Enrique G. Austria

Contact Info

Address: *** ******** ******, *** **** Bliss Hulo

Mandaluyong City 1550

Mobile No: 090********/091********

Email: eric adk4ug@r.postjobfree.com

Objectives

• Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

• Secure a position that will enable me to use my strong communication and organization skills, customer service background and my ability to work well with people. Educational Background

Bachelor's/College Degree

Field of Study: Bachelor of Science in Business Administration Major: Accounting

Institute/University: Holy Angel University

Graduation Date: Oct 1993

Employment History

BDO Unibank

Position Title: Cash Service Offcer

Position Junior Assistant Manager

Specialization: Customer Service Assistant

Industry: Banking / Financial Services

Achieved: Smart Frontliner 2018

Duration: Sept. 2015 - July 2020

Work Description

Responsibilities

1. Supervising travelling tellers.

2. Handling large cash pick-up deposits form DPU clients, such as Peso, Dollar and Forex.

3 .Ensures for the accuracy and efficiency of processing daily transactions up to the last centavo.

4. Ensures following standard operating procedures for audit exemption purposes. 5. Dual vault custodian officer.

6. Loading ATM machines and retrieving CAM machines. 7. Responsible for the audit findings.

8. Responsible in handling complaints of clients, such as missing documents misposting, and cash difference.

9. Ensures providing good service to clients.

10. Preparing authorization letter and deposit pick up a form for tellers. 11 .Checking daily itinerary reports.

12. Responsible for the schedule of travelling tellers 13. Rarely pick up deposits during leaves and absence of travelling tellers. 14 .Responsible in monitoring the task and performance of each travelling tellers. 15. Preparing monthly income sharing report for the branch. 16 .Strictly keeping all data and information confidential. 17. Ensures updated with the guidelines and policies of the bank. 18. Preparing agenda, reports and concerns for the monthly meeting. BDO Unibank

Position: Travelling teller

Position Level: Senior travelling teller/ level 5

Specialization: Customer Service Assistant

Industry: Banking / Financial Services

Achieved: Smart Frontliner 2009-2010

Duration: Nov. 2005 - Sept. 2015

Work Description:

Responsibilities

1. Pick up all cash and checks deposits from clients. 2. Validating all the cash and checks deposits.

3. Often assigned as counter teller, in case there is a lack of counter tellers. 4. Ensures accuracy and efficiency in processing all transactions. Equitable PCI Bank

Position Title: Customer Service Assistant-Teller

Position Level: Senior teller/ level 5

Specialization: Banking/Financial Services

Industry: Banking / Financial Services

Duration: Jan.2001- Nov.2005

Work Description

Responsibilites

1. Accepting all transactions over the counter, such as deposits, withdrawals, bills payment, and other miscellaneous transactions. 2. Preparing monthly reports for the government bills payment. 3. Batching and vouching all the documents at the end of the day. Philippine Commercial International Bank

Position Title: Pick-up Teller/Staff pool- Universal Teller Position Level: Junior staff/ level 4

Specialization: Customer Service

Industry: Banking / Financial Services

Duration: July 1995 - Jan 2001

Work Description

Responsibilities

1. Accepting all transactions, such as cash deposits, withdrawals, miscellaneous and bills payment

2. Validating all the transactions.

3. Preparing monthly reports for government payments. 4. Pool/reliever in one area of branches/one division, either transferring from all branches in case there are tellers that under vacation leaved

5. Opening of new accounts.

PRUDENTIAL GUARANTEE AND INSURANCE CORP.

Position title: General Clerk

Duration: Dec. 16, 1994 to May 15, 1995

HIlcrest Builder's Center

Position title: Accounting Clerk

Duration: April 05, 1993 to Sep. 30, 1994

New Zealand Corp.

Position title: Utility Clerk

Duration: Oct. 01, 1992, Oct. 30, 1993

Additional Info

Seminars/Training Attended

• Customer Service

• Customer First

• Pro-active Seminar

• Professional grooming and ethics

• First Aid

• Signature verification and counterfeit detection

• International comprehensive banking system

• Anti Money Laundering

• Theme building - Sales rally

• Officer's Development Program

References

Ms. Alma Fausto

Relationship: Manager

Position: Branch Manager, BDO Unibank

Tel. no.: 9635262

Dr. Antonio Castillo

Relationship: Co-officer's Homeowner Association

Position: Dortor

Tel. no.: 094********

Ms. Chona Tandang

Relationship: Friend/Client

Position: Businesswoman

Tel. no.: 092********

ENRIQUE AUSTRIA

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