Iltce Guadalupe Herrera
**** **** **. ******* ****, IL 60133
NATIVE ENGLISH/SPANISH SPEAKER
D.O.B: June 19, 1995
MARITAL STATUS: Single
I am a young energetic woman looking for a position that will allow to make best use of my skills, experience and develop new. I am a flexible professional who enjoys learning new skills and quickly adapts to organizational changes. I have a personality that people describe as high integrity, committed to my work, diligent, hard-working and fun.
Skills and Expertise:
Excellent written and oral communication and interpersonal skills, organizational skills, ability to multitask, work well in fast paced environments, excellent presentation skills, strong team player, completely bilingual Spanish and English, and very responsible and strong work ethic. Professional Experience:
Riverwalk Walk Dental, Rolling Meadows, IL October 2013 to May 2017 Dental Assistant
Greeting and seating patients in the treatment area
Assist in the office with tasks such as appointment scheduling, record keeping and telephone management
Sterilization and preparation of instruments
Taking impressions of teeth for study models
Polishing clinical crowns
Facilitating instruments to the dentist during dental procedures
Assist the dentist directly at chairside with operative, oral surgery, orthodontic, endodontic, and periodontic procedures
Take x-rays, impressions, and apply fluoride and sealants
Perform laboratory functions such as pouring & trimming models, constructing custom trays and fabricating temporary crowns and bridges
Assist with implementation and documentation of current infection control standards Arrows Up LLC, Arlington Heights, IL May 2017 to 2019 Administrative Assistant – Customer Relations
Follow office workflow procedures to ensure maximum efficiency.
Maintain files and records per existing filing systems.
Support the department with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.)
Greet and assist visitors when they arrive at the office.
Set up vendors and establish/maintain professional correspondence.
Ensures accuracy of deliveries by maintaining close relationship with vendors.
Monitor warehouse inventory and place orders on NetSuite.
Assist Field Team with administrative tasks.
Coordinate and reserve any travel plans as required by Field Team.
Fulfill Order Form Requests for parts used in field repair and spare part inventory.
Manage Field Repair Log of Bins and Risers in QuickBase software.
Maintains and manages FR Program.
Assist with managing and organizing all office supplies for 3W facility to include break room and conference rooms.
Promote process efficiency and participate in process improvement initiatives.
Create and maintains work orders for assets in QuickBase software.
Maintain daily production reports on QuickBase software.
Maintain documentation of deployment of assets from 3W facility.
Maintain and submit expense reports for internal use.
Creates shipping labels for all outgoing packages.
Perform other duties as requested or assigned.
Azimuth Recruiting Agency, Bensenville, IL December 2018 to 2019 Sourcer Coordinator
Source from external resume databases: Indeed, Career Builder, etc. that match and job orders
Import candidate resumes into Talent Rover Applicant Tracking System (ATS)
Mass upload candidates into Outreach, ACT (automated contact tool)
Manage communication campaigns via emails, text and phone calls
Ensure candidate sourcing for specified job orders from ASG and Azimuth
Assist with candidate handoffs to offices or recruiters
Manage the administrative task in order to stay in touch with clients on an ongoing basis
Maintain professional written and verbal communication Stephen Gould, Itasca, IL March 2019 to present
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Prepare orders for billing and check for accuracy of: quantity, sell price, unit of measure, ship-to location, freight status, appropriate taxation, and part numbers
Resolve variances on orders and invoices by communicating with the branch offices via email and phone
Process and track Bill and Hold accounts via Excel spreadsheet and work with branch to maintain
Maintain and update special account listings
Work with billing department to make necessary changes and corrections to orders and invoices
Maintain inventory billings via Excel spreadsheet and work with branch and Finance team to reconcile
Assist the sales team with quotations on freight/ set up freight and ensure the loads are delivered
Research information in the Epicor and Pro Gould computer systems Formal Education
William Rainey Harper College (Palatine, Illinois) - Associate of Arts, Pending
University of Illinois at Chicago - Coronal Polishing and Pit/Fissure Sealant Clinical Certification, February 2014
Lake Park High School (Roselle, Illinois)
MS Office (Excel, Outlook, Power Point, Word, Google Docs)
QuickBase expert, NetSuite proficiency, SalesForce
Manufacturing and distribution softwares (Pro Gould, WaveTrack, Epicore, Lawson)
Patient Scheduling Systems (Eaglesoft, SoftDent)
Internet and Research Skills