Customer Service Assistant
Resume:
Enrique G. Austria
Contact Info
Address: *** ******** ******, *** **** Bliss Hulo
Mandaluyong City 1550
Mobile No: 090********/091********
Email: eric ******@*****.***
Objectives
• Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
• Secure a position that will enable me to use my strong communication and organization skills, customer service background and my ability to work well with people. Educational Background
Bachelor's/College Degree
Field of Study: Bachelor of Science in Business Administration Major: Accounting
Institute/University: Holy Angel University
Graduation Date: Oct 1993
Employment History
BDO Unibank
Position Title: Cash Service Offcer
Position Junior Assistant Manager
Specialization: Customer Service Assistant
Industry: Banking / Financial Services
Achieved: Smart Frontliner 2018
Duration: Sept. 2015 - July 2020
Work Description
Responsibilities
1. Supervising travelling tellers.
2. Handling large cash pick-up deposits form DPU clients, such as Peso, Dollar and Forex.
3 .Ensures for the accuracy and efficiency of processing daily transactions up to the last centavo.
4. Ensures following standard operating procedures for audit exemption purposes. 5. Dual vault custodian officer.
6. Loading ATM machines and retrieving CAM machines. 7. Responsible for the audit findings.
8. Responsible in handling complaints of clients, such as missing documents misposting, and cash difference.
9. Ensures providing good service to clients.
10. Preparing authorization letter and deposit pick up a form for tellers. 11 .Checking daily itinerary reports.
12. Responsible for the schedule of travelling tellers 13. Rarely pick up deposits during leaves and absence of travelling tellers. 14 .Responsible in monitoring the task and performance of each travelling tellers. 15. Preparing monthly income sharing report for the branch. 16 .Strictly keeping all data and information confidential. 17. Ensures updated with the guidelines and policies of the bank. 18. Preparing agenda, reports and concerns for the monthly meeting. BDO Unibank
Position: Travelling teller
Position Level: Senior travelling teller/ level 5
Specialization: Customer Service Assistant
Industry: Banking / Financial Services
Achieved: Smart Frontliner 2009-2010
Duration: Nov. 2005 - Sept. 2015
Work Description:
Responsibilities
1. Pick up all cash and checks deposits from clients. 2. Validating all the cash and checks deposits.
3. Often assigned as counter teller, in case there is a lack of counter tellers. 4. Ensures accuracy and efficiency in processing all transactions. Equitable PCI Bank
Position Title: Customer Service Assistant-Teller
Position Level: Senior teller/ level 5
Specialization: Banking/Financial Services
Industry: Banking / Financial Services
Duration: Jan.2001- Nov.2005
Work Description
Responsibilites
1. Accepting all transactions over the counter, such as deposits, withdrawals, bills payment, and other miscellaneous transactions. 2. Preparing monthly reports for the government bills payment. 3. Batching and vouching all the documents at the end of the day. Philippine Commercial International Bank
Position Title: Pick-up Teller/Staff pool- Universal Teller Position Level: Junior staff/ level 4
Specialization: Customer Service
Industry: Banking / Financial Services
Duration: July 1995 - Jan 2001
Work Description
Responsibilities
1. Accepting all transactions, such as cash deposits, withdrawals, miscellaneous and bills payment
2. Validating all the transactions.
3. Preparing monthly reports for government payments. 4. Pool/reliever in one area of branches/one division, either transferring from all branches in case there are tellers that under vacation leaved
5. Opening of new accounts.
PRUDENTIAL GUARANTEE AND INSURANCE CORP.
Position title: General Clerk
Duration: Dec. 16, 1994 to May 15, 1995
HIlcrest Builder's Center
Position title: Accounting Clerk
Duration: April 05, 1993 to Sep. 30, 1994
New Zealand Corp.
Position title: Utility Clerk
Duration: Oct. 01, 1992, Oct. 30, 1993
Additional Info
Seminars/Training Attended
• Customer Service
• Customer First
• Pro-active Seminar
• Professional grooming and ethics
• First Aid
• Signature verification and counterfeit detection
• International comprehensive banking system
• Anti Money Laundering
• Theme building - Sales rally
• Officer's Development Program
References
Ms. Alma Fausto
Relationship: Manager
Position: Branch Manager, BDO Unibank
Tel. no.: 9635262
Dr. Antonio Castillo
Relationship: Co-officer's Homeowner Association
Position: Dortor
Tel. no.: 094********
Ms. Chona Tandang
Relationship: Friend/Client
Position: Businesswoman
Tel. no.: 092********
ENRIQUE AUSTRIA
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