Customer Service Representative
Resume:
MARIA PACITA I. MATE
Block ** Lot ** Phase *B, Golden City Subdivision
City of Santa Rosa, Laguna
Maldives Mobile: 092*-***-****
Email Address: ******.******@*****.***
Work Experience
July 2018 – Feb 2020 Customer Service Representative iQor – Sta. Rosa, Laguna
Manages large amounts of inbound calls in a timely manner while consciously applying NPS strategies.
Identifies customers’ needs, clarifies information, and provides appropriate solutions.
Utilizes applicable scripts when handling different topics. Jan 2017 – May 2018 Customer Management Assistance Medicard Philippines – Alabang, Muntinlupa
Answers calls and provides corresponding assistance promptly for claims and insurance inquiries.
Prepares the patient information sheet for phoned-in reports of hospital admissions.
Receives and logs customer complaints using the specified form and tries to deliver solutions/actions to these complaints. July 2014 – Sep 2015 Admitting & Information Staff Sta. Rosa Hospital and Medical Center – Sta. Rosa, Laguna For Admitting:
Primes patients or relative of the patients before hospital admission.
Coordinates with the nurse station for room allocation.
Encodes patients’ information in the system.
Updates backups on Excel.
For Information:
Encodes patients’ information for laboratory and outpatient department.
Gives out doctors’ clinic hours and answers calls.
Gets HMO’s approvals for outpatients and inpatients. March – May 2014 Patient Care Coordinator
Healthway Clinic – Alabang, Muntinlupa
Assists clients throughout their executive checkups.
Accepts calls from clients for inquiry and scheduling.
Schedules clients for their checkups, confirms it through texts, calls and emails.
Monitors/supervises the whole facility.
April – October 2008 Customer Service Representative HSBC HDPP – Alabang
Handles calls and inquiries from Card Holders in the US.
Reports stolen/lost cards.
Assists clients about the transactions of their credit cards. Education
2013 Bachelor of Science in Nursing
University of Perpetual Help – Dr. Jose G. Tamayo Medical University Personal
Date of Birth: August 30, 1986
Place of Birth: Bacoor, Cavite, Philippines
Age: 33
Marital Status: Single
Dependent: One (1)
Citizenship: Filipino
References
Jasmin Galang
Learning & Development Facilitator,
Wells Fargo EGS 091********
Melissa Voluntad
Sales Manager, Medicard Philippines
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