Manager Employee Relations
Resume:
Miciela (Mickey) Bush
Stafford, VA
********@*****.***
Linkedin: www.linkedin.com/in/micielabush
Facilities and Hospitality Operations Professional
PROFESSIONAL SUMMARY
Experienced Facilities and Hospitality Operations Manager with over 10 years of exceptional performance in the financial and operations service industries. Proven ability to meet aggressive deadlines and reduce operating cost through implementing innovative and effective hospitality and facility solutions. Highly competent in facilities operations, hospitality, budget management, and human resources administration. Effective leader and communicator within team and collaborative environments which exhibit my true passion in making a difference within any organization.
CORE COMPENTENCIES
Training and Development Vendor Management Foodservices
Employee Relations Budget Management Facilities Operations Project Management
Leadership Retail Management Event Planning
PROFESSIONAL EXPERIENCE
Fannie Mae - Washington DC March 2015 – March 2021
Facilities and Hospitality Operations Manager, May 2017- March 2021
As a Facilities operations lead, I was responsible for execution of prevent maintenance projects, and management of the events and foodservice program.
Managed facilities program to include:
Implemented new and existing preventive maintenance projects (new HVAC, new non-slip flooring, etc.)
Decommissioned 1,500 workstations to included furniture and technology per COVID-19 DC protocols
Developed a new start Fannie Mae on-site service call program to receive, monitor and respond to any intermediate level maintenance requirements
Installation of plexi-glass at reception desk, security offices, and technology service areas to ensure safe and proper social distancing for 3,300 employees’
Developed, managed, and implemented on-site and mail out distribution program of 9,200 safety PPE kits for employee re-entry and new hires during COVID-19
Responsible for sourcing of vendors and vendor proposal reviews for new installation projects
Developed and deployed social distancing digital and physical signage for walls, workstations, and flooring throughout three Fannie Mae Worksites (~1,000,000 square feet)
Conducted daily quality assurance audits to ensure proper execution of new COVID-19 cleaning methods
Managed hospitality program to include:
Managed foodservice profit and loss labor and expense budget of $3 million
Sourced and implemented contactless cup dispensers for employee coffee stations
Conference room space planning and install of signage, based on COVID-19 safety protocols
Relocation of café services to increase customer participation and revenue
Developed hospitality amenities: dry cleaning, car wash, virtual fitness classes, virtual concierge services, seasonal restaurant concepts
Implemented new food and beverage program for 4,800 employees: sourcing of china, mugs, food stations, multiple retail outlets, and staffing
Managed vendor performance to ensure best in-class service and quality
Daily oversite of retail and event services such as café, catering, events, and grab-n-go outlets
People manager for four employees and vendor manager for 120 employees supporting in-house events, café, retail outlets, and reception
Prepared and conducted yearly performance evaluations for full-time employees
Event Management Specialist - March 2015 – May 2017
Managed full cycle of event logistics and execution to include site selection, budget, vendors, catering, setup, audio visual, charter transportation, exhibitor registration, budget management, branding
Contract negotiation for event venues, audio visual, food and beverage
Managed attendee registration payment, marketing materials
Created and managed online Cvent registration for events with 500+ attendees
Build-out and managed event app via CrowdCompass
Conducted customer meetings to discuss purpose of event and status updates throughout event build out
Planned and executed annual company-wide events: Family Day, Holiday Party, Board Meetings
ABM Building Services LLC - Alexandria, VA December 2013 – January 2015
Human Resource and Accounting Specialist
Processed new hire paperwork: applications, background checks, drug test
Reviewed new hire documents, benefit, and company policies with new hires
Instructed staff on benefit enrollment
Maintained OSHA 300 logs to include work related incidents and injuries
Processed employee payroll via ADP payroll system
Set-up and maintained employee files in ADP: tax exemptions, deductions, benefits, etc.
Analyzed labor and expense reports via Linc Laser System
Trained supervisors on workers comp claim procedures
Audited employee benefits
Conduct unemployment interviews with State Deputies
Relevant Work Experience
Ritz Carlton and Marriott Properties:
Event Specialist September 2013 – December 2013
Banquet Coordinator November 2011 – September 2013
Front Desk Manager October 2010 – November 2011
Food and Beverage Operations Supervisor June 2009 – October 2010
Assistant Restaurant Manager February 2008 – June 2009
Education
Bachelor of Arts and Science, Hotel and Restaurant Management, University of Maryland Eastern Shore - Princess Anne, MD
Associate of Science, Culinary Arts, Johnson & Wales University - Norfolk, VA
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