Assistant Office

Iltce Guadalupe Herrera

**** **** **. ******* ****, IL 60133

Phone: 773-***-****

***************@*****.***

NATIVE ENGLISH/SPANISH SPEAKER

CITIZENSHIP: USA

D.O.B: June 19, 1995

GENDER: Female

MARITAL STATUS: Single

I am a young energetic woman looking for a position that will allow to make best use of my skills, experience and develop new. I am a flexible professional who enjoys learning new skills and quickly adapts to organizational changes. I have a personality that people describe as high integrity, committed to my work, diligent, hard-working and fun.

Skills and Expertise:

Excellent written and oral communication and interpersonal skills, organizational skills, ability to multitask, work well in fast paced environments, excellent presentation skills, strong team player, completely bilingual Spanish and English, and very responsible and strong work ethic. Professional Experience:

Riverwalk Walk Dental, Rolling Meadows, IL October 2013 to May 2017 Dental Assistant

Greeting and seating patients in the treatment area

Assist in the office with tasks such as appointment scheduling, record keeping and telephone management

Sterilization and preparation of instruments

Taking impressions of teeth for study models

Polishing clinical crowns

Facilitating instruments to the dentist during dental procedures

Assist the dentist directly at chairside with operative, oral surgery, orthodontic, endodontic, and periodontic procedures

Take x-rays, impressions, and apply fluoride and sealants

Perform laboratory functions such as pouring & trimming models, constructing custom trays and fabricating temporary crowns and bridges

Assist with implementation and documentation of current infection control standards Arrows Up LLC, Arlington Heights, IL May 2017 to 2019 Administrative Assistant – Customer Relations

Follow office workflow procedures to ensure maximum efficiency.

Maintain files and records per existing filing systems.

Support the department with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.)

Greet and assist visitors when they arrive at the office.

Set up vendors and establish/maintain professional correspondence.

Ensures accuracy of deliveries by maintaining close relationship with vendors.

Monitor warehouse inventory and place orders on NetSuite.

Assist Field Team with administrative tasks.

Coordinate and reserve any travel plans as required by Field Team.

Fulfill Order Form Requests for parts used in field repair and spare part inventory.

Manage Field Repair Log of Bins and Risers in QuickBase software.

Maintains and manages FR Program.

Assist with managing and organizing all office supplies for 3W facility to include break room and conference rooms.

Promote process efficiency and participate in process improvement initiatives.

Create and maintains work orders for assets in QuickBase software.

Maintain daily production reports on QuickBase software.

Maintain documentation of deployment of assets from 3W facility.

Maintain and submit expense reports for internal use.

Creates shipping labels for all outgoing packages.

Perform other duties as requested or assigned.

Azimuth Recruiting Agency, Bensenville, IL December 2018 to 2019 Sourcer Coordinator

Source from external resume databases: Indeed, Career Builder, etc. that match and job orders

Import candidate resumes into Talent Rover Applicant Tracking System (ATS)

Mass upload candidates into Outreach, ACT (automated contact tool)

Manage communication campaigns via emails, text and phone calls

Ensure candidate sourcing for specified job orders from ASG and Azimuth

Assist with candidate handoffs to offices or recruiters

Manage the administrative task in order to stay in touch with clients on an ongoing basis

Maintain professional written and verbal communication Stephen Gould, Itasca, IL March 2019 to present

Account Coordinator

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Prepare product or service reports by collecting and analyzing customer information

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Prepare orders for billing and check for accuracy of: quantity, sell price, unit of measure, ship-to location, freight status, appropriate taxation, and part numbers

Resolve variances on orders and invoices by communicating with the branch offices via email and phone

Process and track Bill and Hold accounts via Excel spreadsheet and work with branch to maintain

Maintain and update special account listings

Work with billing department to make necessary changes and corrections to orders and invoices

Maintain inventory billings via Excel spreadsheet and work with branch and Finance team to reconcile

Assist the sales team with quotations on freight/ set up freight and ensure the loads are delivered

Research information in the Epicor and Pro Gould computer systems Formal Education

William Rainey Harper College (Palatine, Illinois) - Associate of Arts, Pending

University of Illinois at Chicago - Coronal Polishing and Pit/Fissure Sealant Clinical Certification, February 2014

Lake Park High School (Roselle, Illinois)

Technical Summary:

MS Office (Excel, Outlook, Power Point, Word, Google Docs)

QuickBase expert, NetSuite proficiency, SalesForce

Manufacturing and distribution softwares (Pro Gould, WaveTrack, Epicore, Lawson)

Patient Scheduling Systems (Eaglesoft, SoftDent)

Internet and Research Skills

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