Shelley Attaway

Member Service Representative

Shreveport, LA

adk4v7@r.postjobfree.com

318-***-****

Work Experience

Member Service Representative

Bossier Federal Credit Union - Bossier City, LA

November 1996 to November 2001

Answered an average of [15] calls per day by addressing customer inquiries, solving problems and providing new product information.

Answered product questions with up-to-date knowledge of sales and store promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Customer Service Rep/Teller

Hibernia National Bank - Shreveport, LA

January 1990 to June 1995

Provided an elevated customer experience to generate a loyal clientèle. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Set up and explained new membership contracts.

Politely assisted customers in person and via telephone. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Earned management trust by serving as key holder, responsibly opening and closing store. Education

Bachelor's in Accounting

Bossier Parish Community College // Shreveport - Shreveport, LA Present

Skills

• CASH (5 years)

• CASH MANAGEMENT (Less than 1 year)

• CLIENT RELATIONS (Less than 1 year)

• FORECASTING (Less than 1 year)

• PROBLEM SOLVER (Less than 1 year)

• Bank Teller

• CSR (2 years)

• Call Center

• Credit Union (8 years)

• Customer Service

Additional Information

SKILLS

Trusted key holder Creative problem solver

Exceptional communication skills Strong client relations Quick learner MS Windows proficient

Proficient in cash management Cash flow management

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