement of the sourcing tactics.

• Full cycle recruitment: designed and placed job postings, screened applications, conducted interviews, negotiated offers, verified credentials, certifications, conducted background checks for entry to mid-level positions

• Onboarding/Off boarding: implemented onboarding program to increase the engagement and job satisfaction of new hires as well as conducted exit interviews, updated organizational chart and phone directory, provided letters of reference and exiting documentation.

• Performance management: led the performance management system to provide a quantified view of employee’s performance HUMAN RESOURCES ASSISTANT 2008-2009

Acted as the liaison between HR manager and employees, ensuring smooth communication and prompt resolution of all queries.

• Full cycle recruitment: designed and placed job postings, screened applications, conducted interviews, negotiated offers, verified credentials, certifications, conducted background checks for entry to mid-level positions

• Employee wellness: planned ongoing budget, arranged assessments and liaised with leadership team and staff regarding employee wellness

Direct Aid Association Hospital School

The Direct Aid Association (DAA) Hospital School is a non-governmental charitable organization that organizes and implements Hospital School projects by working both with hospitalized children and the outpatients (www.daa.am ) ADMINISTRATIVE ASSISTANT 2007-2008

Acted as the liaison between HR manager and employees, ensuring smooth communication and prompt resolution of all queries.

• Daily operations: received, sorted and distributed mail, maintained the inventory of office supplies and stationery, completed general office duties, answered incoming telephone calls and forwarded them to the appropriate personnel

• School administration: planned the agenda of the teachers, made sure that they have all the materials for the class, made calls to hospital to see how the patient students were doing, scheduled teachers’ visit to their hospital rooms, created report cards EDUCATION, CERTIFICATION & PROFESSIONAL DEVELOPMENT

• Certified Human Resources Leader – currently working towards certification

• York University, 2017

Certificate in Human Resources Management

• Toronto District School Board, 2016

Certificate in Customer Service and Administration

• The United States Institute of Peace, Washington, D.C., 2011 Certificate in Conflict Analysis

• University for Foreigners of Perugia, Italy, 2009 Certificate in Italian Language and Literature

• Yerevan State Linguistic University after V. Brusov, Yerevan, Armenia, 2008 Bachelor’s Degree in Linguistics with Honors

• Bemidji State University, Bemidji, MN, USA,

2007 Certificate in Special Education

• World English Institute, Little Rock, AR, USA,

2005 Diploma in English Language

Professional Development:

Professional development trainings include Occupational Health and Safety in Ontario, Best Practices in Disability Management, Mental Health in Workplace, International Human Resources Management, Stress and Time Management, Human Resources Management, Practical Tips for Drafting Employment Contracts, Substance Abuse and Drug & Alcohol Testing, WSIB Claims for Chronic Mental Stress, Managing Employee Terminations, Bill 47

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