Miciela (Mickey) Bush

Stafford, VA

301-***-****

adk5dc@r.postjobfree.com

Linkedin: www.linkedin.com/in/micielabush

Facilities and Hospitality Operations Professional

PROFESSIONAL SUMMARY

Experienced Facilities and Hospitality Operations Manager with over 10 years of exceptional performance in the financial and operations service industries. Proven ability to meet aggressive deadlines and reduce operating cost through implementing innovative and effective hospitality and facility solutions. Highly competent in facilities operations, hospitality, budget management, and human resources administration. Effective leader and communicator within team and collaborative environments which exhibit my true passion in making a difference within any organization.

CORE COMPENTENCIES

Training and Development Vendor Management Foodservices

Employee Relations Budget Management Facilities Operations Project Management

Leadership Retail Management Event Planning

PROFESSIONAL EXPERIENCE

Fannie Mae - Washington DC March 2015 – March 2021

Facilities and Hospitality Operations Manager, May 2017- March 2021

As a Facilities operations lead, I was responsible for execution of prevent maintenance projects, and management of the events and foodservice program.

Managed facilities program to include:

Implemented new and existing preventive maintenance projects (new HVAC, new non-slip flooring, etc.)

Decommissioned 1,500 workstations to included furniture and technology per COVID-19 DC protocols

Developed a new start Fannie Mae on-site service call program to receive, monitor and respond to any intermediate level maintenance requirements

Installation of plexi-glass at reception desk, security offices, and technology service areas to ensure safe and proper social distancing for 3,300 employees’

Developed, managed, and implemented on-site and mail out distribution program of 9,200 safety PPE kits for employee re-entry and new hires during COVID-19

Responsible for sourcing of vendors and vendor proposal reviews for new installation projects

Developed and deployed social distancing digital and physical signage for walls, workstations, and flooring throughout three Fannie Mae Worksites (~1,000,000 square feet)

Conducted daily quality assurance audits to ensure proper execution of new COVID-19 cleaning methods

Managed hospitality program to include:

Managed foodservice profit and loss labor and expense budget of $3 million

Sourced and implemented contactless cup dispensers for employee coffee stations

Conference room space planning and install of signage, based on COVID-19 safety protocols

Relocation of café services to increase customer participation and revenue

Developed hospitality amenities: dry cleaning, car wash, virtual fitness classes, virtual concierge services, seasonal restaurant concepts

Implemented new food and beverage program for 4,800 employees: sourcing of china, mugs, food stations, multiple retail outlets, and staffing

Managed vendor performance to ensure best in-class service and quality

Daily oversite of retail and event services such as café, catering, events, and grab-n-go outlets

People manager for four employees and vendor manager for 120 employees supporting in-house events, café, retail outlets, and reception

Prepared and conducted yearly performance evaluations for full-time employees

Event Management Specialist - March 2015 – May 2017

Managed full cycle of event logistics and execution to include site selection, budget, vendors, catering, setup, audio visual, charter transportation, exhibitor registration, budget management, branding

Contract negotiation for event venues, audio visual, food and beverage

Managed attendee registration payment, marketing materials

Created and managed online Cvent registration for events with 500+ attendees

Build-out and managed event app via CrowdCompass

Conducted customer meetings to discuss purpose of event and status updates throughout event build out

Planned and executed annual company-wide events: Family Day, Holiday Party, Board Meetings

ABM Building Services LLC - Alexandria, VA December 2013 – January 2015

Human Resource and Accounting Specialist

Processed new hire paperwork: applications, background checks, drug test

Reviewed new hire documents, benefit, and company policies with new hires

Instructed staff on benefit enrollment

Maintained OSHA 300 logs to include work related incidents and injuries

Processed employee payroll via ADP payroll system

Set-up and maintained employee files in ADP: tax exemptions, deductions, benefits, etc.

Analyzed labor and expense reports via Linc Laser System

Trained supervisors on workers comp claim procedures

Audited employee benefits

Conduct unemployment interviews with State Deputies

Relevant Work Experience

Ritz Carlton and Marriott Properties:

Event Specialist September 2013 – December 2013

Banquet Coordinator November 2011 – September 2013

Front Desk Manager October 2010 – November 2011

Food and Beverage Operations Supervisor June 2009 – October 2010

Assistant Restaurant Manager February 2008 – June 2009

Education

Bachelor of Arts and Science, Hotel and Restaurant Management, University of Maryland Eastern Shore - Princess Anne, MD

Associate of Science, Culinary Arts, Johnson & Wales University - Norfolk, VA

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