Management Service

IT Analyst

VISA - TIER * Dependent (Can work fulltime/Part time/Contract)

Manchester M4 1HG

Organizational Change Management Consultant

Steven K

Email: **********@*****.***

Contact No: +44-746*******

Summary

Talented Sr. Change Coordinator/Project Coordinator with exceptional record of employing IT solutions that meet business goals and objectives. Innovative and resourceful problem solver, skilled in working with strong technical teams with a positive “can do” drive to meet and exceed business objectives.

7+ years (2yrs in HR & 5yrs in IT) of initiating and delivering sustained results in Change Management for Fortune 500 firms across a wide range of industries including (software, banking, automobile, e-commerce and government). Major experience lies in implementing the SAN/NAS migration and change management activities and support the migration activities in the datacenters as an IT Analyst.

Experience working on large scale, complex, multi-geography/ global change, service-based projects, and transformation projects including technology implementations

Proficient Stakeholder management across multiple business and technical levels.

Education

Bachelors in ECE from JNTU, Hyderabad (2011)

Certification

ITIL 4 in IT Service Management (GR671214073PK)

Company: Hitachi – Confidential Bank

Duration: Jan 2019 - Present

Job Title: Sr. Change Coordinator/Project Coordinator

Responsibilities:

As Change Control Coordinator for Confidential Bank, will manage the day to day activity within Change Control, in accordance with the change control policy and process.

Manage change requests, ensuring changes follow defined process and comply with requirements.

Responsible for managing all requests for change are logged on the ITSM tool, reviewed, approved & executed by the teams.

Ensuring that the change is categorized appropriately (planned, standard or emergency)

Reviews change requests to ensure scheduled time does not conflict or create risk with other scheduled changes.

Analyze RFCs submitted to ensure sufficient information is provided so that risk can be accurately assessed by the Change Advisory Board (CAB)

Responsible for ensuring the Forward Schedule of Change is kept up to date and distributed to all applicable stakeholders.

Ensure Post Implementation Reviews (PIRs) are carried out for any partially successful, rolled back or failed changes.

Change Management scheduling conflicts and deviations according to established practices, and obtains advice when precedents are unclear or unavailable.

Ensure that all reports delivering on customer SLAs and KPIs are accurate prior to distribution.

Handling Change Management Process and Release Management Process in ServiceNow.

Maintain IT Service Management (ITSM) governance within an IT environment aligned with ITIL and in a Change Coordination.

Maintain procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.

Conducts CAB meetings, ensures change implementers are invited as needed per change requests submitted

Review all implemented changes to ensure that they have met their objectives; refer back any that have been backed out of or have failed

Liaise with all necessary parties to coordinate change approvals

Ensure defined change management and ITIL processes are adhered to and where appropriate, implement options to address non-conformance

Identify, train and communicate best practices related to Change Management and ServiceNow to customers and employees

Work in a fast-paced environment performing, overseeing, and maintaining a high volume of change requests and their status daily.

Support gathering of samples for audit requests.

Managing change requests and release for critical application from build phase to production environment.

Review and analyze various reports regarding change and release management.

Customizing service management workflows aligning with business requests

Ensures that all related Change Management processes and related documentation are always valid.

Problem Management

Analyses trends by reviewing Incident and Problem records and undertaking Service Improvement plans

Proactively identifies potential Problem sources by discussing with Business leads, the service desk manager, Site Support team leads, Infrastructure and the Delivery team leads any potential issues not already logged as a problem record

Prevents the recurrence of Problems across multiple systems

Maintains inventory of problems under analysis and their current progress and status

Follows up issues and progress with various technical leads from initiation through to full resolution of the problem.

Coordinating meetings to resolve said problems ensuring all required stakeholders are involved including both the business affected and the technical resources required. Dependent on the nature of the Problem will determine whether these meetings are held weekly or monthly

Company: Systel Inc

Duration: Oct 2015 – Nov 2018

Job Title: Sr. Resourcing Specialist (Change Control Coordinator/Project Coordinator)

Responsibilities:

Create partitions through the web console and manage the user accounts (account creation and reset passwords)

Good understanding of the SAN Storage Migration process in Data Center

Worked with a Data Centre IT Infrastructure technicians to coordinate the change requests

Managed Scheduling, Change Management, and Planning of activities in a Data Center

Handled high volume of e-mail communications

Worked in a high volume/turnover environment

Created and Implemented Systems Release and Change Management ITIL guidelines and procedures

Worked with client to understand and document requirements for Systems Release and Change Management

Undertake a review of any proposed problem records to understand whether it would be beneficial to raise both a problem record and a problem team to facilitate the resolution of this problem or to understand whether the current work around is sufficient

Assisted in developing work flow of Release and Change Management procedures

Integrated Release and Change Management procedures with various project work streams related to the development of a new system along with Operational procedures after the system implementation

Developed and presented recommendation, explaining and clarifying results

Create, track and monitor change requests on Servicenow, following the ITIL Change Management lifecycle

Ensured that each Change Request had the appropriate supporting documents for each assigned release

Progressed each Change Request through its standard approval stage. Interfaced with Engineering teams for availability of all new or changed build components, communicated the server release schedules and chaired/facilitate the Cab Meetings.

Follow up with all the stake holders (server/application/DB support teams) for getting the necessary approvals to initiate the changes and follow the set escalation process incase of any misses

Chair and Host the weekly/monthly/quarterly meetings via audio/video bridges (Webex) to discuss the change metrics with the teams, managers and clients, and work towards achieving the desired targets

Company: Abacus Service Corp

Duration: June 2014 –Sep 2015

Job Title: Lead HR/Recruiter

Responsibilities:

Managing full-lifecycle of recruitment (full-time/permanent, contract) and hiring processes, sourcing (direct, indirect), pre-screening, interviewing, reference checking, offer negotiations and hiring documentation.

Payroll management and processing.

Employee benefits and bonus packages

Implementing and modify compensation and benefits plan.

Extensive worked on different sites such as Dice.com, Monster.com, Indeed.com, and Career Builder.com etc.

Ability to work effectively in high-pressure environments.

Have experience recruiting for contract, contract to hire and permanent positions.

Recruited resources in various technologies.

Made extensive use of the major job boards including: Dice, Monster, Zip recruiters, Carrier Builder downloading viewed resumes and posting advertisements on the professional sites Like LinkedIn or Google group to attract qualified technical individuals to apply.

Recruit all kinds of roles of software professionals.

Worked on Corp to Corp or 1099 and W2 tax terms.

Payroll and Benefits Management.

Managed end-to-end Recruitment, database and applicant tracking through JobDiva (JobDiva is Powerful Staffing Tools).

Filtered through and reviewed completed candidate resume while evaluated applicant’s work history, education and training, job skills, desired salary/hourly rate, and qualifications against open requirements.

Evaluated and initial screening of selected candidates, route to sales staff for placement, and placing resources as per client needs.

Matched the candidate with appropriate jobs and marketed candidates to the Account Manager responsible for that position.

Negotiated salaries and hourly rates, extended offers of employment to successful candidates and supported in filling up all the necessary paper work after the hire.

Worked with candidates on various work permit visa’s (H1B, F1 (OPT/CPT), EAD, Green card and US citizens).

Conducted in depth interviews with candidates by telephone to determine skills, knowledge, interest, market value, and availability.

Managing Resources and tracking until closures.

Acting as a bridge between VMS/Clients-recruiters and also leading a team of recruiters.

Developed and implemented effective recruiting strategies in order to attract, screen, recruit, and select high quality candidates.

Practiced numerous sourcing strategies including referral generation, ad posting, position postings, direct sourcing/cold calling and networking to develop a qualified pool of candidates.

Articulated and negotiated job offers with candidates.

Expert in verifying all kinds of ID’s and authorization documents.

Company: Logic Planet, Inc.

Duration: Sep 2013 - May 2014

Job Title: Technical HR/Recruiter

Job Responsibilities:

Managed recruiting process from requisition initiation to sourcing, to acceptance of offer and final placement.

Payroll management and processing.

Employee benefits and bonus packages

Implementing and modify compensation and benefits plan.

Evaluate requirements received from Account Managers

Worked on various tax terms like C2C, 1099 and W2, Fulltime

Search consultants from job sites like, Monster, Dice, Career Builder, Zip Recruiter, JobDiva, Craig list & other free websites and in house Database systems and through vendors, and identify best consultant in the market with client requirement.

Responsible for handling & closing multiple client requirements simultaneously.

Place job requirements on the Internet to increase available candidate pool.

Screening resumes and shorts listing and evaluating the consultants.

Initial phone screens, short-listing profiles, conduct interviews etc. - Follow-up/co-ordination with potential candidates for prospective US employment

Formatting resumes as per clients specifications before submission.

Negotiate on rate and obtain necessary details for submission.

Providing update lists of consultants to the account managers.

Integrating with the account managers and assess their future requirements.

Worked closely with the CEO and managers in the company to determine job requirements and appropriate recruiting strategies.

Excellent command on sourcing the requirements, negotiation and maintain the relationship with the vendors and clients.

Submitting the consultant profiles for suitable requirements and keep the follow upon every submission.

Responsible for managing vendor relations, rate negotiations with Third Party vendors to ensure the best possible rate based on candidate, skills, location, and availability.

Responsible to get & give the rate confirmation on each client submission and follow up starting from scheduling interviews to till the consultant joins with the client

Maintain the good relationship with the consultants, vendors and clients and understanding the need of consultants.

Updating the profiles into Job Portals like Dice, Monster, Carrier Builder and Tech fetch

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