Sales Customer Service, personal assistant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

MELISSA HENSLEY

*** ****** ***, **** ******, Ut 84520 • H: 435-***-**** • *************@****.*** Goal-oriented employee dedicated to high levels of customer satisfaction and meeting aggressive business goals. Results oriented and professional with specialized knowledge in customer service and communications. Active Learning Time Management

Customer and Personal Service Active Listening

Clerical Learning Strategies

Telecommunications Sales and Marketing

Trainer, appointment setter, closer 03/2015 - 04/2018 Arizona Clean Energy - Phoenix, AZ

Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Compose, type, and distribute meeting notes, routine correspondence, or reports. Train and assist staff with computer usage and company procedures. Create, maintain, and enter information into databases. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Use computers for various applications, such as database management or word processing. Supervise other clerical staff and provide training and orientation to new staff. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.

Phone sales 09/2012 - 02/2015

SMC Promotions - Phoenix, AZ

Calling interested buyers and getting them started with there own home buisness. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Server/Trainer 07/2006 - 05/2010

Hard Rock Cafe - Phoenix, AZ

Provide services to customers and order placement. Supervise other staff and provide training and orientation to new staff. Collect payments from customers.

Train workers in proper operational procedures and functions and explain company policies. High School Diploma: Academics

New Visions Academy -

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