OPERATIONS MANAGER

Seasoned Operations/Project Manager and Business Analyst with a solid history of leading multi-functional teams in small to large size projects. Broad knowledge, expertise, and success in all phases of retail management. Proficient in the creation and analysis of business, functional, and systems requirements. Proven ability to develop and implement policies, procedures, and processes to increase operational efficiency and compliance. Skilled communicator and project leader; able to direct multiple tasks across internal and external stakeholders and vendors seamlessly. Technical proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint), Pareto Charts.

Core Competencies:

Full Life Cycle Project Management

Resource Management

Quality Assurance

Change Management

Claims Management

Safety Compliance (Fire)

Policy & Process Development

Inventory Management

Profit & Loss

Budgeting

Human Resources

Logistics

EXPERIENCE

CASE MANAGER / GENERAL LIABILITY AND BODILY INJURY ADJUSTER 2020

Walmart and Sam’s Club Stores, Bentonville, AR

Investigate and settle claims for 629 stores in five-state region (AR, IA, WI, KS, and MI). Investigations include communication with claimants, doctors, and attorneys. Send recommendations to Legal Department.

Consistently close cases in 7 days or less, exceeding company goal of 15 days.

Routinely close 1/3 of all cases within 1 day.

Hold regular caseload of 60 or fewer, remaining significantly below company goal of 100 cases.

OPERATIONS MANAGER

Walmart DC 6011, Brookhaven, MS 2017 - 2020

Walmart RC 8098, Bentonville, AR 2013 - 2017

Oversaw and approved business plans for each target area. Ensured managers designed procedures to meet goals. Used OEE performance measurements. Collected and analyzed data in Shipping/Order filling/PFC to make recommendations for improvements in freight flow and other operations. Forecasted and monitored staffing levels to maintain efficient workloads while meeting business demands. Wrote SOPs for monthly reports for 6 return centers. Trained staff on proper removal procedures of items that required specialized disposal (batteries, baby items, etc.).

DC 6011

Increasing qualifications and training for new hires and spending time getting to know each employee reduced turnover from 50% to 20% within 4 months.

Led Four Shift with <3% Red Light Down Time (all other shifts at 9%)

RC 8098

New training and control procedures, as well as more restrictive vendor selection reduced supply expenditures form $55k/mo to $30k-$40k/mo.

Exceeded 8M safe work-hours with no recordable loss time.

Received Safety of the Year award (#1 out of 7 Return Centers) all three years in this position.

Green Initiative saved $90K/mo through effective resource allocation.

Completed processing daily to stay compliant.

Reduced QA deficiencies from 20% to 15% in only 2 months.

SENIOR MANAGER FIRE CODE COMPLIANCE 2010-2013

Walmart Home Office, Bentonville, AR

Ensured continuous operation of all locations (almost 4000 stores worldwide) and avoided significant revenue loss due to potential Fire Marshal shutdowns. Overall responsibility for Fire Code issues throughout entire company. Ensured safety vendors had current contracts with all stores. Interpreted Federal and State Fire Code regulations. Consulted with Legal Department and worked with Regulatory Agencies, Fire Departments and Fire Marshalls to ensure compliance. Traveled to China, Brazil, and Mexico to identify Fire Code issues and was instrumental in creating Global Fire Code initiatives.

Maintained Zero shutdowns in 3 years in this role (2 shutdowns in 2 years prior). Building relationships with Fire Marshalls helped correct deficiencies before any potential shutdowns.

Saved $1.8M in new contract for Inspections and Repair of Fire Systems

Cleared a backlog of 400 cases when starting in this role. Averaged 100 tickets/mo.

International locations (China, Brazil, Mexico) had zero deficiencies during surprise reinspections.

HR COMPLIANCE MANAGER 2008-2010

Walmart Home Office, Bentonville, AR

Coordinated program level testing, training, implementation strategy, documenting and consolidating issues when piloting and during rollout. Worked with the Peer and Systems Manager on determining training pilot locations, rollout and data cleanup. Developed training checklists and coordinated training between buildings. Assisted with corporate communications and marketing strategies.

Reduced monthly injures 33% and reduced turnover 38% by helping create and implementing new physical standards for potential new hires. Trained DCs to implement new physical test.

Helped initiate Gain Termination project for California and Oregon to calculate money owed for terminated employees. Expedited former employee file closure to avoid any fair labor violations.

STORE CO-MANAGER 2006-2008

Walmart Store 950, Bartlett, TN

Managed budgets, analyzed financial reports, and monitored resource allocation. Drove quality operating procedures and communicated daily with vendors to verify profitable merchandise. Oversaw Cost Inventory (daily and monthly), controlled shrinkage, and assisted APC/MAPM with investigations. Trained managers and associates. Safety Team manager: conducted audits and ensured compliance with K Chemical/Pest Control/Tennessee Weights and Measures.

Earned first Supermax Bonus in store history and first bonus of any kind in over 5 years.

Increased profit by thousands of dollars weekly through various strategies using consumer analytics including coordinating with Starbucks to offer drinks at cash registers, adding HiC and Moon Pies, and expanding ethnic hair section products.

Corrected scanning problem and trained cashiers to scan each item (if different flavors/variations) to avoid unexpected empty shelves and liquidate $100,000 of backstock.

Regional Safety Manager 2003-2006

Region 7 Walmart Stores Inc

Managed corporate safety program eliminating exposures and safety issues within 247 stores in region. Performed annual training requirement per OSHA regulations for over 750 associates and managers. Coached and mentored in store safety managers, regional compliance managers and loss prevention associates.

Authored forklift compliance program and fall protection SOP.

Conducts inspections of occupational incidents, injuries, and property damage for safety compliance.

Provides training and materials assistance to ensure safe and healthful work practices.

Monitors compliance with OSHA standards, including health and safety statutes and regulations, by updating the current safety program into a new, comprehensive safety program.

Responsible for all emergency procedures and emergency response plans.

PREVIOUS POSITIONS WITH WALMART

Regional Safety Manager, Area Manager, Meat/Produce Receiving Manager, Central Receiving Manager, Dry Receiving Manager, and AP Supervisor.

EDUCATION & CREDENTIALS

Master of Science in Logistics, American Public University (in progress)

Bachelor of Science in Fire and Science Engineering, Eastern Kentucky University

Walton Institute Certifications

Leadership 101 ServSafe Lean Six Sigma White Belt

Continuous safety improvement efforts? As an integral member of the Plant Management Team, the Safety Manager will support and advise site management regarding the Safety Management system. will formulate a proactive, local Safety strategy that drives the facility operations to become sustainable, healthy, and safe operationally. will participate in developing a vision for Safety, which includes continual enhancement of established programs and consistent implementation of new programs within a team environment. The successful candidate will be involved in the effort to eliminate the occurrence of exposures and safety issues. The candidate will also coach and mentor the site leader and his/her team on the development of a safety culture that supports safety excellence.

The Safety Manager will challenge paradigms and examine critical assumptions to assist the organization in looking at problems from different angles.

Essential Duties & Responsibilities:

Be a champion of the plant safety culture.

Directs the safety programs for the site. Recommends the design and implementation of new programs to minimize company losses due to accidents. Measures effectiveness of programs.

Lead the compliance with OSHA regulations. Inspect machinery, equipment and working conditions to ensure compliance with OSHA. Maintain OSHA file and support documents. Accompanies OSHA inspector on any complex inspections.

Regularly inspects and reviews plant operations to assure compliance of all permits, operation, and equipment with state and federal regulations. Reports any potential violations and recommends corrections as needed.

Analyze plant and companywide incidents and trends to assist in the reduction of exposures.

Communicates safety policy and procedure changes to management personnel.

Responsible for ensuring that all safety policies, procedures, and practices are reviewed on an annual basis, or as changes and updates are required by practices or regulation and are rolled-out in a timely manner.

Conducts safety inspections and procedural audits in the field and have the skills, knowledge, and ability to take immediate corrective action if required.

Ensure plant personnel training in areas such as: emergency response team, lockout/tagout, hazard communication, and personal protective equipment.

Investigates all safety related incidents, reviews incident reports and completes necessary reports for insurance carrier, risk management system and corporate safety office.

Support exposure reduction coaches in the “We Care” techniques.

Provide coaching and mentoring to leaders in a way that builds trust and respect.

REQUIREMENTS:

Education: Bachelor’s degree in Safety/Environmental or related engineering discipline preferred.

Experience: 3+ years of progressive experience in general safety and in working with fire protection equipment, Hazmat Response, Department of Transportation; prior safety management experience preferred . Strong knowledge of safety regulations, OSHA, hazard communications, accident investigation and safety training methods. Knowledge of industry best practice regarding safety and environmental approaches with PSM RMP safety practices.

Computer Skills: Standard computer skills.

Communication Skills: Ability to effectively present information and respond to questions from groups of managers client’s customers and the general public.

Special Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

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