Customer Service Sales
Resume:
MISHKAH TITUS
I am a ** -year old female with experience within a customer
care enviroments aswell as a sale enviroment. I am a positive and upbeat sales professional able to connect with customers, Dedicated customer service advisor with demonstrated strengths in customer service and time management. Good at troubleshooting technical problems and building successful solutions. Exceptional verbal and written communicator with strong background encouraging positive relationships and exceeding goals. Reliable and punctual, able to stay on top of demands in a fast-paced environment. Skilled at completing daily assignments and contributing to team success and always willing to take on any task and adapts quickly to new needs and policies. MY B A C K G R O U N D
22 Haroon road, Eagle Park, Cape Town,7941
Email: *******.*****@******.***
Mobile No: 071-***-****
MY C O N T A C T D E T A I L S
Nabeel Sasman
Robyn Maree
07 335 36722 *****.*****@***-****.***
Gillian Atties
062-***-**** *******@************.**.**
C H A R A C T E R R E F E R E N C E S
- Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services.
- Exceeded sales objectives with tenacious approach to capturing new leads and customers.
-Determined customers’ needs based on sales calls
and face-to-face meetings.
-Delivered exceptional sales support by staying
current on new technology, accessories and MTN
service offerings and company processes.
-Sustained referral pipeline by developing positive and productive customer relationships.
MY E X P E R I E N C E
CUSTOMER SERVICE/SALES CONSULTANT
We find Talent, from 2018 to 2020
- As a quality assessor I was responsible for helping contact centre staff operate at optimal efficiency. Responsibilities included but not limited to ensuring that assessments are done within the required time period.
- Monitor and measure the quality of inbound and
outbound calls for customer service and sales agents. SENIOR CUSTOMER SERVICE ADVISOR
Teleperformance, from 2012 to 2015
- As a customer service representative, I was
responsible for first contact resolution to all
inbound client queries within my ambit.
- Delivered prompt and professional service to
clients directly and as escalation support for junior associates.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Resolved issues based on thorough investigations of concerns.
- Updated records with all interactions and
customers transactions.
QUALITY ASSURANCE ASSESOR
BYC AQUA SOLUTIONS, from 2016 to 2017
- Class of 2012
MY E D U C A T I O N
- Completed 140 hour online TEFL course- Feb 2021
PELICAN PARK HIGH SCHOOL
The TEFL Life
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