Front Office Customer

PERSONAL INFORMATION

Full Name : Wadia Rezgui

Date of Birth : 15 August 1980

Nationality : Tunisian

Telephone No. : 30014849

Email : **********@*******.***

Adresse : AL Wakrah Qatar

EDUCATION

Faculty

Institution

Year

Bachelor’s in communication sciences

Press and Information Sciences Institute Tunisia

2002-2007

high school diploma in literature section

Liberty School _ Tunisia_

2001-2002

CAREER PATH

Period

Organization

Department / Title

Jan 2015 till now

Al sharq newspaper Qatar

Administrative receptionist

2012 till Jan 2014

Al Mahdi clinics

Receptionist

Feb 2010-2012

Taiba Hospital (Kuwait)

Receptionist

Feb 2008- 2009

Al Mowasat Hospital (Kuwait)

Receptionist

EXPERIENCE SUMMARY

Al sharq newspaper - Qatar

welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Record the entry and exit timing of employees who don’t have entry card and submit a report of these timing to the administration

Al Mahdi clinics –Tunisia-

Accepting all walk INS patients

Opening files and Prepare the invoices

Guide guests about general location of rooms and various blocks in the building.

Maintain medical record and include any suggestions from visitors to improve the services of hospital.

answering phones and assisting callers with any information they need

provide courtesy calls to patients to remind them of an upcoming appointment.

Drawing fess based on the type of insurance if any

Taiba hospital – Kuwait

Welcome guests and greet them cheerfully.

Opening files and Prepare the invoices

Answer phone calls, note down specific information or record as voice messages, transfer calls to different hospital staff and ensure that no calls go unanswered.

Schedule appointments with doctors and answer queries of patients about meeting times of surgeons and expert consultants.

Answer all non - medical questions of guests.

provide courtesy calls to patients to remind them of an upcoming appointment.

Drawing fess based on the type of insurance if any

Al Mowasat Hospital (Kuwait)

Accepting all walk INS patients

Opening files and Prepare the invoices

Answers calls for inquires

provide courtesy calls to patients to remind them of an upcoming appointment.

Schedule appointments with doctors

Drawing fess based on the type of insurance if any

OTHER SKILLS

Language Skills:

Excellent command of French (written and spoken)

Excellent command of English (written and spoken)

Native language Arabic

Computer skills: -

MS Windows XP.

MS Word.

MS Excel.

Knowledgeable with different office equipment's like scanner, copy machine & CD writer.

.

Extra skills: -

Self-motivated and has a high-level commitment to the job and the organization.

Good analytical and organizational abilities.

Ability to work independently.

Good working knowledge in a fully computerized environment.

Good administrative and inter-personal skills.

Almost 2 years' experience in various capacities.

Culturally adept at working with various nationalities and background

Contact this candidate