Customer Service Representative
Resume:
Shelley Attaway
Member Service Representative
Shreveport, LA
****************@*****.***
Work Experience
Member Service Representative
Bossier Federal Credit Union - Bossier City, LA
November 1996 to November 2001
Answered an average of [15] calls per day by addressing customer inquiries, solving problems and providing new product information.
Answered product questions with up-to-date knowledge of sales and store promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Customer Service Rep/Teller
Hibernia National Bank - Shreveport, LA
January 1990 to June 1995
Provided an elevated customer experience to generate a loyal clientèle. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Set up and explained new membership contracts.
Politely assisted customers in person and via telephone. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Earned management trust by serving as key holder, responsibly opening and closing store. Education
Bachelor's in Accounting
Bossier Parish Community College // Shreveport - Shreveport, LA Present
Skills
• CASH (5 years)
• CASH MANAGEMENT (Less than 1 year)
• CLIENT RELATIONS (Less than 1 year)
• FORECASTING (Less than 1 year)
• PROBLEM SOLVER (Less than 1 year)
• Bank Teller
• CSR (2 years)
• Call Center
• Credit Union (8 years)
• Customer Service
Additional Information
SKILLS
Trusted key holder Creative problem solver
Exceptional communication skills Strong client relations Quick learner MS Windows proficient
Proficient in cash management Cash flow management
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