Manager Branch

MUHAMMED.RISHAM.C A

E-Mail: *********@*****.**.**

Mob: 009**-******** (Oman)

Personal no : +91-989*-**-****

Looking for a position one that will build on my skills and expertise, and provide scope for upward movement along with the achievement of organizational goals.

Executive Summary

An insightful person with 14 years of experience in Operational and sales activities of Branch.

Presently associated with Integrated Solution Insurance Brokers, Oman as Branch Manager.

Possess motivational management style with a record of building effective and successful operational team.

A keen planner & true believer in teamwork with expertise in establishing the organizational key focus of ensuring optimal utilization of resources.

An effective communicator with excellent relationship building & interpersonal skills; strong analytical problem solving & organizational abilities.

Key Result Areas

INTEGRATED SOLUTIONS INSURANCE BROKERS

Rated 05th among the Insurance broking firms in Oman – Majorly dealing in General Insurance Business with 23 branches spread across Oman

Location :- SINAW, Sultanate of Oman

Period :– 14 Dec 2013 – Till date

Designation: Branch Manager – Sales & Operations

Nature Of Work:

Achievement of business figures set by the management in the form of fresh business (dealership business) and also by servicing the walk in customers.

Procuring competitive rates from Insurance Co’s with the help of senior officials in the scene of competition.

Responsible for making new tie ups (dealerships / agents).

Handling the claims and helping the customers in getting a quick response / solution for the same.

Adherence of underwriting guidelines specified the respective Insurance companies and also the circulars by the top management.

Achieving maximum customer satisfaction by issuing the policies and delivery of the same in a timely and accurate manner.

Training of the software of respective Insurance Co’s to new joinees as and when demanded by the management.

Taking care of banking activities on a day to day basis.

Handling back office responsibilities.

Maintaining good and professional customer interactions.

Be responsive to questions or concern and follow through on commitments.

M/s Reliance General Insurance Co Ltd

Location- Cochin and Kollam, Kerala, India.

Period – Feb 2007 to Dec 2013

Designation: Branch Service Manager.

Nature Of Work:

Inward & Quality Assurance

1.Timely & Accurate Inward of proposals + Endorsement Request

2.Quality Check on the Inward Transactions to ensure receipt of mandatory document, mandatory fields

3.Banking – Ensure Timely handing over of Pay In Slip to Bank.

4.Ensure underwriting guidelines are followed, responsible for compliance.

5.Ensure documents come within agreed time into office for processing.

Claims Servicing

(a) Ensure providing of policy copy/64VB data requests in timely manner to claims team.

Administrative Role

(a)Ensure all outsourced staff are regular in office timing

(b)Recruitment & Retention of DEO’s.

(c)Productivity Tracking of DEO’s

(d)Payment to Vendors on timely basis.

(e)Handling Petty cash

BPMS (Quality assurance norms: - ISO / CMA Standards)

(a) Owner of BPMS processes in Branch

1. Policy Issuance

2. Endorsement Issuance

3. Renewal Notice Generation

(b) Compliance of above processes.

(c) Co-ordinates all quality/ technical audits in branch.

Policy Administration

(a) Policy issuance on time and ensuring quality of documents

(b) Quality Check (QC2), printing and outward

(c) Monitor pendency on a daily basis.

(d) Document filing and storage – ensure document filing is done and stored properly. Archiving

with NAX done regularly.

(e) Endorsements – (Customer requests or defects), aim for zero defect culture.

(f) Cheque bouncing monitoring and policy cancellation.

Renewals

(a) Ensure relevant data is available (files from local storage or NAX).

(b) Ensure renewal notices generated on time and hand over to sales.

Cheque Dishonour

(a) Timely cancellation of Policies on account of Cheque Bounce as per intimation from Cashier.

(b) Timely dispatch of the Cancellation Letter to the Customer & legal authorities (wherever required)

Sales

(a)Proactive Follow up with customers to close the renewals on time.

(b)Ensuring a decent and expert service rendered for all the Showroom dealers.

(c) Discrepancy Closure.

Professional Experience

Integrated Solution Insurance Brokers Since Dec ‘13

Branch Manager – Sinaw, Oman Dec 2013 - Till Date

Reliance General Insurance Company Ltd., Since Feb ’07

Data Entry in Operation Department as Part Time Feb 2007 - Jun 2007

Data Entry Operator under RHRS Jul 2007 - Oct 2010

Branch Service Manager - Kollam, Alappuzha Nov 2010 - Dec 2012

Branch Service Manager – Kochi Jan 2013 - Dec 2013

Accomplishments:

Actively managing a team of Data Entry Operators and other administrative executives.

Promoted to Senior Executive Level on 2013 June with B ratings.

Achieved the award for the best branch in three consecutive years.

Best performer in the renewal retention with a ratio of more than 70%.

Academic Credentials

YEAR

QUALIFICATION

UNIVERSITY

2003-07

B.Com

Santa Cruz college,Kochi

M G university

2001-03

H.S.S.L.C (+2)

Santa Cruz college, Kochi

Kochi Board of HSE

Linguistic Abilities:

Languages:

Speaking

Writing

Reading

Malayalam (MotherTounge)

Yes

Yes

Yes

English

Yes

Yes

Yes

Arabic

Yes

Yes

IT Skills: M S Office (MS Windows, MS Word, Ms-Excel, Ms-PowerPoint, Internet & E-mail)

Personal Dossier

Date of Birth: 19/01/1985

Address: NO-8/473-L, CHANAKKAL HOUSE

NEAR ST ANTONY’S CHURCH, KUZHIPPILLI ROAD, AROOR, ALAPPUZHA

PIN: 688534 KERALA INDIA

Nationality: Indian

Marital Status: Married

Driving License No.: 97403551

Date of Expiry: 08/08/2021

I hereby declare that the above particulars given are true and correct to the best of my knowledge and belief.

Place:

Date:

Contact this candidate